cheesegeek Opiniones 549

Respuesta de cheesegeek

31 dic 2025

Hello,

Aww, what a wonderful review - we're over the moon you are enjoying the cheese and service! Thank you so much for your support 🫶

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

31 dic 2025

Hi Gary,

We love to hear this! Thank you so much for sharing your 5* experience, and for choosing cheesegeek! 💛

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

31 dic 2025

Hi Julie,

Thanks so much for the lovely 5* review! 🙌 Your support means a lot to our little team.

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

23 dic 2025

Hi DW,

Thanks so much for the cheese love! 💛

We’d like to formally apologise for getting you hooked on the yellow stuff - our boxes really should come with a warning, shouldn’t they?!

We’re so glad to hear you’re enjoying the delivery and that our cheese has earned a permanent spot in your snack rotation. That’s exactly the kind of problem we like to cause 😉

Thanks again for taking the time to leave a review!

Jen
Team cheesegeek

Respuesta de cheesegeek

22 dic 2025

Hi Suze & Balazs,

Your review has absolutely made our day - thank you so much! We’re over the moon to hear that we’ve brought some cheesy joy to your home and family. 💛

We completely get the Advent excitement (it is pretty special!), and it means so much to us that you choose to come back year after year. We’re genuinely honoured to be part of that tradition 🥹

Thanks for being part of the cheese gang!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

22 dic 2025

Hi Jolanta,

Thank you for taking the time to share such detailed feedback -we’re really sorry that parts of your Christmas gift experience fell short!

We’re particularly disappointed that the gift messages didn’t arrive with the orders. We know how important that personal touch is, and we completely understand how frustrating that must have been for both you and your friends. We’ve followed this up internally and have sent you a separate email with more details and a small gesture to apologise.

We’re also sorry to hear that the ordering process as a whole didn't feel clear or smooth. Your comments are really helpful, and we’ve shared them with our team as we continue to improve the website and gifting experience.

We’re glad to hear the cheeses themselves were enjoyed, but we appreciate that the overall experience matters just as much. Thank you again for your honest feedback.

If you ever need support in the future, our team is always happy to help via email at hello@thecheesegeek.com.

Best wishes,
Jen
Team cheesegeek

Respuesta de cheesegeek

22 dic 2025

Hi Paul,

Aw, thank you so much for your kind review! We are so happy to hear things have been "grate" all around - it means a lot to us.

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

22 dic 2025

Hi Mr Monkman,

Thanks so much for your lovely review. Knowing our cheese gifts brought your friends such joy really means a lot to us, and we're so happy they enjoyed the taste and quality.

Thanks again for choosing us to share the cheese love! 💛

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

21 dic 2025

Hi Sally,

Thanks so much for taking the time to share your feedback.

We're incredibly disappointed to hear your order didn't meet your expectations - and we'd love to make things right before Christmas. I have dropped you a separate email with the details.

Thanks again for leaving a review - we're grateful for your honest feedback, and truly sorry we didn't hit the mark this time.

Jen
Team cheesegeek

Respuesta de cheesegeek

21 dic 2025

Hello,

We’re very sorry that your delivery experience fell short and that you felt let down. We completely understand how frustrating the delay was, and we don’t take that lightly.

While we kept you updated and arranged a fresh replacement box to be sent free of charge as soon as possible, we know this still meant waiting longer than you should have had to. Please accept our sincere apologies - this isn’t the standard we aim for, and your feedback is truly appreciated.

Jen
Team cheesegeek

Respuesta de cheesegeek

21 dic 2025

Hi Richard,

Thank you so much for your kind words about the cheese - we’re really glad it was enjoyed. That said, we’re truly sorry for the disruption to your plans and that the delivery arrived a day late for your main celebration. We completely understand how disappointing that must have been, especially when you were planning to enjoy it with loved ones.

Whilst we do everything within our control to ensure cheeseboxes arrive on the selected delivery date, there are rare occasions when the courier doesn’t deliver exactly on schedule - but that doesn’t make the frustration any less, and we’re very sorry that this let you down.

Thank you for taking the time to share your feedback, and wishing you a "grate" festive season ahead!

