Sales process was great , attention detail was top drawer . This is the 2nd hot tub we have bought from The Hot tub superstore . The communication was first class and the delivery team punctual , poli... Ver más
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Consulta las opiniones de los clientes
My 3rd Hot Tub from the store in 18 years. Last 12 years old serviced ect by the company. Always polite,approachable and helpful from receptionist to sales ,engineers .No pressure to buy... Ver más
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Very impressed with this place and its staff ever since I bought my hot tub 8yrs ago. Excellent choice of hot tubs and staff always happy to help and very knowledgeable with any technical queries. Spe... Ver más
La empresa ha respondido
Nino and Phil have just finished installing our second hot tub from hottubsuperstore. They were efficient, knowledgeable and super professional. They showed us how to deal with the chemicals and gave... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre The Hot Tub Superstore
Escrito por la empresa
The Hot Tub Superstore is one of the UK’s leading suppliers of hot tubs and swim spas.
Operating from our purpose-built distribution and retail facility in Lancashire, we are proud to be exclusive UK partners of Master Spas: America’s leading hot tub and swim spa manufacturer. All our hot tubs are 100% American made – in fact Master spas are widely regarded as the definitive world-class provider.
Información de contacto
Amy Johnson Way, FY4 2RP, Blackpool, Reino Unido
- 01253 599 330
- sales@thehottubsuperstore.co.uk
- thehottubsuperstore.co.uk
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Replacing heat pump
Would just like to say a Big thank you to Guy Peters , Technical Advisor at The Hot tub Superstore , Blackpool
I contacted him after my hot tub would not heat properly .
After sending him pictures and chatting about what was best to do he sent me a replacement pump inside 24 hours
I followed all his instructions to the letter and I can say I am one well pleased customer
Not an easy job but thanks to Guy I am well pleased with myself
All back up and working
A top technical advisor is Guy
Even treated myself to 4 new head rests
All fitted and looking quality
Top company
Thanks again Guy

Respuesta de The Hot Tub Superstore
Really impressed
Really impressed. Easy to deal with, prompt delivery and installation. Happy with the quality of the hot tub and would recommend

Respuesta de The Hot Tub Superstore
We have just had a hot tub installed by…
We have just had a hot tub installed by Nino of Hot Tub Superstore. The service was excellent and Nino was very helpful and friendly. High recommendation!!

Respuesta de The Hot Tub Superstore
Got the parts I needed and delivered in…
Got the parts I needed and delivered in a few days.

Respuesta de The Hot Tub Superstore

Respuesta de The Hot Tub Superstore
Fantastic service from start to finish
Fantastic service from start to finish. Rachel was super efficient and knew her stuff. No pushy sales techniques just good information. Ordered a new tub on the Monday and it was delivered on the Thursday ! Nino and Darren were very helpful and friendly. Nino certainly knows what he’s doing and we were up and running in no time. Good instructions on how to use and maintain the tub. Great service and really happy. Thank you

Respuesta de The Hot Tub Superstore

Respuesta de The Hot Tub Superstore
Highly recommended
Excellent customer service. Friendly staff. Punctual professional and knowledgeable engineer (Paul).

Respuesta de The Hot Tub Superstore
Thanks Paul & Nino 🙏
Hot tub superstore always give fantastic customer service and we’ve been so happy with their products and advice over the years, but they’ve gone above and beyond today. Paul advised on what was required to get our swim spa back to its usual sparkling best and he and Nino worked so hard today ensuring everything was spot on by the end of their visit. They even went the extra mile to shift the pool for us to allow room for scaffolding we need on the house. And as well as working so hard, they are so knowledgeable, helpful and very nice too! And thanks to Guy for all his phone advice 🙏

Respuesta de The Hot Tub Superstore
A Trusted supplier
We bought a hot tub from them 4 1/2 years ago and they’ve always delivered parts and spares and been very good.

Respuesta de The Hot Tub Superstore
Very knowledgeable and quick to help on…
Very knowledgeable and quick to help on the phone.

Respuesta de The Hot Tub Superstore
Amazing
From visiting the showroom to installation the Team have been brilliant. Thanks Ross for being patient and answering so many questions and queries we had and helping us. Thanks also to Nino and Phil for the installation and taking the time to carefully explain how everything works. Thoroughly recommend The Hot Tub Superstore at Blackpool.

Respuesta de The Hot Tub Superstore
Horrendous Disappointing Experience
1st time customer & recommended from a friend.
I opened the item & it was totally wrong!!
You can clearly see the difference from what they advertised on their website & what they sent me!!
I emailed them saying your advertising an item but sent out a cheap nasty version which RRP 1/3rd of what I paid...the reply is they do not stock what they advertise only what I received...!
I returned the item & got a refund over two weeks later
I WILL NEVER USE THEM AGAIN.

Respuesta de The Hot Tub Superstore
Engineer Paul was brilliant
Engineer Paul was brilliant, assessed the problem and fixed quickly. Great advice.

Respuesta de The Hot Tub Superstore
Bought our Evolution 7 3 years ago and…
Bought our Evolution 7 3 years ago and continue to buy our chemicals from them. Excellent service every time.

Respuesta de The Hot Tub Superstore
Tub developed a faulty valve
Tub developed a faulty valve. Great service in getting someone out within a few days. Paul was knowledgeable, courteous and helpful. Job done.

Respuesta de The Hot Tub Superstore
Product delivered on time as promised…
Product delivered on time as promised with no fuss or need for follow up calls

Respuesta de The Hot Tub Superstore
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