Theo Grace Opiniones 277

I feel the necklace I bought, the weighted beads, was rather on the flimsy side. The beads are so small you can not see the names engraved on them. Also, the clasp on the necklace is cheap. I need to go to a jeweler and have a lobster claw put in it. The chain itself is also very thin and flimsy.
Actually would like to know what your return process is please. Definitely don’t feel this is worth the money.

Terrible customer service. Actually, make that no customer service at all. I paid $15 for express shipping and had in writing it would arrive before Mother’s Day, either 5/7/2026 or 5/8/2026. I did not have it on 5/9/2026 so I contacted customer service, which was AI. The response from AI was sorry your order is delayed,someone would be in touch with 24 hours, and I would receive a $15 off my next order. Mother’s Day, 5/10/2026 came and I used the email address from the ridiculous response and , again, was told a live person would be in touch with 24 hours. I had no present for our big Mother’s Day celebration. Package finally arrived Monday afternoon on 5/11/2026. It is now 10:00 pm and over 48 hour past my first email and over 24 hours past my second email and no reply as promised within 24 hours for either email and I’ve been charged express shipping. I might dispute the entire charge and return the necklace since it was not delivered as promised and I never should have dealt with a company that won’t provide a phone number or provide access to a live person. Lesson learned the hard way.

Outside of a shipping snafu that lead to the gift being delivered late, the product, the customer service, and shopping experience as a whole were spectacular.

The quality for the price point is spot on and the bracelet is very nice. I purchased it for my mother-in-law for Mother’s Day and she LOVED it! I’m glad I took a chance on Theo Grace

I love this company. They are very talented & professional. I love their jewelry, I have many pieces that I have bought and Iam very happy with them.

I ordered a necklace for my daughter in Silver with her 2 daughters names and birthstones and her 2 children's names and birthstone. The necklace was absolutely gorgeous and she loved it. And to add, I ordered the same necklace for her 2 years ago, since then we had an addition to the family and she wanted the same necklace with the addition. It was lovely. I will definitely order again. By the way, the first time I ordered the company was MYKA now Theo Grace. I had a hard time finding you because I wanted the same necklace. Great job!!!

Easy to order and very accommodating. Great looking pieces.

Absolutely LOVED the necklace it was stunning and I loved the customer service so much! Overall 10/10 experience - went ahead and got another necklace for a friends birthday gift and cant wait to order some more of my own pieces!

Beautiful! Exactly how it was shown on the picture. Fast shipping

This was ordered as a Mother’s Day gift with guaranteed delivery. I still have not received it and mother’s day was yesterday. They offered a $35 gift card. Instead I got a $35 promo code. I won’t be doing business with this company again as they ruined Mother’s Day.

Easy to shop great materials and quality

Great communication and service. Reps from company helped me solve problems and were wonderful with letting me know what was going on with my jewelry,
I was very pleased with my necklace and the service. Thank you.

It took me a few weeks to decide to order from your company… And when I saw the final product, I was in love. When my daughter-in-law got it, she too was in love.

The locket necklace is absolutely gorgeous. The quality is great

The product was on time and my wife loves it

the clasp is a bit smaller than i would like - it’s challenging to put on
~,shipping was great

The choices were excellent. Turn around time from order to delivery was phenomenal……especially considering the personalized aspect! Great experience all around.5

Received such a stunning personalised piece on Mother’s Day, postage was so fast and the ring is beautiful

My mom loved the necklace I purchased for her for Mother’s Day! It was even better than pictured. Wonderful quality The delivery was prompt too!

The product was delivered on time and in great condition. It looks great and my daughter-in-law and wife LOVED their gifts.