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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great price. Quality of the product was exactly what we were looking for. Communication throughout the order process was excellent. Product arrived in a timely manner. Was very happy with the pro... Ver más

Valorada con 5 estrellas sobre 5

One of the smoothest transactions I've ever had with a supplier in a long time. They also went above and beyond in helping me secure an urgent delivery and were very clear and managed expectations... Ver más

Valorada con 5 estrellas sobre 5

I've just had a great experience with Grace. I needed some branded merchandise quickly for an event and she provided multiple quotes, sorted the artwork perfectly and arranged delivery faster than I w... Ver más

Valorada con 5 estrellas sobre 5

Ordered 50 recycled cotton tote bags from Totally Branded and I'm really pleased with them. The print looks great and the handles are a good length. The cotton is on the thinner side, which is what yo... Ver más

Información sobre la empresa

  1. Proveedor de productos promocionales

Escrito por la empresa

We are an experienced promotional merchandise and branded corporate gift supplier based in Swaffham, Norfolk. With thousands of personalised promotional products on hand that can be customised with your bespoke design or brand guidelines backed by a fantastic team of account managers, designers, production operatives, and delivery drivers, we have a solid team of committed, reliable, and exceptional branded merchandise experts on hand here at Totally Branded to help create outstanding branded merchandise at the UK’s best prices.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,9

Todas las opiniones

(1146)

276 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

48Hr Express Service is not a 48Hr service...

Ordered branded merchandise using the 48 hour express service. Delivery date after the confirmed delivery date, 96 hours later. Too late to use for the event we intended to use the items for and delivered to a location (of our choosing) that means I now have to arrange for the items to be collected and shipped elsewhere. Customer Care team seem uninterested in assisting with this.

5 de marzo de 2026
Opinión espontánea
Logotipo de Totally Branded

Respuesta de Totally Branded

Dear Simon,
Thank you for your feedback, and I’m very sorry to hear about your experience. We fully appreciate how important the delivery timing was for your event, and I sincerely apologise that the order did not arrive within the expected 48-hour timeframe.
As discussed, due to the delay on our side, we have offered a full refund and invited you to keep the bags with our compliments. This is not the level of service we aim to provide, and we wanted to make this right as quickly as possible.
We are also in the process of organising a courier at our cost to move the bags to the new location for you.
We have taken your feedback seriously and have already modified our internal process to help prevent this human error mistake from happening again in the future.
If there’s anything further we can do to assist, please don’t hesitate to contact me directly.
All the best,
Harrison - Sales & Service Manager

Valorada con 5 estrellas sobre 5

Great company! Amazing products at affordable prices!

Great company. I ordered branded tote bags and pens! They look amazing! The bags are such great quality! Will definitely be ordered more items in the future. Thank you!

13 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products!

Valorada con 5 estrellas sobre 5

Jack and Christine were so amazing…

Jack and Christine were so amazing throughout the process of ordering the cups and shipping process! Fast and efficient, I can't recommend this company enough!
I reached out to many different companies but no one could complete my difficult task. Luckily Totally Branded and the team saved the day! Thanks again for everything, I would 100% use this company again moving forward.

13 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you so much for you amazing review and for highlighting both Jack and Christine! We will be due to pass on the feedback and will look forward to working with you again soon.

Valorada con 5 estrellas sobre 5

Charlotte Edgar was great

12 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the review and for highlighting Charlotte! We’re so pleased you had a positive experience and truly appreciate your support.

Valorada con 5 estrellas sobre 5

I needed some pens for a conference I…

I needed some pens for a conference I am attending, the process when ordering was easy and the staff are helpful, my pens arrived today as planned and the quality is great.

11 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products!

Valorada con 5 estrellas sobre 5

Great Quality Pens

Our pens arrived today and are great, they feel of great quality, and the logo on them is perfect

I really appreciate that the team can mock up what it is going to look like, as it provides peace of mind that they will arrive looking exactly how you want them to

Special thanks to Nathan Cocksedge, great fast service

11 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your lovely review and for mentioning Nathan! We’re delighted to hear you had a great experience, and we’ll be sure to pass your feedback on.

Valorada con 5 estrellas sobre 5

First Class

First class service & Charlotte was a joy to deal with.