Jen
Team cheesegeek

Respuesta de cheesegeek

18 dic 2025

Hi Eleanor,

Thank you so much for your review - it’s absolutely made our day! 🧀✨

We’re thrilled to hear you felt the Advent was worthy of five stars. It’s definitely a treat, so it means a lot to know you felt it was great value for money. We put a huge amount of care into sourcing the highest-quality artisan cheeses from brilliant small producers, so your kind words really do mean the world to us.

We’re so glad you enjoyed the cheeses, delivery, and all the little extras - and we can’t wait to welcome you back next year for even more festive fromage fun 🎄🧀

Thanks again for cheesing with us!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

18 dic 2025

Hi Nikki,

Thank you so much! 🧀💛

We love that it was technically for your husband but very sensibly shared 😉 We’re so pleased to hear the deliveries arrived perfectly and that you enjoyed all that delicious cheese - that’s exactly what we hope for.

Thank you for the glowing recommendation, and we hope to welcome you back again soon for more cheese-filled joy!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

17 dic 2025

Hi Alex,

Aww, thanks for the lovely review - we're chuffed to hear you chose to come back again for more cheesy December delights... and we're even happier that you felt it was an experience worth five stars! 🌟

Thanks so much again for taking the time to share your feedback. It means a lot!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

17 dic 2025

Hi Chris,

Thanks so much for such a lovely review - we’re thrilled you enjoyed the selection!

Handpicking our seasonal boxes with exactly this in mind is at the heart of what we do. We love introducing our curd nerds to incredible artisan products they might not otherwise discover, and sharing the passion, skill, and creativity of the talented producers behind them.

If it feels like a bit of a cheese adventure landing on your doorstep, then we’ve done our job. Thanks again for trusting us to shake up your usual picks - we’re so glad everything arrived safely and hit the mark!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

17 dic 2025

Hi Angie,

So glad you loved the advent calendar! Great cheese, proper portions, and a little daily joy is exactly what we aim for - thanks for adventuring through it with us, and for your wonderful review. ✨

We hope to see you again!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

16 dic 2025

Hi Sharone,

Thank you so much for taking the time to leave such a lovely review - it really means a lot to us. We’re so glad you and your friends enjoyed The Robin! 🐦

Creating festive memories and bringing people together is exactly what we hope our cheeseboxes will do, so it’s truly wonderful to hear that it was a hit on your night of fun and games. Our boxes are all about the experience as much as the taste, and we’re delighted The Robin helped set the scene for a tasty, memorable evening!

Thank you again for your support and kind words - we hope to see you again soon!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

16 dic 2025

Hello,

Thank you for your comment. We understand there are questions about the acquisition of cheesegeek, and we’re happy to explain this in more detail directly. If you’d like to discuss it, please feel free to email us at hello@thecheesegeek.com.

Best wishes,
Jen

Respuesta de cheesegeek

16 dic 2025

Hello,

Thank you so much! We’re really glad you thought our product was brilliant 🧀

We truly appreciate you taking the time to leave a review and hope to see you again soon!

Jen
Team cheesegeek 🤓

Respuesta de cheesegeek

Actualizada el 9 dic 2025

Hi V,

Thanks so much for your review!

I'm so sorry to hear the shelf life of your selection was shorter than you expected, and that this has caused disappointment. We always aim to provide a minimum of 3 days for soft and blue cheeses, and 5 days for harder styles such as cheddar.

All of our cheeses are freshly cut to order, and our cheeseboxes are designed to be enjoyed within a few days of arrival, when the cheese is at its absolute best. Rather than vacuum-sealing, we use a special wax paper that’s designed to keep cheese fresh for a few days while allowing it to breathe – which is especially important for the kinds of cheeses we include.

Because our pieces are small (around 120g), they naturally have a shorter shelf life once cut from the whole wheel – but this also means they taste fresher and better when they arrive with you. We've chosen this approach deliberately, as we want the cheese to reach you in the best possible condition.

That being said, we completely understand that it was not in line with your expectations for the delivery, and we are truly sorry for the disappointment it's caused you. We appreciate that lots of our customers order their boxes ahead of time for special occasions, and we are very sorry if this has caused a disruption to your plans.

It's something we are actively working on, as we really value the feedback of our lovely customers - so thank you again for taking the time to share your experience with us. If you'd like to drop us a message at hello@thecheesegeek.com with the details of the dates on your cheese, we'd love to help you further.

Best wishes,
Jen
Team cheesegeek