Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

My product took 24 days to arrive, but I will say that if you look at their shipping guidelines and dates, they are upfront about their lead times. If the site were transparent on the front page, all... Ver más

Valorada con 5 estrellas sobre 5

I sent an email to customer service inquiring about the status of my order, since I either didn't receive or accidentally deleted my confirmation email and didn't have a tracking link. Within two... Ver más

Valorada con 5 estrellas sobre 5

Just want to give a shoutout to Annie (Customer Service Rep). Annie alerted me to an error I made with my shipping address, and she promptly helped fix things. It's nice to get professional, friendly... Ver más

Valorada con 1 estrellas sobre 5

Tokyover has a very "western" website that at the same time claims to be Japanese. They are neither. They are a duplicitous Chinese company that makes absolute garbage. Despite having a California add... Ver más


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

59 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 7% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Awful quality

Awful quality, better off ordering straight off of temu, terrible terrible quality literally un wearable! Do not buy from this company… you have been warned

6 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never got my order!

It took more than two months for part of my order to be delivered, and the pajamas never arrived. I ordered them in mid-November. It is now January 5th, and I still haven't seen them. The T-shirts I did get are are boxed shaped and stiff. They are made in China and shipped from there. No guarantee you will ever receive your package.

25 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Christmas gift for my daughter

These are such a hit! My daughter adores them and has been wearing them nearly every night ever since Christmas. They're wonderfully soft, have a perfect fit, and are so cozy, we couldn't be happier with this purchase.

4 de diciembre de 2025
Valorada con 1 estrellas sobre 5

Absolutely dreadful

Absolutely dreadful. Items arrived with poor quality fabric and ill-fitting. No ability to return. After a lot of emailing back and forth they offered me a partial refund, which never appeared. Better to just set fire to a £50 bank note and enjoy the heat.

1 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

It is fast and no trouble

I am from US extremely hated dealing with customs fees before, but tokyover handled everything. My package sailed through, and I didn’t pay a cent extra. Order arrived in 14 days, smooth as butter.

7 de enero de 2026
Valorada con 5 estrellas sobre 5

It took a while

Like many others, I had to wait a while to receive this item, but honestly, the quality and style are worth it. It's exactly as described on the site.

15 de noviembre de 2025
Valorada con 1 estrellas sobre 5

My package is missing

My package is missing. Funny thing is I even bought it with insurance. While the customer service insists on directing me to the police with a photo of the package, without any sign showing where it’s been dropped, plus a photo of my pretty building.

21 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Order is a little late but we love it

The customer service said to us that they need 1-7 business days to process orders before shipment, not 1-7 days to get my order, I did not notice it. Order arrived yesterday and we all quite satisfied with these items.

30 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Tokyover PJ review

I was nervous after I bought 5 pair of PJs and then read the reviews. Tokyover kept me informed about shipping. Sent a tracking number when they shipped and I received them within 3 weeks from the time I placed the order. I tried mine on and they fit well and the quality is good not great but good. Not sure how they will hold up after a few washes but I think they are great.

18 de enero de 2026
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

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