10 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the fantastic review and for highlighting Charlotte! We’re so pleased you had a positive experience and truly appreciate your support

Valorada con 5 estrellas sobre 5

Reliable company to work with

Reliable company to work with, consistently responsive to requests, offering high-quality products and fast processing times.

5 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your great review! We’re really glad you had a positive experience and appreciate your support.

Valorada con 5 estrellas sobre 5

Impressive

Communication was superb and the product was delivered in time.

4 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your great review! We’re really glad you had a positive experience and appreciate your support.

Valorada con 5 estrellas sobre 5

Really helpful customer service

Last week, I made a last minute order for some branded lanyards. Harry Potter was an amazing help over the phone and email, and arranged a faster than usual turnaround time with a supplier in the quantity we needed. The lanyards have arrived and the quality is great! Would recommend.

25 de febrero de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your lovely review and for mentioning Harry! We’re delighted to hear you had a great experience, and we’ll be sure to pass your feedback on.

Valorada con 4 estrellas sobre 5

Great quality and supportive team

We had a great experience ordering some bespoke pin badges for corporate expo event. Christine was in constant communication regarding our order and remained responsive when we had to work through some production issues with one the designs we had supplied. Having to redesign one of the badges impacted the production and delivery timescales and there was a risk it would not be able to arrive in time. However, the team did their upmost to expedite the order to ensure it arrived in time for our event which was a huge help! I must also say the quality of the badges was excellent.

23 de febrero de 2026
Opinión espontánea
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Respuesta de Totally Branded

We really appreciate your review of Totally Branded! Thanks for choosing us — we look forward to working with you again.

Valorada con 5 estrellas sobre 5

Excellent Service

We asked a lot of things from Totally Branded in order to visualise and then decide on the merchandise we wanted for our firm. Nathan was incredibly helpful and efficient in getting us what we needed, and the products were great too.

19 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks very much to Harry for great…

Thanks very much to Harry for great service, fast turn around and very good quality items.

27 de febrero de 2026
Opinión espontánea
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Respuesta de Totally Branded

We really appreciate your kind words and your shoutout to Harry. It’s great to hear they were able to help, and we’ll make sure they see your feedback!

Valorada con 5 estrellas sobre 5

Requested sample prior to ordering…

Requested sample prior to ordering which arrived promptly, order process was easy and Charlotte was very helpful. Very happy with our products!

19 de febrero de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the fantastic review and for highlighting Charlotte! We’re so pleased you had a positive experience and truly appreciate your support.

Valorada con 5 estrellas sobre 5

Excellent communication throughout

Excellent communication throughout. The items we ordered are good quality as is the branding. Jessica was super helpful and met a tight deadline for us. Will definitely order again.

26 de febrero de 2026
Opinión espontánea
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Respuesta de Totally Branded

We really appreciate your kind words and your shoutout to Jessica. It’s great to hear they were able to help, and we’ll make sure they see your feedback!

Valorada con 5 estrellas sobre 5

Incredible service and communication

Amazing communication with Jack Hansen in the team, went above and beyond to ensure we could process payment when we had issues with invoicing. Would definitely recommend

16 de febrero de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your great review and for mentioning Jack! We’re really pleased to hear you had such a positive experience, and we’ll be sure to pass your kind feedback on to him.

Valorada con 5 estrellas sobre 5

Great customer service and quality

Great customer service and quality. Felt supported throughout selection of product, design and great feedback throughout

24 de febrero de 2026
Opinión espontánea
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Respuesta de Totally Branded

Many Thanks for the 5 stars Laura, we hope to hear from you again soon :)

Valorada con 5 estrellas sobre 5

Great service

Great service, close and easy communication, quick delivery, excellent products, as expected. Many thanks to Kaylee Newland for her professional help.

24 de febrero de 2026
Opinión espontánea
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Respuesta de Totally Branded

We really appreciate the 5 stars and look forward to your next order with us :)

Valorada con 5 estrellas sobre 5

Customer service was really helpful

Customer service was really helpful, I was kept updated with my order and it arrived exactly when I was told it would! Can't fault it!

9 de febrero de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you so much for your 5 star review, the team really appreciate this and hope to hear from you again soon :)

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