Excellent service from this company. I was missing a pack of needles in my delivery (or perhaps I mistakenly threw them away) but upon emailing the company I was quickly advised that a new supply wo... Ver más
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Consulta las opiniones de los clientes
Have now had 2 faulty pens, where I cannot administer the last dose, I have offered to send the pens back, but they insisted in a video, then said no it’s not faulty it’s designed to leave excess med... Ver más
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I have always had great service from this clinic and Punam always goes the extra mile. Response is fast, friendly and very professional. I have felt well supported and feel a sense of safety and genui... Ver más
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I have been using this company for some time now and have had nothing but great experiences. Really great customer service and ordering is straight forward with swift delivery via Royal Mail with disc... Ver más
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4,3
Excelente
65 opiniones
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Absolutely fabulous service
Absolutely fabulous service, I’ve been emailing questions all week and nothing was too much trouble, they’ve supported me from start until I placed my order today. Would highly recommend!
29 de agosto de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Dear K
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to support you every step of the way and answer all your questions.
It means a lot to us to know you’d recommend our service. We truly appreciate your kind words and your trust in us.
Best wishes,
The Virtual Slimming Clinic Team
Excellent company!!
Excellent company!!! I am using for over a year. Always quick response and fantastic communication. The best clinic to order from. Very fast dispatch and delivery. Never had any issues. Highly recommended 👌
28 de agosto de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Dear Dorota
Thank you so much for your lovely review! It’s wonderful to hear that you’ve been with us for over a year and have had such a positive experience. We’re so glad our communication, dispatch and delivery have met your expectations consistently.
Your continued trust and recommendation mean a lot to our team
Best wishes,
The Virtual Slimming Clinic Team
Excellent company with fair prices
Excellent company with fair prices! I had a delivery issue with Royal Mail and they worked quickly to sort it out. Customer service was friendly and super responsive. I am now going to leave my former provider to work only with them. THE BEST! Thank you!
28 de agosto de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Dear RoZiggy
Thank you so much for your fantastic feedback! We’re delighted to hear that our team could quickly resolve the Royal Mail delivery issue for you and that you found our customer service helpful and responsive.
It means a great deal to us that you’ve chosen to move over from your former provider and place your trust in us. We’ll continue to do our very best to look after you.
Best wishes,
The Virtual Slimming Clinic Team
Excellent service
Excellent service. I have used several online chemists for private weight loss medication and the virtual slimming clinic has by far been the best. So easy to deal with , fantastic communication and delivery received within 24 hours.
27 de agosto de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Dear Karen
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve found our service to be the best compared to your past experiences, and that our communication and speedy delivery met your expectations.
Your kind words mean a lot to our team, and we’re so pleased to have been able to support you.
Best wishes,
The Virtual Slimming Clinic Team
Absolute shocking customer service
Exceptionally shocking customer service, I looked at their website on Friday 22nd August to ensure they had stock before I placed the order and Punam (agent) said they did, I expressly asked if the order would be processed and shipped before the first week of September as that when I need them or at least 1, I was told that an urgency would be put onto my order again from Punam (all this is documented), I duly paid on the Friday (22/08/25) morning and then waited, they are by their own admission not open over the weekend or bank holidays so today they have now sent me an email to state that they don't have the stock and my order has been cancelled and I will receive a refund within 5 - 7 days. Absolutely disgraceful customer service, it seems that they are all jumping on the "first come first serve" excuse but, we will take your money anyways, but it feels more like "we can get more money in September". Why lead people on ?, knowing the stock levels and allocations should be a basic thing when expressly asked if there is stock?? . Now I am in the position of trying to get a pen from other suppliers which isn't going to be easy as there is very short supply, probably until the magical date of 01/09/25. Edit.... Just to add I had a follow up email just now to tell me that they are expecting more stock on MONDAY so perhaps I can re-order then .... Monday the 1st of September .... disgraceful, fool me once shame on you!! fool me twice shame on me!! ... not a chance !!!
26 de agosto de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Hello Robert,
Thank you for your message, and I’m very sorry for the frustration this has caused.
The recent surge in demand for Mounjaro, following concerns about price changes, has meant stock has been moving far quicker than anticipated. While I do not work directly with the pharmacy team that manages supply and dispatch, I always aim to provide the most accurate information available at the time of enquiry. Unfortunately, availability can change rapidly and this is outside of our control. Please rest assured that we would never knowingly mislead patients, and we take your feedback seriously.
At present, Mounjaro 15mg remains out of stock. However, new supplies are expected to arrive on Monday. Alternatively as mentioned by our clinician in your reply earlier, we can dispatch Mounjaro 12.5mg immediately and refund the difference in cost. If you would like to proceed with the 12.5mg option, we kindly ask you to provide evidence of your current prescription (such as a photo of your medication label or packaging) so that we can ensure safe and appropriate supply.
