Telkom Opiniones 

Love the network provider,great deals on data and airtime. The only issue i have is the signal especially when there is loadshedding,i think the company should have a backup for that

Hi all,

I am extremely disappointed with the handling of my insurance claim (#3734225), which I submitted on January 8, 2025. It has now been over a month, far exceeding the 4–7 working days I was initially told it would take. Despite multiple calls and follow-ups, I have received nothing but vague assurances with no concrete resolution.

I have spoken to various call center agents, yet none of them can provide me with any useful information regarding the status of my claim. Every time I call, I am either given contradictory responses or told that my claim is still being processed with no clear timeline for resolution. The lack of communication and poor customer service from your team is completely unacceptable. There has been no proactive feedback, and I have had to chase updates at every stage.

What is even more frustrating is that I have spoken to several other people who have previously had to claim for a device, and their matters were resolved in less than a week—whether through Vodacom or other reputable household insurance providers. So I have to ask: What seems to be the issue here? Why is my claim taking so long when others have been processed efficiently and within the promised time frame?

This delay has caused major disruptions for me, as I rely on my device for work, including logging onto VPNs and receiving MFA codes. At this point, I regret choosing this insurance policy, as it has proven to be one of the worst I have ever encountered. I cannot, in good faith, recommend it to anyone.

I trust that you will treat this with the urgency it deserves. I look forward to your prompt response.

Kind regards,
Shanice

I am trying to get hold of a Telkom consultant to speak to.
I purchased mobile data for R149
10gig day and 10gig night time.
I did not receive the data or received any notification. I purchased a Lte bindl3 from my phone.The money was deducted from my airtime, *123# Lte data. But no data received????????

Been on telkom wifi do link. Service is very poor, takes more than 2weeks to reflect payment it's so frustrating, sales assistance they will tell you about system being down for the longest time.

Don’t recommend At all

Good Day,

I still have not received my refund.
I was contacted by a team leader only to be advised that it will take another 14 business days to process my refund.

So today i called in twice on bother calls were dropped. I need this to be investigated and feedback to be provided. The call s took place on the 18the Jan 2025 @11:14am and 11:22am. The number i called from was xxxxxxxxx

MY REFUND IS WAY OVER DUE AND I NEED TO BE REFUNDED URGENTLY.DO I SERIOUSLY NEED TO TAKR THE MATTER TO THE OMBUDSMAN? IT TAKES 24 HOURS FOR A REFUND TO CLEAR SO HOW THE HECK DOES IT TAKE +-74 DAYS FOR A REFUND TO PROCESS.

PLEASE CONTACT ME URGENTLY.
I FINALLY GOT THROUGH TO AN AGENT ONLY BE ADVISED THAT NOBODY HAD WORKED ON MY REQUEST.

REGARDS
ANDREW

There was a certain phone I wanted at Telkom Mall Of Africa. The phone was under a black friday special. But due to lack of stock in store, the Sales Consultant said he will call me once the stock has arrived. I filled up a contract application form and sent the right documents which he said it will do. I waited for a whole month with no feedback from the store. Once I started to ask questions on the Customer Service email, the Sales Consultant calls after I have complained and told me that I won't get the phone because of a wrong document which he said is fine. I was patient for so long and I waited just to get a rejection on my application. Now I can't get the phone I wanted just because of an employee who gave me false promises. So unhappy of the service.”

I would even give a star…Telkom is scamming me by charging me for subscriptions I’ve never signed up for and they don’t respond to my emails but my bill goes higher every month !! Their calls don’t work and agents keep advising me it’s a once off bundle I purchased in November yet I’m being charged 100’s every month on subscriptions that was placed in 2021 and there’s like 20 of them on my account !!!but I only got the contract in 2024. What a joke.
Wouldn’t recommend to anyone they are the worst and deserve to be shut down

They deserve 0 start. Worst network ever! In 2022 I was paying for a cellphone I wasn’t owning , I wanted to take a contract but they did not have the phone I wanted at the time so after 2months there was money deducting from my account only to find that on their system I was having a contract. It took so many calls for me to get my money back, they had deducted money for two months. As if I was the one who made a mistake, when they finally returned my money they never considered all the charges but just gave me the exact amount yoooooh! I gave them a second chance and took 2cellphones on contract, they would send me data n airtime and smss which would expire before I could even use them at times due to their poor network almost everywhere. Even with prepaid my data still expires before I finish it as they always claim I'm out of Telkom coverage or my data is depleted which is never true. While I was having my second but first cellphone contract with them, I changed banks and alerted them before my pay date but they still charged me R211 even though I paid using EFT trying to avoid that. I am finally leaving this useless network really done with them for good!!!! Worst part when you call them on 180 they make you wait n keeping connecting you to the other person n you listen to their boring music n stories until you give up

Wouldn't even give 1 star been waiting since OCTOBER for fixed line to be activated with no response no communication from Telkom every time I call I get a different Reponses. still waiting service delivery is pathetic.

I have been a Telkom customer for a very long time but their service is tiring , they changed from Admin plus to another insurance contact without informing me as a client i cancelled a policy and they have been deducting my money for the past 4 months i called the call centre no one is helping is there a way of escalating such matters the other lady was very rude in my emails said i wont be refunded because the sent information email ti a wrong number Email how is that my fault? I want my money 😡😡😡i dont even know why am still a customer there !!! Ref 3556761

Terrible Terrible Terrible.....I can not stretch this enough... duplicated account since 2016 amd handed over now for 9 year in arrears and no-oe can assist...been trying for months... no way of sorting this out...lawyers say phone telkom, telkom says phone lawyers. Calls are dropped, story explained a thousand times.no one can help... all is incompetent.

