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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

One of the smoothest transactions I've ever had with a supplier in a long time. They also went above and beyond in helping me secure an urgent delivery and were very clear and managed expectations... Ver más

Valorada con 5 estrellas sobre 5

Great price. Quality of the product was exactly what we were looking for. Communication throughout the order process was excellent. Product arrived in a timely manner. Was very happy with the pro... Ver más

Valorada con 5 estrellas sobre 5

I've just had a great experience with Grace. I needed some branded merchandise quickly for an event and she provided multiple quotes, sorted the artwork perfectly and arranged delivery faster than I w... Ver más

Valorada con 5 estrellas sobre 5

Ordered 50 recycled cotton tote bags from Totally Branded and I'm really pleased with them. The print looks great and the handles are a good length. The cotton is on the thinner side, which is what yo... Ver más

Información sobre la empresa

  1. Proveedor de productos promocionales

Escrito por la empresa

We are an experienced promotional merchandise and branded corporate gift supplier based in Swaffham, Norfolk. With thousands of personalised promotional products on hand that can be customised with your bespoke design or brand guidelines backed by a fantastic team of account managers, designers, production operatives, and delivery drivers, we have a solid team of committed, reliable, and exceptional branded merchandise experts on hand here at Totally Branded to help create outstanding branded merchandise at the UK’s best prices.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,9

Todas las opiniones

(1145)

276 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good communication

Good communication, efficient production. Thank you to Jessica at Totally Branded for all your help.

31 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your great review! We’re really glad you had a positive experience and appreciate your support.

Valorada con 5 estrellas sobre 5

Smooth from start to finish

Great experience. I ordered 500 stress balls at a very competitive price, and the whole process was smooth from start to finish. The artwork team was excellent - super responsive and happy to make a small amendment to get my design just right. Delivery was also impressively quick and arrived exactly within Mon–Fri office hours, which was perfect as I had it sent to the office.

A special thanks to Ian Restall for the recommendation and support, much appreciated. Highly recommend!

19 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your great review! We’re really glad you had a positive experience and appreciate your support.

Valorada con 5 estrellas sobre 5

Great company

Nathan was brilliant - we kept changing the artwork and the quote, and he was very accommodating and patient. Delivery was quick and everything was very fairly priced. Would definitely use Totally Branded again in the future.

26 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your lovely review and for mentioning Nathan! We’re delighted to hear you had a great experience, and we’ll be sure to pass your feedback on.

Valorada con 5 estrellas sobre 5

Perfect

Fast delivery, good quality and spotless customer service. Thanks Charlotte!

31 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your lovely review and for mentioning Charlotte! We’re delighted to hear you had a great experience, and we’ll be sure to pass your feedback on.

Valorada con 5 estrellas sobre 5

Very professional, amazing quality

Very professional company. Good prices and outstanding quality on all printings in our personalised stationery. Very happy with our purchase and couldn't recommend them enough!

31 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products!

Valorada con 5 estrellas sobre 5

Impressive company

We are really impressed with the quality and price for the pens and trolley keyrings that were purchased.
Charlotte, our merchandise consultant, was very helpful and attentive, always quick to respond.
The order arrived before the expected date.

25 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

We really appreciate your kind words and your shoutout to Charlotte. It’s great to hear they were able to help, and we’ll make sure they see your feedback.

Valorada con 5 estrellas sobre 5

Great service

Great service! Quick turnaround.
Jack is always helpful!

26 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

We really appreciate your review! Thanks again for choosing us — we look forward to working with you again.

Valorada con 5 estrellas sobre 5

Kaylee really went out of her way to…

Kaylee really went out of her way to obtain a sample and set up a teams so we could see the item in real time as it was for large purchase. We were notified on the progression of order so all in all an amazing service we received.
Thank you

10 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your lovely review and for mentioning Kaylee! We’re delighted to hear you had a great experience, and we’ll be sure to pass your feedback on.

Valorada con 5 estrellas sobre 5

Great company

Great company, swift replies, quick delivery, perfect products.

20 de febrero de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for your lovely review and support!

