The Back Shop (Now Back In Action tm) Opiniones 

142
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've had a bad back for 9 years and had had enough. I found Back in Action Marlow store to try out sofa, chairs and mattresses. Iliana the Manager there let me stay all day to try out the furniture.... Ver más

Valorada con 5 estrellas sobre 5

I knew what product I wanted (a replacement for a worn out item). Found The Back Shop via Google, excellent & informative web site, competitive price, & one of the most efficient & speedy delivery ser... Ver más

Valorada con 5 estrellas sobre 5

I spent ages dithering, changing my mind, trying seats out, dithering again.. but the person who served me was the epitome of patience. She also gave invaluable advice and guidance on other ways I co... Ver más

Valorada con 5 estrellas sobre 5

The advisor I saw was absolutely brilliant and steered me towards a much more suitable product than I would have gone for if purchasing on line. She also saved me from getting another unsuitable produ... Ver más

Información sobre la empresa

  1. Tienda de mobiliario para oficinas
  2. Tienda de muebles para dormitorio
  3. Tienda de muebles
  4. Zapatería

Escrito por la empresa

The Back Shop has been aquired by "Back In Action" forming the UK's Premier Ergo-Furniture Retailer. Branded as "Back In Action : THE Back Shop" This extends The Back Shop to four great retail stores in Marylebone, Amersham, Bristol and Marlow. Back in Action has its own Trustpilot section which reflects the increased service now given to former Back Shop clients.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

142 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(142)

1 opinión en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Missing Items in box.

Missing Items in box.
I emailed yesterday as my 2 sitfit plus cushions came without needles to insert into the pump. I haven't yet received a reply. Thanks

8 de junio de 2017
Opinión espontánea
Logotipo de The Back Shop (Now Back In Action tm)

Respuesta de The Back Shop (Now Back In Action tm)

Hi Jane

Having investigated this for you I am pleased to find that we have been in touch and helped you to locate the needle within the pump housing.
This neat little deign means the needle doesn't get bent but does often mean that the pump needle is missed when unpacking the item.
We will be looking at how we can more clearly mark the needles location!

Thank you for your feedback :) we hope you are now enjoying your SitFit to the full!

Best Wishes

- The Back Shop team.

Valorada con 5 estrellas sobre 5

Efficient ordering and delivery on a good product.

Immediate response on ordering the Humantool saddle seat was much appreciated. Product was delivered in two days which I thought was super-fast and the saddle seat is great, finding it extremely comfortable and has already eased tension in my lower back and can feel the benefit of my hips being positioned in a more open alignment. Many thanks.

12 de abril de 2017
Opinión espontánea
Valorada con 4 estrellas sobre 5

did what it says on the tin

i object to rating companies trying to dictate my behaviour. i'm happy to supply a rating, i'm not happy to give you more of my time. go away!

27 de febrero de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Damaged Goods

Update, the back shop got in touch straight away and informed us that we would not have to pay to send the product back, by this point we had fixed the fault. The company then informed us they would be sending us a free replacement as well. Excellent customer service. Thank you

Ordering was easy and the Lumber roll turned up quickly. However the strap on the back was broken. When I looked at the returns policy it said we have to pay for the return, the lumber roll was only £23 so it would not be worth our while sending it back. One of the teachers will be stitching it

27 de enero de 2017
Opinión espontánea
Logotipo de The Back Shop (Now Back In Action tm)

Respuesta de The Back Shop (Now Back In Action tm)

Dear Janet,

You are not obliged to pay for the return of faulty items. It looks like you've been able to effect a repair but we would like to refund some of your purchase or supply a replacement at your option.



Very best wishes BIA The Back Shop

Valorada con 5 estrellas sobre 5

Excellent product, delivered swifly.

I knew what I wanted having used the Backpal many years ago found it worked very well.
It was easy to order on The Back Shop's website and was swiftly dispatched and delivered.

10 de enero de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product & customer service!

Having suffered an office chair that apparently is well suited to most people's backs long enough I was on the lookout for a lumbar support with an amount of flexibility and sitting partner fits the bill perfectly and I finally manage to get through a days work without the usual back, neck and shoulder pain, bliss! Though be warned it takes a bit getting used to and some of my back muscles weren't all to pleased to begin with. In terms of customer service, I didn't receive a confirmation email for my order so phoned the customer service to find out my order is already on the way, less than 12 hrs after ordering. The courier service kept me up to date and was probably the most reliable considering we live in a remote location and have to rely on safe location delivery.

3 de octubre de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

very good

the humantool saddle that I bought is by far the best buy for me over the past few years!

19 de julio de 2016
Opinión espontánea

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