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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

One of the smoothest transactions I've ever had with a supplier in a long time. They also went above and beyond in helping me secure an urgent delivery and were very clear and managed expectations... Ver más

Valorada con 5 estrellas sobre 5

I've just had a great experience with Grace. I needed some branded merchandise quickly for an event and she provided multiple quotes, sorted the artwork perfectly and arranged delivery faster than I w... Ver más

Valorada con 5 estrellas sobre 5

Ordered 50 recycled cotton tote bags from Totally Branded and I'm really pleased with them. The print looks great and the handles are a good length. The cotton is on the thinner side, which is what yo... Ver más

Valorada con 5 estrellas sobre 5

Absolute fantastic product and so easy to order. The help and support with the artwork i wanted was super friendly and a big shout out to Jacob for his help all the way through. Order to delivery was... Ver más

Información sobre la empresa

  1. Proveedor de productos promocionales

Escrito por la empresa

We are an experienced promotional merchandise and branded corporate gift supplier based in Swaffham, Norfolk. With thousands of personalised promotional products on hand that can be customised with your bespoke design or brand guidelines backed by a fantastic team of account managers, designers, production operatives, and delivery drivers, we have a solid team of committed, reliable, and exceptional branded merchandise experts on hand here at Totally Branded to help create outstanding branded merchandise at the UK’s best prices.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,9

Todas las opiniones

(1142)

273 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Highly recommended

Great service and the most competitive price online for a great quality, personalised pen.

3 de agosto de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products!

Valorada con 5 estrellas sobre 5

Across the board faultless

Across the board faultless! Customer service, communication, delivery time, quality of product (tin fridge magnets) and price all 5 stars. Definitely will use again.

4 de agosto de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products!

Valorada con 5 estrellas sobre 5

Excellent and quick service

Excellent and quick service

30 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your great review! We’re really glad you had a positive experience and appreciate your support.

Valorada con 5 estrellas sobre 5

Fabulous Service!

Fabulous service! Needed branded merchandise in less than a week for a small event and from the initial enquiry to the package arriving this company couldn't have been more helpful. The pens and notebooks are very good quality and the branding lovely. Big shout out to Harry as he was so helpful in the initial stages. We will definitely be returning customers.

28 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your lovely review and for mentioning Harry! We’re delighted to hear you had a great experience, and we’ll be sure to pass your feedback on.

Valorada con 5 estrellas sobre 5

We ordered bottles and lanyards

We ordered bottles and lanyards, and we're very pleased with the quality of both. The best part, however, was the excellent customer service. We had an issue with a few of the bottles, but it was resolved very quickly and professionally.

To us, the most important thing isn't whether problems occur—it's how a supplier responds when they do. The prompt and efficient way our issue was handled gave us great confidence, and we would happily recommend them.

20 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products!

Valorada con 5 estrellas sobre 5

10K race souvenir mugs.

I needed some souvenir mugs for a 10K race I organise. Totally Branded were excellent value and I was pleased with the quality and turnaround time for the order. When the mugs arrived there were small number of damaged items, as they were at the end of each package I suspect careless handling . They were replaced very quickly and in plenty of time for my event. I would use Totally Branded again.

23 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your great review of Totally Branded! We’re really glad you had a positive experience and appreciate your support.

Valorada con 5 estrellas sobre 5

Tote bags for my students

Have ordered branded Tote bags from here for a few years in a row and they do a brilliant job. Excellent quality bags too.

23 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products!

Valorada con 5 estrellas sobre 5

Amazing Service!

The Totally Branded team always responded quickly & listened to all of our design requirements such that the bucket hats we ordered came out perfectly & arrived on time - Thank you so much!

1 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you so much for your kind review. We are so pleased you are happy with the product and service!

Valorada con 2 estrellas sobre 5

good product experience overshadowed by poor support

We have the Northface Jackets ordered and delivered. As a part of the order, the vector artwork was supposed to be issued to us however, its been weeks of chasing withn absolutely no response. It's disappointing that what was otherwise a positive product experience has been overshadowed by such poor after-sales customer service.

14 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Dear Purna

Thank you for taking the time to speak with me. We're pleased to hear that you're happy with the North Face fleeces you received.

As discussed, we provided the complimentary vector redraw but the artwork redraw file is normally supplied at an additional cost due to the time it takes our studio team to make this. We have now provided this free of charge.

