Timberland Opiniones 

Bought a pair of shoes online, what should have been a routine delivery, has turned into a real pain to deal with since the courier company lost the item, and they won't locate it now.

Speaking with Timberland, they also won't give me a refund for the item to go and buy it from somewhere else and won't help me to find it either.

A very poor experience and wouldn't buy from here again.

Not as bad as they seem there refunds are pretty quick if you choose to opt out but there delivery do take a while

Just very confusing.item eg shows £60 add to basket & it jumps to £90. Non of the retailers do that. They need to sort this out.

one of the worst company i regret to buy from it they send me an empty damaged box and are refusing to refund me and telling me that i can raise a dispute to my payment provider which means that timberland does genuine fraud with customers

Timberland brand has become a joke. They used to make great quality shoes, now they are sending shoes with horrible quality. Some of their shoes are going through the QC and you can find a card inside saying "checked by 2" etc. Some of them are send out with clear manufacturer faults - glue leaking out, stiches sticking out, stiches with glue on top of them... did I mentioned a sharp parts inside shoes that will make you bleed ? Oww and try to talk to Timberland. The only solution they have for you is to BUY MORE AND HOPE FOR THE BEST. Did I mentioned that their refunds takes weeks/months ? They will take 2 weeks to return their own shoes, then 2 weeks ! to inspect them then ANOTHER FEW WEEKS TO SEND REFUND !!!!!! Stay away from those scam artists, this is NOT the same Timberland as it used to be.

I purchased Timberland Bradstreet shoes. The shoes cut the back of my feet to pieces. Timberland claimed that I purchased the wrong size of shoe. However, I have purchased a number of same shoes from Timberland. Despite what Timberland claims, there is a manufacturing/design defect. The collar material sticks out below the stitching. So, it is off to court I go.

Went to lakeside branch bought a pair of trainers in size 6 because they did not have my size 5.5. Checked online and found my size so I ordered it. When I received my order I was absolutely shocked at the quality. I still kept my lakeside pair and when I compared them both, the material of the online one is completely different and looked so so poor I couldn’t believe a big brand company could sell it in that state. I took photos to show customer service, how can two of the same pair of trainers one bought in store and another online be so different. I am returning with hope there is no problem with refund like others are having. Wanted to order again to try my luck and see if I receive a good pair but absolutely have lost trust shopping online with them.

Update: refund was pretty quick, timberland received my return on Friday and refund was given on Wednesday evening.

Seems like a common occurrence with Timberland and Yodel! Claiming they have delivered my order when they haven’t. Email states must be handled to a customer and photo taken in open doorway… this didn’t happen, tracking states “handed to customer” this didn’t happen. And Timberland refuse to help, Timberland now in breach of contract under the consumer rights act 2015, clearly not for the first time. Terrible customer service, a let down and disappointment. Won’t be ordering again, had I seen they use yodel would not of used at all!

A pair of boots went missing during transit with a well known courier. Timberland “customer services” said they’d look into it. Never heard from them. Asked them to send replacements as they were meant to be a Christmas gift - “don’t send replacements”. Asked them to waive the expedited shipping fee so that I could order a replacement pair - wouldn’t do that either. Chased them up multiple times to be told it was “being investigated”.
Asked for their formal complaints procedure - allegedly they don’t have one. Asked for a manager’s email address - they don’t have any !!!!
Suddenly received an email saying they had refunded on Dec 24th. No refund message from credit card by Jan 6th so chased them up again. Only now have they applied the refund, Jan 7th. Shocking lack of service, no apology just fobbed off constantly. Must do better !!!

Still waiting for a refund of boots returned almost 2 weeks ago and confirmed as received by Timberland for a whole week. If id known it would be this much hassle to return and get a refund, i wouldn’t have ordered them. No other company takes this long.

Ignored my emails and replies, questions unanswered, sending me info about boots that don't exist. shambles.

I placed an order for a pair of sneakers and the order was blocked by Yodel because Timberland gave the wrong address. I had to call Yodel to find out. I barely managed to call Timberland customer service and they told me I had to wait for my money back. Since I paid Timberland for sneakers that I never received I will contact my bank to get my money back. I do not recommend Timberland, they are not serious!!!

I ordered a pair of boots from Timberland which were never delivered. The company has been unable to confirm where the parcel was left, and I did not authorise any safe place. Despite this, my refund request was refused, the case was closed, and I was advised to contact my bank instead. The customer service reps are not open to discuss my case any further.

Based on other reviews, this does not appear to be an isolated issue but reflects how non‑delivery cases are handled more generally. In my view, this approach is inconsistent with UK consumer law, which places responsibility on the retailer until goods are delivered. Very disappointing customer service and resolution.

Absolutely disgusted by Timberland. The website is shockingly bad and searching on Google shopping shows availability only to find the links all lead back to the official website all with out of stock messages. 17 different Google shopping site links saying my products is available but not. Google shopping advertised over 17 different sellers only for all to be backlinks to Timberland. Disgusted !

They use Yodel. Courier lied about trying to deliver the package and then it was out for delivery for 6 days before they admitted it was lost. Constant chat and email with Timberland who said that they would replace before a supervisor finally confirmed that only a refund was possible. It's taken 30 days to get to this stage. Avoid like the plague.

It seems the boots can't handle much usage. Mine have split at the join and let water through. At the price, the quality should be better then this.
These haven't been used much at all.

Made an order of £875, order split into 3 different packages, 2 packages (£800 worth) left outside my house by yodel and stolen. Boxes found ripped open near my home with the items missing. Yodel said speak to the seller, I’ve emailed timberland many times but they just don’t wanna know and just said do a charge back with my bank. So looks like I’m going down that route. Very disappointing as these items were Christmas gifts and I have £800 tied up on my card so I can’t purchase replacements! Very poor customer service from a world wide brand!

The courier lost my goods, not for the first time, they were bought in a sale. After complaining the company will honour the original purchase by... me reordering, then i have to show ive bought the item and then get a refund. What a faff!

I ordered a pair of boots to wear with my outfit for a Christmas Lunch. Placed the order on Dec 5th, thinking it was well in advance. Little did I know.. 😅
Firstly, Yodel kept changing the date of the delivery and when I had a few days left before the occasion, I stared calling them and asking to pick it up myself. But they refused without giving any reason. Their app stated that my parcel was at their depot for at least a week, just sat there. I also got in touch with Timberland and asked them to influence the delivery service, they promised that they would, but nothing was done. I went to my Christmas Lunch today, wearing my old shoes and the parcel arrived at my doorstep a few hours later.
And that’s not all, they sent me the wrong shoes. They look like the ones I ordered but they are slightly different in colour and material. I’m honestly not sure what to do, as I’m scared that if I send them back, Yodel will lose them and I won’t get my money back… used to love buying Timberlands but this was my last purchase with this company.
Judging by other reviews, I got lucky receiving at least something..
Disgraceful customer service.

If I could give 0 i would.
I would recommend never to purchase online from this company.
29th November received email saying once my return which had been received was processed i would receive my refund. Still waiting for refund on 15th December, spoke to customer service who said they will instruct refund and it will take a further 10 days for the money to go into my bank.
Never again will I purchase from this company.
Goods were also below standard the reason for return.