Timberland Opiniones 

Don't bother, apparently got lost with yodel. Had my money for 2wks . Customer service was terrible as I had to keep phoning them to find out where they was. Just avoid

Unfortunately, I can’t rate any lower than one star. Lost my parcel, then they ummed-and-ahhhed for a week, sent me a tracking link (which was for the lost parcel), I had to chase five times, and still no resolution 🤦‍♂️

Never again.

Extremely disappointed with Timberland UK’s customer service and quality. I own a pair of Premium 6-Inch boots received as a Christmas gift. They have had very minimal wear — no more than once a week for around two months, always in dry conditions, and stored carefully in a cool, dry place. They still look almost new except for the padded collar, which has started peeling and flaking badly.

This kind of deterioration is completely unacceptable on boots sold as durable and premium quality.

I contacted Timberland UK and gave a full explanation. They initially replied and asked for photos, which I provided promptly. Since then, the communication has completely stopped. I’ve followed up multiple times with no response at all. That level of customer support is simply not good enough from a brand of this reputation.

Even if they couldn’t repair or replace the boots, a basic acknowledgement would have been expected. Instead, I’m left with defective boots and zero guidance or help.

Based on this experience, I would not recommend Timberland UK and would not purchase from them again.

Ordered a pair of boots from Timberland on Black Friday. They used Yodel to deliver no boots delivered on the date they said they delivered. Lots of promises by Yodel and two other promises of delivery days been and gone with no sign of the boots. Timberland is an absolute disaster to get in contact with. Emails using their app are not returned. They expect me to to deal with Yodel directly and even asked me to order at the full price. Their contract is with Yodel and my contract is with Timberland and I would expect a company to honour the order and be able to communicate with it's customers in a timely manner. I know it's a busy time and mistakes happen but no effort at all from Timberl and to sort it out and make it right. I buy lots of goods online and never experienced such a shambles.

I brought a pair of boots for £188 to receive a man’s hat. This has already annoyed me especially when the boots are no longer in stock. Customer service was understanding however I was needed to return the item before a refund could be issued after Timberland made the poor mistake. I agreed to this and returned the item which was an inconvenience to me.

I received an email on Saturday 29/11 advising the item had been received and once checked by the returns team I will be notified of my return. 4 working days has passed and nothing to say my refund has been processed!! Given the situation you’d think this would be prioritised as £188 is not a small amount. Called Timberland only to be told the item was received on Tuesday 😳.. This was incorrect as the email received was sent on Saturday!! I was then told it will take 2-7 days for a refund to be processed however is this from date when I received notification that the refund has been processed..

I am so angry at the situation and wished I had not purchased anything from Timberland. I have no further trust or confidence in their service and will no longer be looking to purchase anything from them again.

Timberland has no regards for its customers in respect of recognising their mistake and treating such matters as a priority to resolve escalation. They have made me highly anxious and I’m now starting to feel like they don’t want to return my money!!

I would advise others to be aware and to be very skeptic when purchasing higher costed items…

I ordered boots that were sent through Yodel. I never received the boots, they didnt knock on my door. They reckon they delivered to a neighbour, who wasnt home. I was in so I knocked within 2 mins of receiving a text to say they were delivered. Phoned yodel straight away who told me to contact Timberland. I then got an email one day later, sating they had investigated and wasn't giving me a refund. They didnt investigate. Didnt ask my neighbour and accused me of lying. Never again!!!

Deeply unimpressed by Timberland's customer service. If you bought two items, and both developed the same fault, you know there is an unlying issue.

After 2 years with some Timberland waterproof boots, they both leaked, literally from walking thru wet grass.

I contacted Timberland UK through Email, Livechat and Phone. Neither were interested. All only in their warranty period. No one saying to send them back in some pre-paid box to examine. None offering anything significant.

All say, in short, they won't help. Too bad. Throw them in landfill and spend a further £120 with them.

No. These will be handed back to a store at some point in the future. And I will no longer be a customer of Timberland. I've long supported them, to the point of "I've got my Timbers on today".

No more. They've let me down just when I really needed them. I shoudl have never put my trust them.

It shows how bad their support is, when this Timberand uK reviews page is "unclaimed" as well.

I hope they see this. And other take heed - their quality is NOT like it was. literally 2.5 years of non-extreme use. Just in snow, or wet grass, kept clean with sponge and water. And they leak.

Be warned.