We apologise that it took longer than expected to provide the artwork and appreciate your patience while we completed it. We hope this has now resolved the matter, and we thank you for your understanding and custom.

All the best
Harrison Saldiray
Sales & Service Manager

Valorada con 5 estrellas sobre 5

Professional from start to finish and…

Professional from start to finish and so helpful.
Communication was excellent and I was informed on the progress of my order every step of the way.
Items are lovely and well packaged and were delivered very quickly.
I would definitely recommend.

21 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the kind feedback. We’re pleased you were happy with both the service and products! We will look forward to working with you again soon.

Valorada con 5 estrellas sobre 5

Great service.

Great service.

16 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for your 5-star review!

Valorada con 4 estrellas sobre 5

Good service and quality items.

Good service and quality items.
The team worked to sort my order and responded promptly. I would use Totally Branded again.

6 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for your great review.. We look forward to working with you again soon!

Valorada con 5 estrellas sobre 5

Highly Recommend

The team at Totally Branded have been excellent every time I've used them over the last few years. Highly recommend.

6 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

We really appreciate your review! Thanks again for choosing us — we look forward to working with you again.

Valorada con 5 estrellas sobre 5

Totally branded is one company I will…

Totally branded is one company I will recommend to anyone who is looking fir quality services mixed with excellent quality and prompt delivery. Their products are of high quality, they strive to meet up with agreed and stipulate date. They have never disappointed me fir once. Many thanks to the team especially Harry Porter and Christine Dyne who always update me with movement of my job thereby given confidence and assurance. Thanks once again.

15 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the fantastic review and for highlighting both Christine and Harry! We’re so pleased you had a positive experience and truly appreciate your support.

Valorada con 5 estrellas sobre 5

Effective communication throughout the…

Effective communication throughout the process, with clear updates as your order progresses through production. A friendly and helpful team that keeps you informed every step of the way.

13 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

We really appreciate your review! Thanks again for choosing us — we look forward to working with you again.

Valorada con 5 estrellas sobre 5

Totally Branded goes the extra mile

Totally Branded made the whole process simple and provided an excellent product. They went the extra mile to provide me with a product that arrived on time for the big event. I totally recommend them.

9 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thanks so much for your great review! We’re really glad you had a positive experience and appreciate your support.

Valorada con 1 estrellas sobre 5

Where to start..

Where to start...

I placed an order for branded hand sanitizer sprays in January. I needed these for an event. Several weeks after ordering, I still hadn't received them. I emailed and called several times, and never got a response. Only when I left a negative trustpilot review did they get back to me. They sent over the hand sanitizers (after the event happened, so it wasn't useful anymore), and offered what seemed like a sincere apology, so I deleted the review.

They promised to send other goodies as an apology. I was looking forward to this, but unsurprsingly, these never arrived. After the original order of hand sanitizers arrived, they had the audacity to ask for a good review.

I wish the communication and follow-through would have been better. Extremely disappointing, will not be orderingn from them again. And no, you won't bribe me again with free merch that doesn't arrive.

16 de enero de 2026
Opinión espontánea
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Respuesta de Totally Branded

Hi

Thank you for taking the time to share your feedback. We're genuinely sorry that your experience with us fell short of the standard we aim to provide.

We completely understand your frustration regarding the delay and our lack of communication. I understand a consultant reached out and solved the previous issue and we were happy to upgrade your hand sanitizers free of charge and cover the additional cost as a gesture of goodwill, we appreciate that this didn't make up for the inconvenience of receiving them after your event.

We also sincerely apologise that the complimentary goodie pack we promised never reached you. It appears this was unfortunately lost in transit, but we'd be more than happy to send another one if you're still willing to accept it.

We appreciate your honest feedback, as it helps us identify where we need to improve. Again, we're very sorry for the disappointment caused and hope you'll accept our apologies.

Sales &Service Manager
Harrison Saldiray

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, as always! I was recommended this company by a good friend, and I've been using them ever since. Thanks, Charlotte and the team, for always providing such excellent service!

9 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for the fantastic review and for highlighting Charlotte! We’re so pleased you had a positive experience and truly appreciate your support.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, updates and items arrived on time. Would definitely use again.

7 de julio de 2026
Opinión espontánea
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Respuesta de Totally Branded

Thank you for your great 5-star review! We are so please you are happy with the service and we will look forward to working with you again.

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