Really fantastic experience from Christos for our household clean yesterday. He was so polite and friendly! His attention to detail was amazing and he even went above and beyond, showing me some great... Ver más
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Consulta las opiniones de los clientes
A big thank you to Ali and his team for their great support and teamwork!:)))They were professional, helpful, and quick to respond when needed. It's a pleasure working with a team that is so dedicate... Ver más
Shaida & Saza arrived promptly & honestly, these ladies didn’t stop. They did a brilliant job cleaning the whole house (including the kitchen appliances). Every thing is sparkling! Would comp... Ver más
Nesh and the team were very good and cleaned my property from top to bottom in a professional way. They were polite and extremely pleasant. They kept me up to date with how the cleaning was progressin... Ver más
Información sobre la empresa
Escrito por la empresa
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Información de contacto
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Reino Unido
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Excelente
1 mil opiniones
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Ha contestado el 62% de las opiniones negativas
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What an amazing team!
Both Shaida and Saza worked really hard to achieve fantastic results from a really poor starting point.
In fact the house was cleaner than when we moved in. Everything exceed our expectations.
The old saying “You can’t make a silk purse out of a sow's ear”…. these ladies very nearly did! They did everything possible to make it as good as they could.
Shaida & Saza was so polite, so professional & so hard working. They were the best team we could have asked for.
Would I recommend them to someone else? 100%
Thank you ladies , you were amazing & we are so grateful for all your hard work.
28 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Chris,
Thank you so much for your amazing review! We’re thrilled to hear that Shaida and Saza exceeded your expectations and made your home sparkle. Your kind words mean a lot to the team, they’ll be delighted to hear that their hard work, professionalism, and dedication made such a positive impression.
It was a pleasure helping you, and we’re so grateful for your recommendation. We look forward to assisting you again in the future!
Best regards,
The Tenancy.Cleaning Team
Highly recommend this company
Highly recommend this company, First class service. The cleaners did a fantastic job, and I have parrots in my home so some extra cleaning you wouldn't normally find. There were also problems my end where the rubbish removal company let me down and I had to change the appointment twice, the second time the cleaners had actually arrived at the property. Not one complaint about putting them out, no extra charges. I was SO impressed, customer service was first class. You could tell the effort that went into cleaning the property as well, people who take pride in their work. Very very satisfied, will definitely use again.
28 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Katrina,
Thank you so much for your fantastic review! We’re delighted to hear that our team could provide first-class service, even with the extra challenges of your parrots and the appointment changes. Your kind words about our customer service and the team’s pride in their work mean a lot to us.
It was a pleasure helping you, and we look forward to assisting you again in the future!
Best regards,
The Tenancy.Cleaning Team
Highly Recommend
Nesh our service guy was very prompt. He called to let us know he was on the way and he arrived on time. He checked all the areas in the house before starting. As he cleaned he showed me before and after looks of the cleaning. Nesh and his Colleague did an amazing jobs. They went above and beyond. I was so impressed that in less than 24 hours I specifically rebooked their services for cleaning or new home. Highly recommended and job well done.
27 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Torel,
Thank you so much for your wonderful review! We’re thrilled to hear that Nesh and his colleague went above and beyond and impressed you with their attention to detail. It’s fantastic that you rebooked within 24 hours, that’s the best compliment our team could receive.
We really appreciate your recommendation and look forward to helping you with your future cleaning needs!
Best regards,
The Tenancy.Cleaning Team
Mohammed
Mohammed and his partner gave me prior notice on the day of the time that he was expecting to arrive. He was polite and went straight to cleaning the house as soon as he arrived. Overall, satisfied with the result. Well worth the price.
27 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Hafizudin,
Thank you for your kind review! We’re glad to hear that Mohammed and his partner were punctual, polite, and efficient, and that you were satisfied with the results. It’s great to know you felt the service was well worth the price.
We really appreciate your feedback and look forward to assisting you again in the future!
Best regards,
The Tenancy.Cleaning Team
Shaida and Zanko's cleaning services…
Shaida and Zanko's cleaning services were very comprehensive, and I had a great service experience.
27 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Jack,
Thank you so much for your kind review! We’re delighted to hear that Shaida and Zanko provided a comprehensive clean and that you had a great experience with our service. Your feedback means a lot to the team and motivates us to keep delivering our best.
We look forward to assisting you again in the future!
Best regards,
The Tenancy.Cleaning Team
Did a perfect job
Did a perfect job, very thorough clean. Friendly staff!
27 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi 陆而立,
Thank you so much for your wonderful review! We’re delighted to hear that you found the cleaning thorough and our team friendly. Your feedback means a lot to us and motivates our staff to keep delivering top-quality service.
We look forward to helping you again in the future!
Best regards,
The Tenancy.Cleaning Team
Failed Estate Agent Inventory.