Valorada con 5 estrellas sobre 5

5 Star service

A totally professional service from Totally Branded. Customer service were very patient with me perfecting our logo mugs as we've experienced issues when ordering from other companies. But it was worth the extra time to perfect as the pantone colour matches were spot on and the font exactly as specified. The mugs arrived quicker than I expected and were exactly what we ordered, plus the price was better than anywhere else so all round I'm really happy I found Totally Branded and will be using them again, thank you for a 5 star service

23 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your great review! We’re really glad you had a positive experience and appreciate your support.

Valorada con 5 estrellas sobre 5

Excellent Service

I had a last minute event and they were able to complete and deliver my order faster than their usual lead times. I was sent regular updates on my order and the tote bags were good quality and made from recycled cotton which was a bonus.

23 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products!

Valorada con 5 estrellas sobre 5

Communication was second to none

Communication was second to none, nothing was a problem, all clothing is great in color and quality, delivery time was spot on, cant complain about anything, Harry was amazing! would 100% recommend.

20 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products!

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, and ensured on-time delivery.
Very happy with product and company.

23 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products!

Valorada con 5 estrellas sobre 5

I recently used Totally Branded for…

I recently used Totally Branded for some work, and I just wanted to say a huge thank you to Jessica Boulton for the fantastic service.

Jessica was incredibly helpful, responsive, and made the whole process smooth from start to finish. Nothing was too much trouble, and her attention to detail really stood out. It made a big difference knowing everything was in such capable hands.

Highly recommend both Jessica and the team at Totally Branded — I’ll definitely be using them again!

19 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you so much for your glowing review and for highlighting Jessica, we will be sure to pass the amazing feedback over and will look forward to working with you again soon!

Valorada con 5 estrellas sobre 5

Would Recommend!

From start to finish, Totally Branded kept me well informed with details of my order, delivery etc. The items I ordered were also great quality and at a reasonable price. Would definitely recommend them!

18 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products!

Valorada con 5 estrellas sobre 5

Brilliant customer service and super accommodating

Brilliant customer service and super accommodating, given the fact we were up against a very tight deadline. The entire team ensured we received all the branded merchandise within 2 days of order (quote had already been provided). Can't recommend them more and will definitely use them again

11 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your great review! We’re really glad you had a positive experience and appreciate your support.

Valorada con 5 estrellas sobre 5

I would rate 10 stars if I could

I would rate 10 stars if I could! Charlotte and the team at Totally branded we incredible!

I purchased branded tote bags from the site on express delivery, after this I got a phone call to confirm the order and to let me know that as this is a large order that they were putting on a night shift to still get it to me on time. I was not expecting this at all and I cannot thank them enough for the level of service! I will now use totally branded going forward for everything I need branded for my business.

Thanks again.

5 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you so much for your glowing review and for highlighting Charlotte! We will be sure to pass on your feedback and can't wait to work with you again soon!

Valorada con 5 estrellas sobre 5

brilliant experience

brilliant experience . nathan could not be more helpful .
Once the order was placed the updates I received were second to none

10 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the fantastic review and for highlighting Nathan! We’re so pleased you had a positive experience and truly appreciate your support.

Valorada con 5 estrellas sobre 5

Very good customer service

Very good customer service, quick answers to all enquires and help when it was needed to choose correct product.
The ordered products are very nice and were delivered on time.
Highly recommended.

13 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products!

Valorada con 1 estrellas sobre 5

48Hr Express Service is not a 48Hr service...

Ordered branded merchandise using the 48 hour express service. Delivery date after the confirmed delivery date, 96 hours later. Too late to use for the event we intended to use the items for and delivered to a location (of our choosing) that means I now have to arrange for the items to be collected and shipped elsewhere. Customer Care team seem uninterested in assisting with this.

5 de marzo de 2026
Opinión espontánea
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Respuesta de Totally Branded

Dear Simon,
Thank you for your feedback, and I’m very sorry to hear about your experience. We fully appreciate how important the delivery timing was for your event, and I sincerely apologise that the order did not arrive within the expected 48-hour timeframe.
As discussed, due to the delay on our side, we have offered a full refund and invited you to keep the bags with our compliments. This is not the level of service we aim to provide, and we wanted to make this right as quickly as possible.
We are also in the process of organising a courier at our cost to move the bags to the new location for you.
We have taken your feedback seriously and have already modified our internal process to help prevent this human error mistake from happening again in the future.
If there’s anything further we can do to assist, please don’t hesitate to contact me directly.
All the best,
Harrison - Sales & Service Manager

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