My product took 24 days to arrive, but I will say that if you look at their shipping guidelines and dates, they are upfront about their lead times. If the site were transparent on the front page, all... Ver más
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Consulta las opiniones de los clientes
I sent an email to customer service inquiring about the status of my order, since I either didn't receive or accidentally deleted my confirmation email and didn't have a tracking link. Within two... Ver más
Just want to give a shoutout to Annie (Customer Service Rep). Annie alerted me to an error I made with my shipping address, and she promptly helped fix things. It's nice to get professional, friendly... Ver más
Tokyover has a very "western" website that at the same time claims to be Japanese. They are neither. They are a duplicitous Chinese company that makes absolute garbage. Despite having a California add... Ver más
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recommended!
Purchased several sets, and the Black Cat With Wine Glass is still one of my favorites.
Can't wait!
I placed two orders. The first one was for my girlfriend, and she received it and loves it! I'm still waiting for my smocked cat delivery and I'm really excited.
Love the pjs that arrived today
Love the pjs that arrived today !
Size accurate , material soft and silk like
Very happy !
I love the clothing
I love the clothing. I wore my smoking black cat outfit to the four seasons in Maui and dressed it up with heels and so forth and received literally 10 different compliments. It makes me smile
Quality is DIRE!
Quality is DIRE!! You are being ripped off. Do not use.
Terrible customer service
I ordered a pajama set as a gift for my sister. They delivered it to the wrong house, sent me a photo of the package being dropped off at the wrong house, and still refused to give me a refund. Worst costumer service experience I've had in an extremely long time.
DO NOT BUY FROM TOKYOVER
Tokyover has a very "western" website that at the same time claims to be Japanese. They are neither. They are a duplicitous Chinese company that makes absolute garbage. Despite having a California address on their website returns have to be made to China!!! And that is not on their website. DO NOT BUY FROM THIS COMPANY! Save yourself a waste of money and lots of grief.
Refusal of return shipment and lack of customer support…
I received a targeted ad for this company and it seemed legit. I ordered three sets of pajamas for a fun NYC trip in February with friends for a total of around $180; each set being nearly $60. I got them as gifts so I was willing to spend a little extra. They were all themed so it seemed like a super fun treat.
On the website, they all look like they’re amazing quality images. Flash forward to receiving the product and all of them are terrible. The quality of the material is fine. I wouldn’t say it was almost $60 per pajama set great but fine. However, there was some poor stitching and it was obvious they weren’t going to hold up very long. The biggest issue though? The images printed onto the sets are TERRIBLE. They’re all incredibly pixelated; blown way over their intended use and VERY heavy use of AI with many of them. The set I got for myself had street signs that weren’t even real words. Just a jumbled mess. Turns out that most of their images are also stolen art from artists, as well.
I’ve been trying to return them now for almost two months. I was offered a 14% refund and to keep the sets or otherwise pay the shipping rate to return them back to the company. I declined immediately and asked for the correct address. I was never provided with that information nor responded to after decking that horrid offer. I then opened a case in my PayPal account to receive my refund providing proof of shipping. They’ve now been sitting in a warehouse in China for nearly two months where the company refuses to accept the order and shipping. I paid an additional $50 to ship them back but I figured if I was still going to get two-thirds of my money back, it seemed worth it. I’ve now invested over $200 into the sets with no refund and now also no product.
Please look closely at their return policy and know that despite what their website says, these are not ethically made or sourced products. Their customer support leaves much to be desired.
Long wait times and really bad quality…
Long wait times and really bad quality clothes. Stitching it terrible and the materials used are a stretchy polyester. Don't bother wasting your money here.
Love Love Love my Tokyover sets!!
Love Love Love my Tokyover sets!!! They fit perfectly and look fantastic on… Will be purchasing more
The hoodie quality is shockingly bad
The hoodie quality is shockingly bad! Like extremely shockingly bad. They look so good online ans when you get them they are so awful. Please don’t waste your time or money on this
Love my pajamas and always get…
Love my pajamas and always get compliments on them
Update to my previous review
Update to my previous review; After trying to contact the company 5 times, I finally received an email from them. They told me I could only return the item with 30 days of delivery. Well that date has long past given their lack of response. They have no way of returning items without contacting them and they do not respond. This really is a poor company that I will never do business with again. Lesson learned.
I wish I had read these reviews before…
I wish I had read these reviews before ordering. I too never received my package. They do not send confirmation of it being shipped or any updates. There is a tracking number which says it’s been delivered to “mail room” whatever that is. It’s not the local post office. Tokyover do not reply to emails or DMs and the courier does not have a contact page or information.
This is most certainly a scam.
Cat drinking wine hat
The hat with the cat on it arrived after 3wks. Very disappointing quality. Would not wear and it won't last long. Very cheaply made.
The quality of the product is great and and silky soft
The quality of the product is great and came in a reasonable timeframe considering I think they ship for Japan I believe.
Took a month to get the order and was very poor quality
Took a month to get the order. After two weeks I asked for a refund but they wouldn’t consider. When the package arrived it was VERY poorly constructed and felt really cheap. Straight to the thrift store. Don’t be fooled with the good marketing this is the worst kind of trash you can buy.
repeat and happy customer
This marks my 4th purchase from this site, and all four orders have been positive across the board. The products are always good quality with fantastic designs. Delivery is a touch slow, but if you account for that lead time upfront and order earlier, it's not an issue at all. I'll definitely keep coming back!
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