The Back Shop (Now Back In Action tm) Opiniones 

142
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've had a bad back for 9 years and had had enough. I found Back in Action Marlow store to try out sofa, chairs and mattresses. Iliana the Manager there let me stay all day to try out the furniture.... Ver más

Valorada con 5 estrellas sobre 5

I knew what product I wanted (a replacement for a worn out item). Found The Back Shop via Google, excellent & informative web site, competitive price, & one of the most efficient & speedy delivery ser... Ver más

Valorada con 5 estrellas sobre 5

I spent ages dithering, changing my mind, trying seats out, dithering again.. but the person who served me was the epitome of patience. She also gave invaluable advice and guidance on other ways I co... Ver más

Valorada con 5 estrellas sobre 5

The advisor I saw was absolutely brilliant and steered me towards a much more suitable product than I would have gone for if purchasing on line. She also saved me from getting another unsuitable produ... Ver más

Información sobre la empresa

  1. Tienda de mobiliario para oficinas
  2. Tienda de muebles para dormitorio
  3. Tienda de muebles
  4. Zapatería

Escrito por la empresa

The Back Shop has been aquired by "Back In Action" forming the UK's Premier Ergo-Furniture Retailer. Branded as "Back In Action : THE Back Shop" This extends The Back Shop to four great retail stores in Marylebone, Amersham, Bristol and Marlow. Back in Action has its own Trustpilot section which reflects the increased service now given to former Back Shop clients.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

142 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(142)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional Furniture and Staff

I've had a bad back for 9 years and had had enough. I found Back in Action Marlow store to try out sofa, chairs and mattresses. Iliana the Manager there let me stay all day to try out the furniture. This is essential to get the right fit. She was so helpful and professional, always keeping me updated with my orders and often went out of her way for me. I bought an ergonomic office chair which is amazing, a sofa and recliner (Stressless) and mattress. All have helped me so much so far. Just awaiting back surgery now. Back in Action Marlow were amazing, thank you. I highly recommend them.

25 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service , Excellent product !

As a big guy ( 6 ft 5' ) I was having real trouble finding a suitable chair for home office / studio usage until I visited The Back Shop . Sean was excellent to deal with from the offset , offering expert insight and advice in helping me make my decision . I ended up opting for a custom built posture alignment chair known as ' The Shannon ' .What can i say , this chair has literally changed my life ! I can now spend many hours working in my studio and office in full comfort and I mean * full comfort . My concentration & productivity have gone through the roof as a result . Sean was a pleasure to deal with from start to finish and I 100 per cent recommend anyone out there to invest in one of these amazing chairs , it will greatly enhance your life .

2 de abril de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Pleased with purchase, even if a few days delayed.

Placed an order a few days ago and was advised it had been despatched using Royal Mail 24 tracked. It took 3 days, but it has arrived and is exactly as wanted. Can’t really complain at delay given circumstances, but have knocked one star off. However, thanks to the company and the Royal Mail.

4 de abril de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ceased Trading?

Something had happened to this Company because their customer service has closed down. I would be very wary of purchasing anything as they may have ceased trading.

23 de marzo de 2020
Opinión espontánea
Logotipo de The Back Shop (Now Back In Action tm)

Respuesta de The Back Shop (Now Back In Action tm)

Hi Barry - Thanks for your review.
Perhaps you are referring to The Bad Back Company who have a very similar name to us? If you mean The Back Shop, we merged with Back In Action some years ago. Back In Action still employ the same wonderful staff from The Back Shop and have recently moved just down the road - Back In Action are very much still in business and helping people beat back pain.

Valorada con 3 estrellas sobre 5

The 3 stars are for poor customer…

The 3 stars are for poor customer service, the product I’d give 5.

When you say you’re going to call back a customer back, CALL THEM BACK!

12 de marzo de 2020
Opinión espontánea
Logotipo de The Back Shop (Now Back In Action tm)

Respuesta de The Back Shop (Now Back In Action tm)

Thanks for your review. So sorry that your call wasn't returned, we don't have a record of you as a customer so perhaps you were meaning to find the similarly named "The Bad Back Company" who have a very similar name to us?

Valorada con 5 estrellas sobre 5

Backfriend

Backfriend ordered online and received the following day amazing service and very pleased with the product.

4 de diciembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product

Great product. Really useful in car and office. I would highly recommend this product to anyone with back problems.

4 de julio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Efficient

My order was dealt with in an efficient manner, and the item ordered was sent out to me very quickly. Thank you for the prompt service.

10 de marzo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, good communication and very fast delivery.
Plus the MBT shoes are great and really help me to walk on very painful feet.

17 de noviembre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

ALL ROUND EXCELLENT

Easy to use website, superb range of products and very competitive prices. Easy to order my Backfriend (an excellent bit of kit!) and delivered very quickly. Many thanks Back Shop, excellent service.

24 de octubre de 2017
Opinión espontánea

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