The customer service chat was extremely responsive and answered all my questions. The processing was fast and the formula arrived even quicker than I expected. Top marks!
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The customer service chat was extremely responsive and answered all my questions. The processing was fast and the formula arrived even quicker than I expected. Top marks!
La empresa ha respondido
Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... Ver más
Terrible customer service. Ignore repeated requests for help. Chat button on website says live agent is available. Actual chat says only bot. Several emails received no response. All the while could h... Ver más
La empresa ha respondido
HORRIBLE! I’ve been a customer of yours since 2024. I’ve never experienced such a delay in receiving the formula. There’s been a clearance delay for over 5 days with no solution other than it’s up to... Ver más
La empresa ha respondido
The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 75% de las opiniones negativas
Suele responder en menos de 2 semanas
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I received my order quickly and am grateful to be able to buy safe formula for my child.
Les frais de douanes sont élevés et également prennent par surprise.
Habituellement ils sont chargés à l’avance et non quand le produit entre au pays.
J’ai trouvé ça très cher, les pris sont en US donc ça coûte très cher pour un canadien.
Le shipping à été très long également. Je fais habituellement affaire avec un compétiteur et leur shipping est beaucoup plus rapide et ce gratuitement.
Je vais retourner avec le compétiteur, je suis mieux servie.
We received the package 📦 in an expedient amount of time,along with a discount. We order 6 containers. Thanks so much.
Website let us order and then when we contacted them to make sure formula was in stock they told us it wasn't. We asked to cancel the order because we needed something sooner. Went to another site and ordered. Then a couple days later noticed they hadn't cancelled our original order. They told us that they made a mistake and that it was in stock. They would not refund or let us exchange. Do not use this company. They gave us 10% off next purchase. Why would I want 10% off from a company I'm never going to use again?

Respuesta de The Milky Box
Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing so well on goats milk. More bowel movements per day, less spit ups, less gas related issues. Used Holle 1 and Jovie 2. Thank you Milky Box!
Getting the quality product for my granddaughter is worth it. The delivery is always on time.
I love the Holle brand and when I found this site to order from I was so happy because they ship so fast and give you updates and reminders when your stash may be getting low. Highly recommend and will be using them for our next baby too!
Ordered Kendamil from this site and it shipped within a day and arrived within a week. Payment and shipping went very smoothly. The product that arrived had expiration dates more than a year away, so that was also great. Highly recommended!
Baby milk not mix . It's not a mixed up it leaves some behind spots. It's not deserve proper.

Respuesta de The Milky Box
It was great I’m pleased with customer service
My experience was great with you guys. It was simple and very easy.
Great company. I had a missing package and Anna helped me track it down and was very responsive the entire way through.
Amazing shipping time for being out of the country! Packaged with care! So grateful for milkybox :)
I placed an order and over a week later, I still haven’t received my order. I contacted the customer service and they told me that the milk I ordered is out of stock and they are waiting for the stock to come. This is very ridiculous because if you don’t have in stock then why do you still let customers place orders? Why don’t you just mark the product is out of stock? And why didn’t you contact me first notifying me that I have to wait a bit longer as the milk is out of stock? I only found out when I contact the customer service. Now I have to wait again I don’t know for how long until I can receive the milk for my son. This is totally wasting my time. I would never order from your company again. Awful experience

Respuesta de The Milky Box
They didn't stated at the checkout process that there will be 13$ extra fees to pay for the package when received, quite disappointed and they offer a 5% discount which it's nothing compared to that issue.
Very poor communication and waited weeks - month for delivery.

Respuesta de The Milky Box
Very poor experience. Order is not yet shipped even after contacting multiple times. Website says order will be shipped within 1-6 business days.

Respuesta de The Milky Box

Respuesta de The Milky Box
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