We sincerely apologise for the disruption this situation has cause, especially after your efforts to confirm availability in advance and we truly appreciate your patience and understanding while we work through this period of exceptionally high demand.
Warm regards,
The Virtual Slimming Clinic
Took my money
Took my money, no product, no support
I placed an order with The Virtual Slimming Clinic on August 17th, 2025. The order status shows “shipped”, but no tracking number was ever provided. I tried to contact them several times: the email listed on their website bounces back as invalid, and the live chat has no response.
I strongly advise anyone to avoid this company. I have now opened a dispute with my bank to try to recover my money.
17 de agosto de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Hello Alexandre, thank you for your feedback. We can confirm that your order was processed on the 17th and your Royal Mail tracking number has been emailed to you (tracking becomes active once the parcel has been dispatched). We haven’t received any email enquiries from you, and your last interaction with our clinical team two months ago was noted as a positive experience.
You have placed several orders with us over the past year, and we truly value your continued trust. Please rest assured that if an order is ever not processed, any payment made is always refunded within 5–7 working days. We’re sorry for any frustration on this occasion and hope to support you again in the future.
Appalling service from Mobeen and suspicious practices since change of ownership
Appaling service by Mobeen, I have been a long-standing customer of The Virtual Slimming Clinic, originally under their previous management. Since the company changed hands, things have gone completely downhill and am not surprised about all the reviews accusing company of being dishonest.
my recent dealings with Mobeen has been useless waste of everyone’s time when they tried to substitute an inferior product after payment.
What makes matters worse is their payment practice: they demand money upfront without even confirming whether they can supply the correct dosage or quantity. This is not only poor service but feels deeply unprofessional and potentially misleading to patients who rely on continuity of treatment.
The glossy, professional-looking website completely misrepresents the reality: slow, obstructive, trying to flog different products lying in inventory rather than ordered items.
Since the change of ownership, this company has gone downhill. I cannot recommend them anymore and am already signed up with alternative supplier.
17 de agosto de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Thank you for taking the time to share your feedback. I’m sorry to hear about your recent experience and that you feel let down after being a long-standing customer. This is certainly not the level of service we aim to provide. Please email me directly with the details of your order so that I can review this personally and do my best to assist you.
Scammers
Absolutely disgusted by this company. First order came in a week. Second order, took my money on the 21/07/25 and still haven't received my order! I messaged them and just got a flippant email saying it was still with the pharmacy. I sent another message complaing and they just copied and pasted the same reply. They have ruined everything! I started to lose weight and was so excited, thinking I will lose some weight for my holiday. I ran out of tablets about 10 days ago and the cravings are back and I've put the weight back on. Terrible company, terrible service and I honestly feel like I've been scammed. They give you the first order to lure you in and then steal your money!
21 de julio de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Thank you for your feedback and I’m very sorry to hear about your experience. I completely understand how frustrating this must feel, especially when it has impacted your progress and upcoming holiday. Please be assured that we do not take payments without either fulfilling an order or issuing a refund if there is any issue.
If you can kindly email me directly with your order details, I will personally look into this and do everything I can to resolve the matter quickly for you.
Ordered six weeks ago,took my money…
Ordered six weeks ago,took my money sent all proof was approved and still waiting to be sent.customer service said over three weeks ago it was not in stock.contacted at least 6 times
Now and they don’t reply back to messages or emails.ive got all proof on my account and im
Now £169 down and will have to got threw bank for a refund -stay away do not use them
3 de junio de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Thank you for sharing your feedback. I’m very sorry to hear about your experience and the delay with your order. This is not the service we want for our customers. Please email me directly with your order details so I can review this personally and ensure the matter is resolved, including arranging a refund if appropriate.
Ordered two pens and both times they…
Ordered two pens and both times they came warm, spoke to someone via email who told me to discard the pens as they couldn’t accept returns but also did not offer a replacement at this time which is shocking - so I made a complaint asking for a refund to which they said if I had returned the pens I would of got my money back. Put in a more formal complaint and they promised to come back to me within 20 days with a solution and have not heard from them since - just checked my account and they’ve charged me again today for another pen.
Disgusting customer service and I expect to hear from them after posting this review.
30 de mayo de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Thank you for your feedback and I’m very sorry to hear about your experience. I completely understand how frustrating this must be, especially regarding the pens and the follow-up to your complaint. Please email me directly with your order details so I can urgently review this matter, arrange a resolution, and ensure you are not charged incorrectly going forward.
My Order
My Order. I keep getting email messages about my order that I placed and paid for asking me to upload a photo which I have done several times. I am worried I am being scammed. I can’t find a phone number and I have emailed several times but I get an email back which is just copy paste! I need to speak with a live person! I have left my phone number for someone to contact me but yet to hear. Be aware!
