cheesegeek Opiniones 549

Respuesta de cheesegeek

Actualizada el 1 abr 2026

Hi Michael,

Thanks so much for your lovely feedback on the selection - we really appreciate you taking the time to share it.

We’ve sent the tasting notes over via email. If you haven’t received them, please do let us know at hello@thecheesegeek.com and we’ll get those over to you straight away 🤓

Whilst we appreciate it’s not quite the same as a printed booklet, we had to make some last-minute adjustments to your selection due to unexpected supply issues, and we wanted to ensure you received the correct tasting notes for the cheeses included. This is something we’re actively working on improving, so your feedback is genuinely helpful.

I’m also very sorry to hear that one of the cheeses wasn’t clearly identified. That’s certainly not what we’d expect, and we’ll be looking into this with the team to understand what happened. In the meantime, the tasting notes we’ve sent should help with identification, and we’re always happy to assist if anything is still unclear.

Thanks again for your kind feedback, and we hope you enjoyed the selection overall!

Best wishes,
Jen

Respuesta de cheesegeek

1 abr 2026

Hi Jacqueline,

Thank you so much for your kind words, and for your patience and understanding despite the issues with your order. We completely understand how disappointing this has been, especially as you were planning to enjoy the cheese with friends, and we’re really grateful you’ve allowed us the opportunity to put things right with a top-up delivery.

We’re also delighted to hear that you’ve had a positive experience with us previously, and that you continue to enjoy the quality of the cheeses - we work hard to showcase the very best artisan producers.

Your top-up cheesebox is due to be delivered tomorrow, and you’ll receive tracking updates once it has been collected from us. If you need anything in the meantime, please don’t hesitate to get in touch at hello@thecheesegeek.com - we’re always here to help.

We’re very sorry again for the human error on your order this time around.

Best wishes,
Jen

Respuesta de cheesegeek

31 mar 2026

Hi Chris,

Thanks for your review! We're so sorry your cheese delivery has been held up, and appreciate it's very frustrating when these things happen.

Your original order was sadly delayed beyond our freshness window, so we arranged for a replacement to be sent out - which is currently on its way to you. We did drop you an email with all the details yesterday.

We'll continue to monitor your delivery and keep you updated, and if you have any questions, please don't hesitate to contact hello@thecheesegeek.com.

We're sorry once again for any disruption this has caused to your plans, and hope to have you united with your cheese very soon!

Jen
Team cheesegeek

Respuesta de cheesegeek

31 mar 2026

Hi Barry,

Thanks so much for your review!

Our aim is to showcase the very best of artisan cheese making, and our geeks handpick the finest, tastiest and most unique creations for your boxes. It's truly great to know that they're being enjoyed and appreciated by our fellow curd nerds.

If there's anything we could've done to make your experience a full five stars, we'd really love to know. If you feel like it, drop us an email at hello@thecheesegeek.com with your thoughts.

Thanks for the cheesy love, and we hope to see you again!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

31 mar 2026

Hi Ian,

Thanks so much for sharing your thoughts - we're chuffed to read them! Our March selection was pretty special, so it's great to hear you agree 🙌

It's always nice to hear from happy customers, so thank you again for your lovely review. We hope to see you again.

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

25 mar 2026

Hi Rich,

Thanks so much for the five stars, and for your thoughts on the Shepherd's Store! It's handmade in Ireland with a ton of love and care, so we're happy to hear it's going down well 🙌

We have some beauties lined up for our April selection - hope you and your family enjoy the next box just as much.

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

24 mar 2026

Hi Judith,

Thanks so much for your feedback - we’re really glad you loved the cheese, but we’re very sorry for the delivery issues you experienced.

We completely understand how frustrating and disruptive that must have been. While we arranged a replacement as quickly as possible, we appreciate that the overall experience fell short, and we’re sorry for the confusion caused by the original delivery still arriving.

We’ve reached out to you directly to make this right.

Thank you again for taking the time to share your feedback.

Jen
Team cheesegeek

Respuesta de cheesegeek

18 mar 2026

Hi Susan,

Thanks so much for your lovely review, and for the recommendation! The five stars mean a lot to our little team 💛

We do hope to see you again.

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

18 mar 2026

Hi John,

Aw, thank you for the lovely review! We're so happy to hear you've been consistently happy with the cheese selections as well as our service. That's definitely what we aim for, so it's great to know we're hitting the spot.

Sorry that you've not been impressed with the courier service. We're always keen to help resolve delivery issues - just drop us a line at hello@thecheesegeek.com with your queries or feedback.

