The Milky BoxOpiniones 

168
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The customer service chat was extremely responsive and answered all my questions. The processing was fast and the formula arrived even quicker than I expected. Top marks!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... Ver más

Valorada con 1 estrellas sobre 5

Terrible customer service. Ignore repeated requests for help. Chat button on website says live agent is available. Actual chat says only bot. Several emails received no response. All the while could h... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

HORRIBLE! I’ve been a customer of yours since 2024. I’ve never experienced such a delay in receiving the formula. There’s been a clearance delay for over 5 days with no solution other than it’s up to... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda para bebés
  2. Servicio de pedidos de comida online
  3. Tienda de productos orgánicos

Escrito por la empresa

The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

168 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(168)

35 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Les frais de douanes sont élevés et…

Les frais de douanes sont élevés et également prennent par surprise.
Habituellement ils sont chargés à l’avance et non quand le produit entre au pays.
J’ai trouvé ça très cher, les pris sont en US donc ça coûte très cher pour un canadien.
Le shipping à été très long également. Je fais habituellement affaire avec un compétiteur et leur shipping est beaucoup plus rapide et ce gratuitement.
Je vais retourner avec le compétiteur, je suis mieux servie.

16 de mayo de 2023
Valorada con 1 estrellas sobre 5

They messed up, wouldn't give refund

Website let us order and then when we contacted them to make sure formula was in stock they told us it wasn't. We asked to cancel the order because we needed something sooner. Went to another site and ordered. Then a couple days later noticed they hadn't cancelled our original order. They told us that they made a mistake and that it was in stock. They would not refund or let us exchange. Do not use this company. They gave us 10% off next purchase. Why would I want 10% off from a company I'm never going to use again?

9 de junio de 2023
Opinión espontánea
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Respuesta de The Milky Box

Hello,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

The Milky Box

Valorada con 5 estrellas sobre 5

Heard many good reviews about this…

Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing so well on goats milk. More bowel movements per day, less spit ups, less gas related issues. Used Holle 1 and Jovie 2. Thank you Milky Box!

8 de mayo de 2023
Valorada con 5 estrellas sobre 5

Love them! Fast shipping!

I love the Holle brand and when I found this site to order from I was so happy because they ship so fast and give you updates and reminders when your stash may be getting low. Highly recommend and will be using them for our next baby too!

14 de abril de 2023
Valorada con 5 estrellas sobre 5

Highly recommended for your baby formula needs!

Ordered Kendamil from this site and it shipped within a day and arrived within a week. Payment and shipping went very smoothly. The product that arrived had expiration dates more than a year away, so that was also great. Highly recommended!

2 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Baby milk not mix

Baby milk not mix . It's not a mixed up it leaves some behind spots. It's not deserve proper.

31 de marzo de 2023
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Respuesta de The Milky Box

Hello Gurmukh,

We're sorry to hear that you had a negative experience with your product. We’re sorry for any inconvenience and would like to help resolve the issue. Please send us a message to hello@themilkybox.com.

Warm Regards,
The Milky Box

Valorada con 1 estrellas sobre 5
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Respuesta de The Milky Box

Hello Gustavo,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

The Milky Box

Valorada con 1 estrellas sobre 5

Awful experience

I placed an order and over a week later, I still haven’t received my order. I contacted the customer service and they told me that the milk I ordered is out of stock and they are waiting for the stock to come. This is very ridiculous because if you don’t have in stock then why do you still let customers place orders? Why don’t you just mark the product is out of stock? And why didn’t you contact me first notifying me that I have to wait a bit longer as the milk is out of stock? I only found out when I contact the customer service. Now I have to wait again I don’t know for how long until I can receive the milk for my son. This is totally wasting my time. I would never order from your company again. Awful experience

19 de abril de 2023
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Respuesta de The Milky Box

Hello Sophie,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

Warm Regards,
The Milky Box

Valorada con 1 estrellas sobre 5

Very poor communication and waited…

Very poor communication and waited weeks - month for delivery.

13 de abril de 2023
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Respuesta de The Milky Box

Hello,

We’re sorry to hear that you had a bad experience. We appreciate your feedback and will work hard to improve our service.

Warm Regards,
The Milky Box

Valorada con 1 estrellas sobre 5

Very poor experience

Very poor experience. Order is not yet shipped even after contacting multiple times. Website says order will be shipped within 1-6 business days.

29 de marzo de 2023
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Respuesta de The Milky Box

Hello,

We’re sorry to hear that you had a bad experience. We appreciate your feedback and are working hard to improve our service.

Warm Regards,
The Milky Box

Valorada con 1 estrellas sobre 5

Duty charge

Duty charge
And the milky box costumers service didn’t even help me .

2 de abril de 2023
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Respuesta de The Milky Box

Hello Jinal,

We’re sorry to hear that you had a bad experience with our team. We appreciate your feedback and will work hard to improve our service.

Warm Regards,
The Milky Box

Valorada con 1 estrellas sobre 5
Logotipo de The Milky Box

Respuesta de The Milky Box

Hello Malika,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

Warm Regards,
The Milky Box

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