12 de junio de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
We’re truly sorry to hear about your experience, Please accept our sincere apologies for the inconvenience caused.
We've tried to locate your order using the name on this review, but unfortunately, we haven’t been able to find it. To help us investigate this further and assist you as quickly as possible, could you please send us your order number or email us directly at info@thevirtualslimmingclinic.co.uk.
Once we receive your details, I will make sure one of our team members will personally call you on Monday to resolve this matter.
Thank you for your patience, and again, we're very sorry for the trouble you've encountered. We're here to help and committed to making this right.
I ordered a prescription on 15th they…
I ordered a prescription on 15th they took £165 and ive received nothing. Now i can see the company dissolved on the 15th terrible customer service, cant gwt a response from any social platform and they are still texting today offering money off😡
15 de abril de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
We’re really sorry to hear about your experience and sincerely apologise for the inconvenience caused.
We take this feedback seriously and want to resolve this for you as quickly as possible. Could you please confirm if you’ve sent us an email regarding the issue? If not, kindly send the details to info@thevirtualslimmingclinic.co.uk so our team can investigate and assist you promptly.
Again, we apologise for the frustration caused and appreciate your patience while we look into this.
Best regards,
The Virtual Slimming Clinic Team
Just use someone else!
I had had a very positive experience with this company until I experienced a problem. The delivery came on the wrong date, the pen was no longer cool (which meant it needed using immediately and within 30 days) and the pen only dispensed 3 doses instead of 4. They were unbelievably hard to contact. I had videos and pictures of the problem. The company kept insisting I was using the pen incorrectly. After ensuring them I could count to 4 and had successfully been using weight loss injectors for a year, they still insisted I was the problem and would not do anything to resolve it. On the basis each dose is quite expensive, I was really unimpressed and have been left feeling insulted and unheard. There are so many other online options so I would suggest you use them instead.
Edit: After seeing my review, the clinic rightfully agreed to supply me with a new pen. Unfortunately a month has passed and they fob me off constantly saying they are still "investigating" dispatch. Seems even when they try and resolve issues, they cannot keep their word.
24 de abril de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Thank you for your feedback, and we're very sorry to hear about your experience.
As we are already in communication with you via email, please rest assured that your case is being taken seriously. Since this issue relates to a potentially faulty pen, our pharmacy team is currently reviewing it and escalating the matter to the manufacturer for further assessment, as per the required process.
We will continue to keep you updated on the progress via email and aim to resolve this as soon as possible.
Thank you again for your patience and understanding.
Best regards,
The Virtual Slimming Clinic Team
The online ordering process was…Fantastic
The online ordering process was seamless. The website is very easy to navigate and very straightforward. When I thought I had a delay, I used the help link and the associate that got in touch was extremely helpful. He resolved the matter quickly and delivery was overnight.
24 de marzo de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Thank you so much for your lovely review! We're really glad to hear the ordering process was smooth and that our support team could assist you quickly. We're always here to help and look forward to serving you again!
I have placed an order and do not…
I have placed an order and do not respond to emails and have disappeared with my money. What is going on and are still in business or just scramming people out of there hard earned money.
4 de marzo de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
We sincerely apologise for the experience you've had. Please rest assured that we are absolutely not a scam, and we take customer satisfaction very seriously.
Could you kindly provide us with your order ID so we can look into this for you as a priority? Please email your order number to info@thevirtualslimmingclinic.co.uk, and we will investigate this immediately. If you prefer a full refund, we will process your request as soon as possible.
We truly appreciate your patience and look forward to resolving this for you.
Best regards,
Patient Support
They have disappeared with my money!
I have been trying the chat and the email is bouncing back. They have taken my credit card number and still do not complete the transaction or answer when the treatment will be sent! Absurd!!!
22 de febrero de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Hi Leticia,
We’re very sorry for the issues you’ve experienced with our chat and email.
Our Clinical Nurse Advisor did send an email regarding your order, and I've copied the email below for your reference. Please check your spam or junk mail folders, and if you still can’t locate the email, kindly contact us at info@thevirtualslimmingclinic.co.uk so we can sort this out as soon as possible.
-----
Hi,
I'm just emailing you as I'm concerned regarding your order. It has been noted an IT issue must have happened as we have received your payment but no order. It's for a large amount I just wanted to ensure nothing was missed. Can you please confirm what you wanted to order drug and quantities and I can process it manually for you.
Thanks
Louise Joyce
Clinical Nurse Advisor
------
Best regards,
Patient Support
Order 303119
Order 303119: What the hell is going on??? I made an order on the 7th and usually on the following day which would have been Monday they would complete the consultation and send the order. I got had no emails!! I HAVE ALREADY COMPLETED MY ORDER AND PAID yet heard nothing for over a week.