Thanks again for the five stars and for your support 🌟

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

Actualizada el 19 mar 2026

Hi Daniel,

We’re really sorry this order didn’t arrive as expected - especially as it was for Mother’s Day. We completely understand the disappointment caused.

Due to the extended delay in transit, we advised that the cheese shouldn’t be consumed as it was outside our freshness window, which is why we arranged a fresh replacement box straight away. We’re very sorry that this replacement was also affected by a further courier delay.

We know this isn’t the experience you hoped for, and we’ve since issued a full refund to acknowledge the inconvenience caused.

Thank you for taking the time to share your feedback.

Jen
Team cheesegeek

Respuesta de cheesegeek

18 mar 2026

Hello,

Thanks so much for your wonderful review 💛

We're so glad to hear you're enjoying your subscription, and that the monthly cheese selections are hitting the spot for you! That's exactly what we aim for.

Here's to many more exciting deliveries of the yellow stuff 🎁

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

18 mar 2026

Hi Lawrence,

Thanks so much for the lovely review! 💛

Our monthly cheese selections are carefully chosen to include a range of unique styles, flavours and textures, so we're chuffed to hear you enjoyed the variety.

We really appreciate the recommendation and hope to see you again soon!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

18 mar 2026

Hi Michael,

Thanks so much for the five stars! 🌟

We always try to bring you an interesting variety of cheeses, so it’s wonderful to hear you enjoyed this month’s selection.

We can’t wait to hear your thoughts on the next delivery 🤓

Jen
Team cheesegeek

Respuesta de cheesegeek

11 mar 2026

Hi Graham,

Thanks so much for choosing us for your special gift. It's amazing to hear it went down well, so thank you for taking the time to share your feedback.

We hope to see you again!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

31 mar 2026

Hi Nick,

Thanks so much for your feedback and I’m very sorry again for how this order played out. We completely understand how disappointing this was, especially as it was intended as a birthday gift.

I’m very sorry that you weren’t updated on the status of your delivery ahead of the weekend. Whilst I had flagged the delay with DHL and requested that your delivery was prioritised, I didn’t keep you in the loop, and I completely understand how frustrating it must have been to be left in the dark at such an important time. Your comments about our contact hours have been taken on board.

As soon as we were back online on Monday morning, we asked DHL to cancel the delivery to ensure the cheese wouldn’t arrive in poor condition, as it was then outside of our freshness window. We offered you the option of a complimentary replacement or a full refund so you could choose what worked best, and we’ve since processed your refund in full.

I’m also sorry for the confusion caused by the delivery notifications - these don’t always immediately reflect changes once a parcel has been stopped in transit.

We’re really grateful for your previous orders and your kind comments about the cheese itself, which makes this experience all the more disappointing for us as well. While we completely understand your hesitation, we do hope to see you again.

Thank you again for taking the time to share your experience.

Best wishes,
Jen
Team cheesegeek

Respuesta de cheesegeek

10 mar 2026

Hi Keith,

Thanks for your feedback - we completely understand that our boxes can feel like a bit of a luxury!

We focus on sourcing exceptional artisan cheeses from small producers and independent cheesemakers, many of whom make their cheeses in small batches using traditional methods. Because of that, the cost is naturally higher than mass-produced supermarket cheese - but we always work hard to ensure the selection, portion sizes and overall experience feel worthwhile.

We’re sorry too that this box didn’t quite wow your taste buds. We really appreciate you giving us a try and sharing your thoughts!

If you have any feedback on your next box, we'd love to hear from you directly at hello@thecheesegeek.com.

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

11 mar 2026

Hi Ali,

Thank you so much for your kind words! So happy to hear you've been enjoying the cheese - outstanding is definitely what we aim for 🥲

Thanks for the cheesy love!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

11 mar 2026

Hi Simon,

Aw, thank you! We're chuffed you feel the experience has been worth five stars 🌟

Thanks so much for taking the time to share your thoughts!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

11 mar 2026

Hi Jill,

Thanks so much for your lovely review! Your five stars mean a lot to our little team of geeks.

Thanks for spreading the cheesy love around your family, and we hope your son-in-law enjoys the rest of his subscription 💛

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

4 mar 2026

Hi Lynn,

Aww! What a lovely review - thank you so much for the kind words and the recommendation.

Our geeks aim to showcase the best of artisan cheese making, with our seasonal cheese selections made up of a variety of delicious styles and flavours. We're over the moon to hear that both your children have been enjoying their cheesy deliveries 💛

Thanks so much for choosing us for your special gifts, and for your support! We hope to see you again.

Jen
Team cheesegeek 🤓