Recieved excellent customer service from Nashad. I was looking for a fragrance previously purchased however forgot the name and by verbal description she found the scent. She was friendly, helpful an... Ver más
La empresa ha respondido
Unit 23, The Glades Shopping Centre, High Street, BR1 1DD KENT, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Recieved excellent customer service from Nashad. I was looking for a fragrance previously purchased however forgot the name and by verbal description she found the scent. She was friendly, helpful an... Ver más
La empresa ha respondido
Amazing customer service the store manager is amazing and gave us the discounts and a lady paula did us the wrapping we got 2 perfumes for an amazing price and got many samples for free and gifts for... Ver más
La empresa ha respondido
Myself and my Fiancé were shopping for our wedding scents, we had another shop in mind but when Ali showed us the ranges of fragrances and was so patient with us we felult comfortable spending our mon... Ver más
La empresa ha respondido
I went to to my local branch in Bromley as I'd ordered perfume from the on-line perfume shop site which arrived broken and I was advised to go to the physical shop for a replacement. The online shop g... Ver más
La empresa ha respondido
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 23, The Glades Shopping Centre, High Street, BR1 1DD, KENT, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Absolutely Outstanding Customer Service at The Perfume Shop – Bromley, The Glades
I had the most wonderful experience at The Perfume Shop in Bromley (located in The Glades shopping centre), and I couldn’t be
more impressed with the level of customer service I received. From the moment I walked in, I was greeted with a smile and genuine enthusiasm from the
staff member (whom i later found out to be called Ruby).
i went in the shop late in the afternoon near to closing time and in a hurry,
She was were incredibly knowledgeable, patient, and attentive – took the time to listen to what I was looking for, asked thoughtful questions about my preferences, and
helped me with a few new fragrance for my wife.
There was no pressure to buy, just a genuine desire to help.
What really stood out was how personal the service felt. I was made to feel like a valued customer from start to finish. she even went above and beyond when gift wrapping the item and wishing
me all the best for my anniversary.
The store itself was immaculate, well-organized, and beautifully laid out, which made browsing a real pleasure. It’s clear that this location values both product knowledge and customer care
equally – a rare combination these days!
I left feeling confident in my purchase and genuinely happy with the whole experience. I wouldn’t hesitate to return, and I’ll definitely be recommending this store to friends and family. i even tried to give her a monetary tip for the level of great customer service and she politely declined.
A huge thank you to Ruby in particular & the team at The Perfume Shop, Bromley – keep up the amazing work!

Respuesta de The Perfume Shop - Bromley 7
At the glades Bromley store, Natasha was super helpful, polite and funny she made the task of buying my dad a gift very easy and enjoyable, she also recommended a lovely perfume I purchased for myself. Overall 10/10 service.

Respuesta de The Perfume Shop - Bromley 7
Amazing customer service. Really made my day. Special shout out to Natasha who went above and beyond.

Respuesta de The Perfume Shop - Bromley 7
I went to the perfume shop in Bromley and was served by a lady called Paula who was outstanding very understanding and helpful would recommend her getting a pay rise

Respuesta de The Perfume Shop - Bromley 7
Excellent customer service by Harvey at the Bromley branch. Nothing was too much trouble for him when I said I hadn't received my rewards from Head Office.

Respuesta de The Perfume Shop - Bromley 7
I had a wonderful experience at The Perfume Shop in Glades Bromley, all thanks to Natasha. She was incredibly helpful and knowledgeable when assisting me with my perfume purchase, taking the time to understand what I was looking for and offering great suggestions.
What really stood out was her patience and attention to detail when gift-wrapping all the products I bought. She took such care with each item and made sure everything looked perfect — it really added a special touch to the whole experience.
Natasha’s professionalism and friendly attitude made my visit a genuinely pleasant one. She did a fantastic job from start to finish. Thank you again for the great service!

Respuesta de The Perfume Shop - Bromley 7
Just been served by Harvey in the Glades Bromley store. He was super helpful and did a wonderful job gift wrapping my purchase. Can’t recommend him highly enough!!

Respuesta de The Perfume Shop - Bromley 7
Kemi, the girl that served me was amazing, so attentive and wanted to make sure we got the best service.

Respuesta de The Perfume Shop - Bromley 7
I visited the Bromly branch this afternoon and was greeted by a lovely, young assistant Kemi. Her people skills and customer care was next to none. She was professionally friendly and gave great service and advice. What a delightful assistant.

Respuesta de The Perfume Shop - Bromley 7
Great experience in the shop in the Glades! Staff were incredibly helpful! I will definitely be buying more presents from there in the future.

Respuesta de The Perfume Shop - Bromley 7
What an incredible experience I had with Natasha! She was so professional and efficient whilst refilling my perfume!
Her smile and professionalism is to be commended! She surely deserves a promotion! Thank you again Natasha for your availability and being so pleasant.

Respuesta de The Perfume Shop - Bromley 7
I visited one shop that sells perfume and the lady wasn’t friendly so I moved to the perfume shop on 3rd June and the two guys there were so friendly and they helped show different perfumes before I settled for scandal intense and I love it .They helped me order online as they didn’t have it in stock due to demand and it was delivered next day.

Respuesta de The Perfume Shop - Bromley 7
I have a fantastic shopping experience today. The lovely Natasha Manager really look after me and show me the best customer service ever. And really gave us information about each product in details. You are a credit to your team thank you.

Respuesta de The Perfume Shop - Bromley 7

Respuesta de The Perfume Shop - Bromley 7
I was very impressed with the speed in which I received the item I was extremely pleased.

Respuesta de The Perfume Shop - Bromley 7
I had a very good experience, shopping from the comfort of my home, getting everything I needed, quickly delivered at my home at no expenses.

Respuesta de The Perfume Shop - Bromley 7
Very helpful young woman who served me. Ordered on line with free delivery.
She was very helpful.

Respuesta de The Perfume Shop - Bromley 7
I love your products & you always have what I need. Very good price.

Respuesta de The Perfume Shop - Bromley 7
I bought a perfume by DKNY for my daughters birthday and she loves it. Ordering online is very easy and straightforward and receive in good time.

Respuesta de The Perfume Shop - Bromley 7
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.