After a thorough review, Muhammed had missed a lot and left rag in kitchen sink. Cleaned the carpets without vacuum cleaning. Smears and marks left. Cost £632.77. We failed the inventory to get our deposit back from rental agent. They offered a reclean... to be arranged.
26 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Thank you so much for your wonderful and detailed review. We’re absolutely delighted to hear how pleased you were with Muhammed’s service.
It’s fantastic to know that he was courteous and thorough across every element of the clean, from the deep clean and carpets to the double oven, fridge freezer, and windows. We’re especially pleased that, having rented several times, you would choose him again. That truly means a lot.
We’re also glad you appreciated the upfront payment system and the tip options during booking. We aim to make the entire experience smooth and comfortable from start to finish.
Thank you again for the 5/5 stars and your recommendation. We’ll be sure to pass your kind words on to Muhammed and the team.
Worst Service - We are left with an +400£ charge for the damage they caused
Worst Service - 100% not recommendable - We are left with an +400£ charge for the damage they caused
We booked this company for an end-of-tenancy clean.
After the cleaning, visible floor marks appeared in the exact area where their team had placed their equipment. The marks were not there before. Their team had sole access to the flat during that time. When we came back, the marks were there.
We raised the issue immediately. While their replies were kind, they denied responsibility and relied on their T&Cs, stating that a re-clean is the only remedy. Since we had already handed back the keys, that was not possible.
We are now left with a £400+ charge to restore the floor, and they refunded just 10% of the booking fee. So we got back £28.50.
When a company has sole access, the damage appears directly after their visit, and the equipment was placed in the affected area, it is difficult to understand how responsibility can simply be dismissed.
Based on this experience, I would 100% not recommend them.
6 de febrero de 2026
Opinión espontánea
Cleaners were great
The 5 stars are for the cleaners themselves.
The company was very responsive and accommodating but what I did find odd was that under stair cupboards and the actual bedroom in a one bedroom house has to be added as an extra as it's not included in the end of Tenancy clean as standard?
Shaida and Zanko, the two ladies who did the clean, did a great job, I would recommend them. Thank you!
25 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Thank you for your thoughtful and honest review, Miss Amanda Moruzzi.
We’re so pleased to hear that Shaida and Zanko did a great job and that you would recommend them. We’ll be sure to pass your kind words on to them, they’ll really appreciate it.
Thank you as well for your feedback regarding the scope of the end of tenancy clean. We understand how certain exclusions, such as specific cupboards or additional areas, can feel unexpected. Our pricing structure is based on property size and agreed inclusions to ensure fairness and transparency, but we truly value feedback like yours as it helps us review how clearly this is communicated during booking.
We appreciate you highlighting both the positives and the areas for improvement, and we’re grateful you chose our service.
Not very professional. Damaged the enamel of our toilet
Team was good, very friendly. Carpet cleaning is ok. Hence giving 1 start.
But in terms of work that was done. It was useless. They have scratched the toilet using abrasive solution or brush. Not a professional cleaning at all.
Windows frames were not cleaned properly and the issue is they do not agree to any of it. Don't waste your time with them. They r giving 9 pound refund, it is of no use for the damage that they had done to the toilet. The whole enamel was removed due to their brush. I got to get it changed and need to spend 200 pounds + labour. Avoid please . my advice.
21 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Thank you for your feedback.
We take all concerns seriously and would like to clarify:
Regarding the toilet, our team used standard non-abrasive sponges and professional cleaning products. No abrasive tools were used. After reviewing the photos and speaking with the team, the marks appear consistent with mineral/limescale buildup, not enamel damage. We offered to return and professionally treat the area.
The interior window cleaning was charged £9, which we have highlighted in prior communications. The patio doors were cleaned as part of the service at no extra cost.
We strive to provide professional cleaning services and address concerns promptly. Our team followed industry standards, and we continue to stand by the quality of our work.
Excellent service
Carlos and Alessandra’s team did an excellent job on my end of Tenancy clean - the oven was spotless and they did a great job with the bedroom carpets (we have a husky so there was a lot of hair). They were polite, punctual and professional - thank you so much and I wouldn’t hesitate to recommend them based on my experience.
24 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Zoë,
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Carlos, Alessandra, and the team delivered an excellent end-of-tenancy clean and that you were happy with the oven and carpet results. It’s great to know our team’s professionalism and punctuality made a positive impression.
We really appreciate your recommendation and hope to assist you again in the future!
Best regards,
The Tenancy.Cleaning Team
Thorough and efficient.
Ondrej’s team were thorough and efficient, and ensured I was happy with all aspects of their work before departing.
24 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Dan,
Thank you for your review! We’re delighted to hear that Ondrej and the team were thorough and efficient and that you were happy with every aspect of their work. Your satisfaction is our top priority, and we really appreciate your feedback.
