The Hot Tub Superstore Opiniones 

842
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Sales process was great , attention detail was top drawer . This is the 2nd hot tub we have bought from The Hot tub superstore . The communication was first class and the delivery team punctual , poli... Ver más

Valorada con 5 estrellas sobre 5

My 3rd Hot Tub from the store in 18 years. Last 12 years old serviced ect by the company. Always polite,approachable and helpful from receptionist to sales ,engineers .No pressure to buy... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very impressed with this place and its staff ever since I bought my hot tub 8yrs ago. Excellent choice of hot tubs and staff always happy to help and very knowledgeable with any technical queries. Spe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Nino and Phil have just finished installing our second hot tub from hottubsuperstore. They were efficient, knowledgeable and super professional. They showed us how to deal with the chemicals and gave... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de jacuzzi
  2. Spa
  3. Tienda para la reforma del hogar

Sobre The Hot Tub Superstore

Escrito por la empresa

The Hot Tub Superstore is one of the UK’s leading suppliers of hot tubs and swim spas.

Operating from our purpose-built distribution and retail facility in Lancashire, we are proud to be exclusive UK partners of Master Spas: America’s leading hot tub and swim spa manufacturer. All our hot tubs are 100% American made – in fact Master spas are widely regarded as the definitive world-class provider.

Hot tubs Swim Spas


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

842 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(842)

22 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

An Outstanding Company The service received at all stages of…

The service received at all stages of my purchase was faultless.
All members of The Hot Tub Superstore Team, from the initial enquiry stage to the delivery and installation stage, were professional and helpful.
This is an outstanding Company which I would recommend without hesitation.

4 de mayo de 2024
Opinión espontánea
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Respuesta de The Hot Tub Superstore

Hi Woody, thank you so much for the 5 ⭐️ feedback! Best wishes from Team HTS

Valorada con 5 estrellas sobre 5

Nino and Phil were great…

Nino and Phil have just finished installing our second hot tub from hottubsuperstore. They were efficient, knowledgeable and super professional. They showed us how to deal with the chemicals and gave some tips on using the hot tub. Having purchased our first hot tub 8 years ago, and used it every day, we were pleased that they offered a part exchange on a new one, meaning they completely took away our old one and replaced it with a new one. Would highly recommend!!!

9 de mayo de 2024
Opinión espontánea
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Respuesta de The Hot Tub Superstore

Hi Donna, thank you so much for your lovely review - I've passed your kind words onto Nino & Phil. Thanks also for your repeat business - wishing you all the best with you new hot tub! 😀

Valorada con 5 estrellas sobre 5

Hot Tub Repair

Hot tub repair made today. Paul arrived very early to get the job done. Providing us with excellent service yet again. Always friendly, offering great advice.
Many Thanks

9 de mayo de 2024
Opinión espontánea
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Respuesta de The Hot Tub Superstore

Hi Diana, thanks again for the kind words - I'll pass this over to Paul. Thank you! 🙏

Valorada con 5 estrellas sobre 5

Priceless for anyone with a hot tub in their holiday let property

We had a fairly clear idea of what we wanted in a new hot tub to replace our nine year old tub at our holiday let property. Having checked out a lot of information on line and also in person we decided to visit the hot tub superstore in Blackpool. We met Rachel who spent a great deal of time answering our questions and helping us to revisit a number of our decisions particularly in relation to the additional heating we felt we needed to run our tub more efficiently. As a result we bought a hot tub that was much more suited to our needs and a Supa Heating kit that was significantly cheaper and much better than the much more expensive heating system we previously had in mind.
The tub was delivered on time and installed by a friendly and helpful pair of engineers who explained everything we needed to know. I also made good use of the very informative on-line guidance videos provided on the company’s website.
All in all from our first meeting with Rachel through to installation and post sale contact we have been highly impressed with the Hot Tub Superstore. Most of all, we feel confident they will be there if and when we need them. This is a priceless feeling for anyone with a holiday let property.

8 de mayo de 2024
Opinión espontánea
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Respuesta de The Hot Tub Superstore

Hi Brian - thank you for the glowing review! We do specialise in holiday spas hot tubs - both with products and (hopefully!) knowledge. I hope the spa serves your business well 😀

Valorada con 5 estrellas sobre 5

Excellent service

Wesley responded quickly on a Bank Holiday to my enquiry and managed to resolve a spare part problem and ship the part with an order placed on line the day before. Excellent service

17 de abril de 2024
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Respuesta de The Hot Tub Superstore

Hi Fay, we really appreciate the review - thanks! 🙏

Valorada con 5 estrellas sobre 5

Paul was outstanding

Paul was outstanding. Really knows his stuff.