Really disappointed in my last pair of timberland boots, waterproof coating all cracked after a couple months , had to glue the sole myself too !
Customer service has been pretty useless as well.

Nice boots and stuff, but the service people are good but the delivery company they are working with is just awful

Most recent pair of boots from Timberland have very poor grip in wet weather. I've slipped a few times on surfaces like railway concourses and office lobbies. I won't be buying another pair.

Extremely disappointed!
Never shop again.
I ordered a pair of boots for my kid. I paid for the delivery cost! And actually never received them. The photo from carrier company clearly shows the box was left outside not handed to me not delivered a safe place Timberland does not accept any liability. Despite sharing all this evidence and consumer rights, they refuse to issue refunds. For brand like Timberland I expected better responsibility! No shoes and no support! Seriously. I demand to see how they support their claim of safe place and they do not respond to my mail. Never shop again! Never!

Worst service ever please don’t use a item never turned up can’t get a refund can’t talk to any body the return policy is pointless if you have nothing to return never buy anytyfrom this people

Very poor customer service and almost feel like fraud. I ordered an item and paid for shipping because I wanted early, it never arrived and I can't track the order using the tracking information they provided. When I called customer service to enquire why I can't track my order and also have not received my order, they were asking for all sorts of information such as order number, full name, address, phone #, email address etc. That sounds like fraud to me, why should I be giving you all these information? The order # should suffice to just check the status of my order. All the other info should be required if I was making some sort of changes to the order. Asking all those information sounds like it's fraud, because how am I sure they are not taking the information to defraud me, especially after providing my full name, email, phone #, order # and now you want to get my full address. They might as well ask for my social insurance # to complete a transaction. This is why Amazon is better and all this big brands are closing stores left right and center. Because they have failed to evolve with time.
Never ever will I order anything from this site again. Service delivery very very poor, I hope they go bankrupt and Amazon takes over their business.

I am having a horrible experience with Timberland customer services, I bought a product but unfortunately I paid twice as the timberland web failed, customer services told me order again to have the shoes and my money would be refunded immediately! Liars ! Has been two months and I haven’t received my money back. I have sent several e mails and chats and still no having my money! Please don’t buy online! What a nightmare!

I have been buying Timberland boots for 30 years. Most recent pair bought at the Oxford street store split between the sole and the leather. It was a clear fault. Took them into my local Timberland in Australia, they agreed it was a fault but said I would have to contact Timberland UK. I made contact, attached the receipt from 2 years earlier and photos. The response was whilst it was a fault and disappointing, I was outside the warranty by 6 weeks, so bad luck. Offered a 10% discount on a replacement pair. What a joke - Timberland brag on their website how long their boots last and how they're built for durability. They talk the talk but don't walk the walk - I guess their boots have split too!!!

Timberland used to be synonymous with high quality products & service, but that seems to have changed for the worse.
Shoes wore out at the heal after a few months sporadic use making them the most uncomfortable shoes I have the misfortune to own. Customer support lacked ownership as I was passed from pillar to post and no-one ever phoned me back. After weeks of chasing I was advised that the shoes would not be replaced under warranty & the problem is mine. Needless to say I will not be purchasing goods from Timberland ever again!

They take payment before delivery, but take a long time to refund, now I am told it can be more than two weeks for the refund to be done.

I will not be making any more purchases from Timberland on-line.

after wearing it 30-35 times it has been thorn
just disapponted

Disappointed with Both Yodel and Timberland

I ordered a pair of Timberland boots on 12/09/2025, and they were supposed to be delivered by Yodel via InPost. It's now 25/09/2025, and I still haven’t received anything.

I’m extremely disappointed with Yodel – the tracking information hasn’t updated in days, there’s been zero communication, and no clear way to get help. It feels like my parcel has just vanished, and no one is taking responsibility.

But I’m also very disappointed with Timberland. I expected better from a brand like this. They chose to ship with Yodel – a company known for unreliable service – and haven’t stepped in to help resolve the issue. I’ve contacted customer service, and so far, nothing has been done to fix this.

I paid for these boots nearly two weeks ago, and I have nothing to show for it. Both companies have let me down, and I’ll be thinking twice before ordering again

My order NEVER arrived! I'm so disappointed with this company. My first time to order from them as I wanted that Summer sliders/sandals, No, it didn't arrive!
Thankfully I got my full refund. I bought it on 20th August, then September came, still nothing and the tracker kept saying it is arriving on the day I tracked it. It was so bad as I kept tracking and waiting I will not buy from Timberland again.