Best regards,
The Tenancy.Cleaning Team
Nesh and the team were friendly
Nesh and the team were friendly, thorough and very professional. They left the place sparkling from top to bottom.
I would have no hesitation in using the company again and would recommend to family and friends.
Great job, thank you!
24 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Diane,
Thank you so much for your kind words! We’re thrilled that Nesh and the team left your place sparkling and that you found them friendly, thorough, and professional. Your recommendation means a lot to us, and we’d be delighted to assist you again in the future.
Best regards,
The Tenancy.Cleaning Team
Thanks to Nesh and his team
Thanks to Nesh and his team, the house was cleaned perfectly and efficiently
24 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Ishita,
Thank you for your review! We’re delighted to hear that Nesh and the team cleaned your house perfectly and efficiently. Your feedback is greatly appreciated, and we hope to assist you again in the future.
Best regards,
The Tenancy.Cleaning Team
Robert and his team were great
Robert and his team were great, very professional and thorough.
24 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Jonny,
Thank you very much for your 5-star review. We truly appreciate you taking the time to share your experience.
We’re delighted to hear that Robert and the team delivered a professional and thorough service , that’s exactly the standard we aim to maintain on every job. I’ll make sure your feedback is passed directly to them.
If you ever need our services again, we’ll be more than happy to assist.
Stay well,
The Tenancy Cleaning Team
Very professional service highly…
Very professional service highly recommended 👌 Robert was great!
24 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Dan,
Thank you so much for your kind words! We're thrilled to hear you were happy with our service, and we’ll make sure to pass your compliments on to Robert. Your recommendation means a lot to us! 👌
— The Tenancy.Cleaning Team
Absolutely fantastic service
Absolutely fantastic service. Abed was my cleaner and he was attentive, polite and friendly. His cleaning was brilliant!
23 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Dear Mr Muirhead,
Thank you very much for your fantastic review.
We are delighted to hear that you were happy with the service and that Abed made such a positive impression. We will be sure to pass your kind words on to him, he will be very pleased to know his attentiveness, professionalism, and hard work were appreciated.
It was a pleasure assisting you, and we truly value your feedback. Should you ever require our services again, we will be more than happy to help.
Kind regards,
Tenancy.Cleaning Team
Very happy customer!
Robert and his team member were lovely. Turned up when expected, clear guidance on how they would work on each room and the house looks & smells amazing! They were kind and friendly and I would definitely recommend for anyone looking for a spring clean. Thank you.
23 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Melissa,
Thank you so much for your kind words! We’re thrilled to hear that Robert and the team made your spring clean such a positive experience. It means a lot that you appreciated their guidance, professionalism, and attention to detail. Your recommendation really makes our day!
We look forward to helping you keep your home sparkling in the future.
Stay Well,
The Tenancy.Cleaning Team
Do not use service
After booking an end of tenancy clean for Friday 2pm they call me at 2.15 to explain they will be between 30 mins to 1 hour late. At 3.45 I receive a text message stating they will be arriving in approximately 30 minutes. I’d been waiting in an empty flat the entire time.
I have to leave as soon as they arrived as I’d already taken 3 hours off work, but was able to explain what needed doing and where everything was.
I arrived back at the flat around 7.30pm to find the cleaners had broken a cupboard under the sink, and left without fixing it.
I took pictures and sent them to the company, however, they are claiming it was already broke when they arrived. Their proof?.. the photo I sent to them, rotated 90 degrees, and resent to me. Claiming it is a photo they took.
Going back and forth with them via email is excruciatingly slow, with only one response a day.
I am due to give the keys back today, and they are, at this point, still not taking responsibility, nor offering a solution.
20 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hello Lewis,
We’re sorry to hear about your experience regarding the timing of our cleaners’ arrival. We fully acknowledge the inconvenience caused by the delay and have addressed this internally to prevent it from happening again.
Regarding the kitchen cupboard, our cleaning team documented the area upon arrival and confirmed that it was already slightly tilted due to the washing machine hose. We have shared photos from our visit showing the condition of the cupboard at the time of the clean. As of now, we have not received any pre-clean photos or inventory reports from you showing the cupboard intact, which are essential to verify and assess any damage objectively.
We take all property concerns seriously and remain happy to review any supporting documentation you can provide. Our team aims to handle every matter transparently and professionally.
Thank you for your feedback.
The Tenancy.Cleaning Team
Thanks to Shaida and Zanko for the…
Thanks to Shaida and Zanko for the great work! Happy to recommend.
22 de febrero de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hello Z U,
Thank you very much for your kind words and 5-star review.
We’re delighted to hear that you were happy with the work carried out by Shaida and Zanko. They take great pride in delivering high standards, and your feedback will mean a lot to them.
We truly appreciate your recommendation and look forward to assisting you again in the future should you need us.
Kind regards,
Tenancy Cleaning Team
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