Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

My product took 24 days to arrive, but I will say that if you look at their shipping guidelines and dates, they are upfront about their lead times. If the site were transparent on the front page, all... Ver más

Valorada con 5 estrellas sobre 5

I sent an email to customer service inquiring about the status of my order, since I either didn't receive or accidentally deleted my confirmation email and didn't have a tracking link. Within two... Ver más

Valorada con 5 estrellas sobre 5

Just want to give a shoutout to Annie (Customer Service Rep). Annie alerted me to an error I made with my shipping address, and she promptly helped fix things. It's nice to get professional, friendly... Ver más

Valorada con 1 estrellas sobre 5

Tokyover has a very "western" website that at the same time claims to be Japanese. They are neither. They are a duplicitous Chinese company that makes absolute garbage. Despite having a California add... Ver más


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

59 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 7% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Can't wait!

I placed two orders. The first one was for my girlfriend, and she received it and loves it! I'm still waiting for my smocked cat delivery and I'm really excited.

6 de abril de 2026
Valorada con 5 estrellas sobre 5

I love the clothing

I love the clothing. I wore my smoking black cat outfit to the four seasons in Maui and dressed it up with heels and so forth and received literally 10 different compliments. It makes me smile

2 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service

I ordered a pajama set as a gift for my sister. They delivered it to the wrong house, sent me a photo of the package being dropped off at the wrong house, and still refused to give me a refund. Worst costumer service experience I've had in an extremely long time.

1 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY FROM TOKYOVER

Tokyover has a very "western" website that at the same time claims to be Japanese. They are neither. They are a duplicitous Chinese company that makes absolute garbage. Despite having a California address on their website returns have to be made to China!!! And that is not on their website. DO NOT BUY FROM THIS COMPANY! Save yourself a waste of money and lots of grief.

17 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Refusal of return shipment and lack of customer support…

I received a targeted ad for this company and it seemed legit. I ordered three sets of pajamas for a fun NYC trip in February with friends for a total of around $180; each set being nearly $60. I got them as gifts so I was willing to spend a little extra. They were all themed so it seemed like a super fun treat.

On the website, they all look like they’re amazing quality images. Flash forward to receiving the product and all of them are terrible. The quality of the material is fine. I wouldn’t say it was almost $60 per pajama set great but fine. However, there was some poor stitching and it was obvious they weren’t going to hold up very long. The biggest issue though? The images printed onto the sets are TERRIBLE. They’re all incredibly pixelated; blown way over their intended use and VERY heavy use of AI with many of them. The set I got for myself had street signs that weren’t even real words. Just a jumbled mess. Turns out that most of their images are also stolen art from artists, as well.

I’ve been trying to return them now for almost two months. I was offered a 14% refund and to keep the sets or otherwise pay the shipping rate to return them back to the company. I declined immediately and asked for the correct address. I was never provided with that information nor responded to after decking that horrid offer. I then opened a case in my PayPal account to receive my refund providing proof of shipping. They’ve now been sitting in a warehouse in China for nearly two months where the company refuses to accept the order and shipping. I paid an additional $50 to ship them back but I figured if I was still going to get two-thirds of my money back, it seemed worth it. I’ve now invested over $200 into the sets with no refund and now also no product.

Please look closely at their return policy and know that despite what their website says, these are not ethically made or sourced products. Their customer support leaves much to be desired.

16 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

The hoodie quality is shockingly bad

The hoodie quality is shockingly bad! Like extremely shockingly bad. They look so good online ans when you get them they are so awful. Please don’t waste your time or money on this

12 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Update to my previous review

Update to my previous review; After trying to contact the company 5 times, I finally received an email from them. They told me I could only return the item with 30 days of delivery. Well that date has long past given their lack of response. They have no way of returning items without contacting them and they do not respond. This really is a poor company that I will never do business with again. Lesson learned.

2 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I wish I had read these reviews before…

I wish I had read these reviews before ordering. I too never received my package. They do not send confirmation of it being shipped or any updates. There is a tracking number which says it’s been delivered to “mail room” whatever that is. It’s not the local post office. Tokyover do not reply to emails or DMs and the courier does not have a contact page or information.
This is most certainly a scam.

24 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cat drinking wine hat

The hat with the cat on it arrived after 3wks. Very disappointing quality. Would not wear and it won't last long. Very cheaply made.

21 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Took a month to get the order and was very poor quality

Took a month to get the order. After two weeks I asked for a refund but they wouldn’t consider. When the package arrived it was VERY poorly constructed and felt really cheap. Straight to the thrift store. Don’t be fooled with the good marketing this is the worst kind of trash you can buy.

1 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

repeat and happy customer

This marks my 4th purchase from this site, and all four orders have been positive across the board. The products are always good quality with fantastic designs. Delivery is a touch slow, but if you account for that lead time upfront and order earlier, it's not an issue at all. I'll definitely keep coming back!

15 de diciembre de 2025

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más