Excellent service from this company. I was missing a pack of needles in my delivery (or perhaps I mistakenly threw them away) but upon emailing the company I was quickly advised that a new supply wo... Ver más
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Have now had 2 faulty pens, where I cannot administer the last dose, I have offered to send the pens back, but they insisted in a video, then said no it’s not faulty it’s designed to leave excess med... Ver más
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I have always had great service from this clinic and Punam always goes the extra mile. Response is fast, friendly and very professional. I have felt well supported and feel a sense of safety and genui... Ver más
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I have been using this company for some time now and have had nothing but great experiences. Really great customer service and ordering is straight forward with swift delivery via Royal Mail with disc... Ver más
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4,3
Excelente
65 opiniones
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Looks like they are leaving the business...
Hmm... my complaint is exactly the same as the one in the previous review – the only difference is that my order was on December 20th. The same thing happened to me... they took my money, no medication, no tracking info, no response to my emails... they disappeared. After I read the previous complaint, I decided to Google "The Virtual Slimming Clinic Scam" and noticed they’ve been involved in several scandals, which only came to light this December. I suspect they may be abandoning the business, but before doing so... they’re taking customers' money. It's a shame because I had bought from them many times before and never had any issues. So, stay alert... it looks like I’ll have to buy my medication from another site and request a refund, or even take legal action to get my money back.
3 de enero de 2025
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
Thank you for taking the time to share your experience. I want to sincerely apologise for the frustration and inconvenience you’ve encountered.
We understand how disappointing this situation has been, especially given your trust in us from your previous positive experiences. I’d like to assure you that in December, there was a significant management and operations change within our organisation, which regrettably caused disruptions to our usual service levels.
We are fully committed to restoring the standards you have come to expect from us. Our team is working tirelessly to address past issues and ensure every customer receives the care and support they deserve moving forward.
If you could kindly provide your order details, I will personally ensure that your case is resolved as a priority. Please email us so we can assist you further.
Once again, I deeply regret the inconvenience this has caused and truly appreciate your patience as we work to rebuild your trust in us.
Kind regards,
Patient Support Team
Do NOT use this clinic
Do NOT use this clinic. Very sadly I am writing this review. I ordered from them on the 4th Dec - money was taken from my account (£168.50) and a confirmation email and order number sent. 14 days later and the item never arrived.No record of it being sent. No tracking. Nobody answered any of my emails. Shocking customer service. There is no number to call or anyone to talk to. AVOID!!!!
16 de diciembre de 2024
Opinión espontánea
Respuesta de Thevirtualslimmingclinic
We sincerely apologise for the negative experience you’ve had with our clinic. Your frustration is completely understandable, and we deeply regret the inconvenience caused.
In December, our company faced significant challenges due to a management change combined with unexpected technical issues. Unfortunately, this impacted order processing and customer communication, and we take full responsibility for the shortcomings during that period.
We want to make things right for you. Please email us at info@thevirtualslimmingclinic.co.uk with your order details or the email address you registered with. We will promptly investigate the issue, and if your order wasn’t processed or delivered, we will ensure a full refund of £168.50 immediately.
We understand the stress this situation has caused, and we are committed to addressing all concerns and improving our operations under the new management. Your feedback is invaluable as we work to rebuild trust with our customers. Thank you for bringing this to our attention, and we deeply apologise for the inconvenience caused.
Thank you.
Patient Support
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