The best scammers you can get, Been taking my money but stills ervice is off,
Its been 10 days.

They are very good at taking money, here I have to pay again the 15th and my servvice has been off for 2months now.

Really bad service would not recommend anyone here.

Telkom has the worst service ever, this just a bad bad bad company to insure your phone with or valuables, I wouldn't advice or recommend it to anyone. How can u claim a phone and wait an entire 4 weeks without receiving it. They just suck

First of all, look at Telkom Google ratings, read some of the reviews, and then decide if you want to continue with them………………………………. I was sent a router and SIM card by them. I then tried to explain that there's no signal to my property after testing the SIM on my phone. They even sent a Huawei technician to the property - Huawei provides their routers - who reiterated that there's no signal to be found on my property; HE MADE THEM AWARE OF THIS - he reported back to them as such. STILL, I got billed, month after month after month. Now, remember, I'm not getting any kind of service from them... There was a first month deduction that went off. I asked why this had happened, and the "customer service representative" said that I need to have another debit order go off BEFORE I could query that initial payment!!!
I asked her why that was so, to which she couldn't give me any kind of cohesive reply. Just…………..that's how it is.
After that "customer service representative", I literally spoke to 30 more of their customer service "specialists", trying to explain my situation, who, the one after the other, simply sent me in a big loop, them being expert at doing so as not to get a negative ratings, probably affects their monthly salary.
NOTHING ABOUT MY STATUS WERE CHANGED!!
So, long story short - please keep in mind that they're not providing any kind of service to me - they got a credit collection company in touch with me to collect the outstanding monies (KEEP IN MIND THAT THEY'RE NOT PROVIDING ANY KIND OF SERVICE AND HAVE NEVER HAD) still owed to them. Monies "owed" for no service provision!!!!!!!!!!!!!
Sooooooooo, because of their utter incompetence, I'm now being threatened by a debt collection company to be backlisted!!!!!!!
This is the kind of service you're signing up for.

Tel # 0139731108/9732791. 24 years old customer. Telkom Suspended the services of a medical facility saying 7 days late payment. Payment was made but services not rescued, even after 48 hours and many request and reminders that any emergency can happen at the clinic. In frustration, I have cancelled my Telkom home services today (0132623956) and if the Telkom personals remain insensitive as they are, I intend to cancel my 25 yrs old business with them and few WiFi contacts in joeberg. Dr Zahidi A M

Telkom insurance underwritten by old mutual and services performed by Worldwide Advisory Services is by far the worst service providers that I have dealt with.Handed in my cellphone for repairs on the 9th of September 2024.Today is the 24th of October 2024.Still no device recieved.They charged R5000 for replacement of the screen.My access was R1750.I complaint and it was brought down to R750.The contract stated that I will only pay 15 percent of the access.On the Huawei official website,the screen cost R964.Please save yourself any grieve and take out insurance with the manufacturer of you device.They don not even deserve a one star.Claim back your money if the charged you more than 15 percent.So today 24 October 2024, they informed me that my device was dispatched to my walk-in centre in Worcester.Whollah.Not there and I will only get it in 4 days.

I am not a Telkom customer but they have debited my bank account for two consecutive months.

I have gone into Telkom branches twice now. The first time they indicated they needed an affidavit but I was able to determine the name, address and telephone number of the real account holder. On the second occasion when I provided the affidavit Telkom indicated they were unable to stop the debit order.

A case was logged with their fraud department.

They are basically thieves. I had to close my bank account to avoid further debit order thefts by Telkom. At the time of this review Telkom still has not paid back all money owed to me and have not stopped the debit order.

If I could I would give Telkom a zero. Their so-called WIFI is not true Wifi it is below 25 mbps most of the time and has been going down to 18 or even 5 lately. I have complained 5 days ago and all i have is a support ticket number. NO RESOLUTION STILL. Previously it was very bad and they fixed it saying they would follow up to see how it is going. That was never done either. They also cancelled my SIM because I do not buy airtime. Not all of us are rich. I needed the phone to call Telkom since I cannot call from the router obviously to complain now I can only email. Cancelling a SIM is illegal since such conditions were not printed on the SIM package.Their Telkom shop has taken months to open as well. Pathetic.

I am only giving a 5 star rating to Thandi Makhaye who is a customer service agent at Telkom. Till speaking to her this morning, my experience has been beyond horrifying. I am still waiting on my ONT to be installed for my fibre order at home after applying 3 months ago, I finally recieved my router on 12 September 2024 and since then they suddenly could not find my address to send technicians too. I have been forced to purchase mobile data just so that I could continue working. After countless calls and emails I was blessed to be in contact with Thandi who was empathetic, understood my situation and worked hard to resolve this mess completely. Thank you Thandi for your kind and professional assistance today.Telkom, if it wasn't for her you would have lost a customer today and your churn would've spiked. I suggest you try and clone her or relook at your hiring process, because your escalations team can learn from Thandi. I hope you give her a promotion and raise soon.