1 de mayo de 2024
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Respuesta de The Hot Tub Superstore

Thanks Dennis - we appreciate your review - I'll pass your lovely comments onto Paul 🙏

Valorada con 5 estrellas sobre 5

Exceptional service

Exceptional service. I was very concerned about the constraints on site for removal of old tub and installation of the new one. Hot tub Superstore took the time to look at the site and make a plan, which went really well on the day!
After sales is early days, but seems good too.

23 de abril de 2024
Opinión espontánea
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Respuesta de The Hot Tub Superstore

Hi Lucy, I'm glad we were able to make this an easy swap for you - thank you for your business 😀

Valorada con 5 estrellas sobre 5

We just had a new hot tub and air…

We just had a new hot tub and air source heat pump fitted by Blackpool hot Tub Superstore. The whole experience was a pleasure from the initial deal with Ross, sorting payment with Elaine in accounts and advice from the team in the previous weekend.
The guys that arrived on time and with a smile to fit the tub and air source heat Phil and Nino are the ultimate proffesional instalation team, they did a great job fitting and had the patience to deal with all my requests. Quality work and a fantastic customer facing attitude. Thanks guys.

1 de mayo de 2024
Opinión espontánea
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Respuesta de The Hot Tub Superstore

Hi Tony, thank you for your business and your 5 star review!

Valorada con 4 estrellas sobre 5

Great service ordered just after 13.00…

Great service ordered just after 13.00 and delivered at 8.35 the following day.

The only down side is that there is a lot of damaged tablets, that said still usable

24 de abril de 2024
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Respuesta de The Hot Tub Superstore

Hi Martyn, sorry to hear about the the damage. We're happy to resend anything that's been damaged, at no charge. I'll send over an email to confirm this offer. Best wishes from Team HTS.

Valorada con 5 estrellas sobre 5

Brilliant back up service

The service I have had from Hot Tub has been excellent in particular the back up online service provided by Guy. I live in France and via WhatsApp Guy has helped me to replace all the necessary parts in an ancient Down East Exeter Hot tub. His positivity is inspiring and he manages to overcome many technical difficulties. Simply put, I couldn't have done it without him.

1 de mayo de 2024
Opinión espontánea
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Respuesta de The Hot Tub Superstore

Thank you for taking the time to leave your review - Guy is fantastic and very popular with customers. I'm glad we were able to help!

Valorada con 5 estrellas sobre 5

Paul came to check on a fault fixed it…

Paul came to check on a fault fixed it no problem, thanks all good now.

30 de abril de 2024
Opinión espontánea
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Respuesta de The Hot Tub Superstore

Hi Gerald, great to hear Paul was able to get this resolved for you - we appreciate the review 🙏 Many Thanks, Team HTS

Valorada con 5 estrellas sobre 5

Absolutely brilliant customer service

Absolutely brilliant customer service, helped me fix our hot tub over the phone as we live abroad, can't fault Dean in the technical team, he was really helpful in solving our problem, will recommend them to anyone who is thinking of buying a hot tub, thanks

18 de abril de 2024
Opinión espontánea
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Respuesta de The Hot Tub Superstore

Hi James, great to hear Dean was able to help 😀 All the best from Team HTS

Valorada con 5 estrellas sobre 5

Hot tub fix

Just had engineer Paul fix my evo 8 hot tub. All done in super quick time, and a top bloke in the process! Thanks a lot

29 de abril de 2024
Opinión espontánea
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Respuesta de The Hot Tub Superstore

Hi Matthew, we really appreciate the feedback - I'm glad Paul was able to get the job done 🤩 I'll pass your feedback onto Paul too 🙏

Valorada con 5 estrellas sobre 5

Fantastic staff from Blackpool Hot tub store

Paul and Phil who came to replace the hot tub lifter and cover were very knowledgeable and made a great team. Whilst Phil beavered away at fitting the lifter Paul gave me in-depth
knowledge and advice regarding the chemicals for our hot tub so very much appreciated

24 de abril de 2024
Opinión espontánea
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Respuesta de The Hot Tub Superstore

Hi Judith, thanks for the great feedback 🤩 Enjoy your spa! All the best from HTS

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order, fast delivery and great product

5 de abril de 2024
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Respuesta de The Hot Tub Superstore

Thank you for your business Eilieen 😀

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