I have paid £175 and I’m still waiting which is unusual for this company as I have used many times before and know other who have too but it seems lots of negative reviews have been happening recently.
I’ve sent plenty of emails and no one has responded the chat function of the website doesn’t work
Either post my item or REFUND me ASAP
7 de febrero de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
We sincerely apologise for the delay and any frustration this has caused. We completely understand your concerns and want to assure you that we are working to resolve this as quickly as possible.
We sent an email on February 7th at 6:05 PM regarding your consultation and are currently awaiting your reply. Could you please check your spam or junk folder in case it was filtered there? In the meantime, we will attempt to call you to discuss your consultation and ensure everything is processed smoothly.
Thank you for your patience, and we truly appreciate your continued support. Please rest assured that we are prioritising your order.
Best regards,
Patient Support
Previously used this company but unreliable since changed management
Previously used this company without issue. However the online ordering system is not working. I have tried multiple times to submit orders over a few weeks. and I now note several negative reviews here related to unfilled orders, which seem to be related to a change of ownership.
Seems like the new owners are unable to process /fulfil orders (or may be scamming old customers?)
28 de enero de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Thank you for sharing your concerns. We want to assure you that we are definitely not a scam. In December, we went through a management change and are still in a transition period, which has unfortunately come with some technical challenges. We completely understand how frustrating this must be, and we sincerely apologise for any inconvenience you've experienced.
Our team is actively working to improve our technology and processes to ensure a smoother experience for both existing and new patients. We remain fully committed to fulfilling orders and providing the best service possible.
We truly appreciate your patience and understanding during this time. If you’re still having trouble placing an order, please reach out to us directly, we would love the opportunity to assist you.
Best regards,
Patient Support
Not professional, avoid
This company were keen to take £400 of my money in Dec 24 & I have not received anything. Emails have not been answered or they come back undeliverable. Using their online form on their website has provided no response either. I am reporting them to GPhC to investigate potential fraud & maybe I should also refer to CQC. Avoid, avoid, avoid - they are not professional
There is an article in The Independent 20 Dec 2024, where this company is named & shamed as having poor practices by inspectors from CQC. I cannot post a link to the article here.
You would think this company would be trying hard to improve standards - not from my experience.
In response to your apology. I have already emailed you lots of times, phoned & used your online forms.
You, yes that means YOU/YOUR Co need to look through these & contact me. Why do I need to send again to have them ignored? I have reported you to GPhC & CQC with my concerns of fraud &/or incompetence. I suggest you refund my £410 asap
4 de diciembre de 2024
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Thank you for sharing your concerns and experience. I deeply apologise for the stress and frustration caused by the situation. I completely understand how disappointing this must be, and I assure you that your feedback is being taken very seriously.
In December, our company underwent a significant management change, and unfortunately, at the same time, we faced unexpected technical issues. These issues impacted our ability to manage orders and respond to customer inquiries in a timely manner. We sincerely regret that this has affected your experience with us.
We are now operating under new management and are working diligently to address these problems and rebuild trust with our customers. Resolving issues like yours is a top priority for us, and we want to ensure no one is left feeling neglected.
Please email us at info@thevirtualslimmingclinic.co.uk with your order details or the email address used during registration. We will thoroughly investigate your order and ensure that any money taken for unprocessed orders is refunded immediately.
Once again, we deeply apologise for the inconvenience and stress this has caused. We truly value your patience and understanding as we work to improve our services and restore confidence in our operations. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction as quickly as possible.
Regards,
Patient Support
Order 301816
Order 301816: What the hell is going on??? I made an order on the 25th and usually on the following day which would have been Monday they would complete the consultation and send the order. I got an email to state the consultation has been complete and to complete my order. I. HAVE ALREADY COMPLETED MY ORDER. How wan you ask me to complete my order after a successful consultation makes no sense. You wouldn’t do a consultation until someone has made an order??
Nothing has happened since.
I have paid £168.50 and I’m still waiting which is unusual for this company. I’ve sent plenty of emails and no one has responded.
Either post my item or REFUND me ASAP
27 de enero de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Thank you for your feedback and for bringing this to our attention. We sincerely apologise for any confusion caused by our automated email updates and for any frustration this has caused you.
To clarify, we received your order over the weekend and began processing it today (Monday). Once the order is reviewed and approved by our prescribers, it will be promptly sent to the pharmacy for delivery. You will receive tracking details as soon as the item is dispatched. The review process typically takes 1–2 days, which is within our usual timelines.
We understand how the email updates may have seemed contradictory, and we truly apologise for any misunderstanding this may have caused. We are committed to ensuring your order is handled efficiently. If our service has not met your expectations and you would prefer a refund, please let us know, and we will process it immediately.
Thank you for your patience and understanding.
Kind regards,
Support Team
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