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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Have just had our first clean with Tidal and we are very pleased with the service! David and Kat did a lovely job, very quick but thorough and super efficient and friendly. Also really appreciate the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jeremy is fantastic. Reliable friendly guy who does an excellent job every time. No complaints with the quality of work. Always punctual and reliable. He takes pride in his work and it shows. Would re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Kevin is efficient, lets me know by text 24 hours beforehand. My windows always look sparkling clean, after he’s cleaned them. Kevin noticed that my gutters need cleaning too, so when he visits next... Ver más

Valorada con 5 estrellas sobre 5

I really struggled to find a reliable window cleaner after moving into my new house, until I came across TIDAL. Best window cleaners I’ve ever had, windows are always left sparkling clean. Also clean... Ver más

Información sobre la empresa

  1. Servicio de limpieza de ventanas

Escrito por la empresa

A window cleaning franchise network throughout the UK


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

363 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 41% de las opiniones negativas

Suele responder en menos de 2 semanas

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4,6

Todas las opiniones

(363)

205 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I have Tidal windows clean my windows…

I have Tidal windows clean my windows and conservatry windows every four weeks. The person that dose it is very pleasant and the windows look great when he's finished. I recommend Tidal to any one and the price is very reasonable.

15 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good clean

Jared ( the guy that cleans my windows) is very polite and respectful, and dose an excerlent job ,

6 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent all round service.

I really struggled to find a reliable window cleaner after moving into my new house, until I came across TIDAL. Best window cleaners I’ve ever had, windows are always left sparkling clean. Also clean my frames and doors. Price is also very reasonable. They send a text message the day before so I always know when they are coming, which gives me chance to unlock the back gate. Communication is excellent, so I would highly recommend TIDAL all day long.

12 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cannot be more pleased with this …

Cannot be more pleased with this company my window cleaner Steve is brilliant i know when he's coming does great job polite and always has time to ask how you are i find this important as i live alone very happy

14 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Conned into a min 3 clean contract without warning

Tidal approached my 3 storey home canvassing for business. Offered me a one off clean, set up an account on my doorstep to pay by card. No terms and conditions presented. Told me I could cancel any time. He did the clean, advised he'd cleaned the window vents. Checked each room, water had been sprayed through the open vents leaving black dirty water on my roman blinds, paintwork and over documents which were on the windowsill. Windows on top floor weren't clean. How could they be when no force can be applied to a hose with a brush on the end squirting water? Poor service, horrible experience. Not recommended

26 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have asked this company 10 times to…

I have asked this company 10 times to not put the hose on my property (grass:drive)as they are cleaning next door and not my windows. All requests have bean ignored:back chat and immaturely laughed at by this cowboy outfit.

There is no need to go on my property with hose as there is a driveway:dedicated path to front and back of the customers property,

No respect/ consideration for anyone, be aware before getting this unprofessional company to clean your windows !!

12 de noviembre de 2025
Opinión espontánea
Logotipo de Tidal Services

Respuesta de Tidal Services

Hi David

We’re sorry to hear about your experience and appreciate you taking the time to let us know. This is not the level of service we expect from anyone representing Tidal. Our cleaners are reminded to respect neighbouring properties and to keep hoses and equipment clear of driveways and lawns where possible.

Please email us at contact@tidalcleaningservices.co.uk
with your address so we can identify the cleaner involved and make sure this does not happen again. Your feedback helps us maintain high standards, and we will address this directly with the team.

Kind regards,
The Tidal Services Team

Valorada con 1 estrellas sobre 5

Massively let down by customer service. Avoid.

Actual window cleaner was amazing and couldn’t fault him. However I received a link to a payment page asking me to input my card details. Following a recent fraud on my card I could not pay in this way so requested bank transfer details. Eventually given after a week of arguing with customer service and requested to cancel my account as too much trouble if I’m honest. They requested I give them another chance so did so. Paid by bank transfer then received repeated messages claiming I hadn’t paid. Showed proof I had and again requested my account cancelled. Was told by customer service it’s a 3 clean minimum and I cannot cancel. I disputed this as not something ever mentioned or agreed to. She apologised and again asked for another chance which I denied. They accessed my property yesterday and cleaned despite my cancelling and invoiced me today. Still citing the 3 clean minimum I did not consent to or was ever aware of. The customer service from Alana is letting the entire business down from my experience and I do not recommend at all. Currently seeking advice from trading standards with regards an invoice for a service I did not want.

28 de octubre de 2025
Opinión espontánea
Logotipo de Tidal Services

Respuesta de Tidal Services

Hi Leanne,

Thank you for sharing your feedback and we’re sorry to hear about your experience. We’re pleased to hear that you were happy with your window cleaner, but disappointed that our customer support fell short of expectations.

We never want any customer to feel frustrated or unheard. Our team is reviewing this with Alana and the support department to ensure clearer communication around payment options and cancellation terms. While our system automatically schedules recurring cleans, customers can opt out at any time once notified, and we’ll make sure this process is better explained going forward.

Please email contact@tidalcleaningservices.co.uk
with your booking details so we can review your account directly and make sure this is fully resolved.

Kind regards,
The Tidal Services Team

Valorada con 1 estrellas sobre 5

Great use of Apps and Technology but…

Great use of Apps and Technology but customer service poorly lacking. Never used this company before but decided to use them based on Trustpilot reviews. Original appointment was cancelled due to the Window Cleaner having his van stollen. Was then re-arranged, last minute, on three separate occasions. When I messaged the Tidal team at 3 p.m. on the rearranged date, they simply cancelled the appointment with no explanation. I'm sure they're better than this but I won't be contacting them again. Oh, its now 2-months since we originally contacted them and I can't see out of our windows - thanks Tidal!!

22 de julio de 2025
Opinión espontánea
Logotipo de Tidal Services

Respuesta de Tidal Services

Hi Andrew,

Thank you for taking the time to share your experience. We’re sorry for the repeated rescheduling and the poor communication you experienced. While unexpected issues like vehicle theft can occasionally cause delays, we recognise that the follow-up and handling of your booking were not up to our usual standard.

We’re currently reviewing how cancellations and reschedules are communicated so customers aren’t left waiting without clear updates. Please email contact@tidalcleaningservices.co.uk
with your booking details so we can look into this and make it right.

We really appreciate your feedback as it helps us improve our service.

Kind regards,
The Tidal Services Team

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