Renewed my subscription, thankfully I had the option to take multiple years subscription this year, whilst had some difficulty on the App rang and spoke to Ehsan who was very helpful and also talked... Ver más
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Consulta las opiniones de los clientes
Fantastic customer experience from Jack. As soon as I explained my issue with the app, Jack talked me through the process and made sure everything was working correctly. I can’t thank or praise him e... Ver más
La empresa ha respondido
I received a notification to renew and after failing to be able to log in to app or weblink provided, I have tried phoning the number given on four separate occasions. Every time I just get put on ho... Ver más
La empresa ha respondido
Jack from Trackstar what a service Nothing an issue , he goes the extra mile to assist in service with a genuine willingness to help He did and many thanks perfect attitude and customer service se... Ver más
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Información sobre la empresa
Escrito por la empresa
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Información de contacto
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Reino Unido
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,1
Muy bueno
317 opiniones
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How to set a geofence
Can’t thank Helen enough for all her help and guidance through the process of setting geofences on the new app. Especially as I was Mr Grumpy! All now working and set up. Many thanks!!
11 de marzo de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your kind words! We're delighted to hear that Helen was able to assist you with setting up geofences on the new app, even when you were feeling a bit grumpy! It's fantastic to know everything is now working smoothly for you. We truly appreciate your feedback and are here to help anytime you need us
Great service over the telephone
I telephoned to renew my contract and received first class service. Ehsan was very professional and made me feel like a valued customer.
It was a pleasure to do business with him because he made the process so easy.
I received confirmation of my renewal within seconds of putting the phone down. Very impressive.
10 de marzo de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Ehsan provided you with first-class service and made your contract renewal process so smooth and efficient. Your satisfaction is our top priority, and it's great to know that you felt valued as a customer. We appreciate your business and look forward to serving you again in the future!
Excellent product and service
Helen at Trackstar was very patient and professional in answering all my questions. I have used Trackstar for 10 years without a single problem.
5 de marzo de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you for taking the time to share your experience! We’re delighted to hear that Helen provided you with the patience and professionalism you deserve. It’s fantastic to know that you have been with Trackstar for 10 years and have had a seamless experience throughout.
Your continued trust in us means a lot, and we look forward to serving you for many more years to come
GREAT SERVICE
Always good service from trackstar and always a human at the end of the phone.
Emily especially is very professional and knows her stuff. I will definitely be sticking with trackstar. Never let me down .
5 de marzo de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful feedback! We are thrilled to hear that you consistently receive great service from Trackstar. Emily will be especially pleased to know that her professionalism and expertise made a positive impression on you.
We truly value your loyalty and are committed to maintaining the high standards you expect from us.
Than was excellent and very informative…
Than was excellent and very informative and helpful 5 star servicev
26 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you for your fantastic review! We're so glad to hear that Than provided you with excellent, informative, and helpful service. We strive to deliver a 5-star experience for all our customers, and your feedback truly motivates us.
Great Service
Great service. Very easy registration process, and Helen provided some additional help and advice.
26 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you for your wonderful review! We're delighted to hear that you found our registration process easy and that Helen was able to assist you with helpful advice. Our team is dedicated to providing excellent service, and your feedback means a lot to us.
Peace of Mind…
My tracker was simple to set up and worked very well in my BMW. On the odd occasion I forgot the disc, I was called quickly to check the car was in my possession. Great peace of mind.
20 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your fantastic review! We're thrilled to hear that you found our tracker easy to set up and that it works seamlessly with your BMW. It's great to know that our proactive approach to keeping you informed provides you with peace of mind. Your satisfaction is our top priority, and we appreciate your feedback.
Helen well understood my dilemma at…
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month deal as alternative which I accepted. Well done Helen.
19 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful review! We’re thrilled to hear that Helen was able to understand your situation and provide a solution that worked for you. Our goal is always to offer flexible options that meet our customers' needs, and it's great to know that you felt supported in your decision.
Great customer support
Helen was extremely helpful in resolving my account issues across several e-mail exchanges and a phone call.
17 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful review! We are delighted to hear that Helen was able to assist you effectively in resolving your account issues through both email and phone communication.
Your satisfaction is our top priority, and it’s fantastic to know that our team was able to provide the support you needed. We truly appreciate your feedback and your trust in us.
Helen cared and did
Helen cared and did. She helped better than many and the product is excellent, highly recommended.
Prof BM CBE
17 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Helen provided you with exceptional care and support.
It's wonderful to know that you are satisfied with both our product and the service you received. Your recommendation means a lot to us, and it motivates our team to continue delivering the best possible experience for our customers.
Great customer service👍
14 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and your feedback motivates us to keep delivering excellent service.
cancelled my trackstar and am disgusted
Have just cancelled my trackstar as our motorhome has now been sold, and moving to caravan which doesn't have a tracker on it. Unfortunately only renewed trackstar in Dec as part of conditions for insurance. Think it's disgusting that you can only transfer your remaining subscription to another vehicle and no refund is given.
12 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you for taking the time to share your feedback. We understand that the cancellation of your Trackstar subscription can be frustrating, especially given your recent change in vehicles.
Our subscription policy, including the non-refundable nature, is outlined in our terms and conditions to ensure clarity for all our customers. We strive to provide value through our services, and we regret that this situation did not meet your expectations.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Great customer service.
Great customer service by Helen and others in helping me take over an already-installed tracker.
11 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Helen and our team were able to assist you with taking over the tracker seamlessly. Providing excellent customer service is our top priority, and it's fantastic to know we met your expectations.
Trackstar experiences overall
I have had Trackstar on my vehicles for many years, with no complaints and excellent service.
Looking to have another device fitted to a new vehicle, which is on order and awaiting a delivery date. This is currently being dealt with by Helen Fisher, her customer service and various information being first class to date.
I look forward to liaising with Helen further, once I have concrete dates
10 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful 5-star review! We truly appreciate your loyalty over the years and are thrilled to hear that you’ve had excellent service with Trackstar.
It's great to know that Helen has been providing you with first-class customer service during your recent experience. We are committed to ensuring that your next device installation goes smoothly, and we look forward to assisting you further.
Very helpful and polite
Very helpful and polite the young lady certainly knows what she was doing very pleased with her services
6 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our team member helpful and polite. We take great pride in our staff's expertise and are glad to know that you were pleased with her services.
Respuesta de Trackstar
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us and found our installation process efficient and polite. Our team strives to provide the best service possible, and your feedback truly motivates us.
Emily was absolutely fantastic talked…
Emily was absolutely fantastic talked me through everything. Lovely pleasant young lady. It was a pleasure dealing with her.
5 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your kind words! We're thrilled to hear that Emily provided you with such fantastic service. She truly is a pleasure to work with, and we’re glad that she made your experience enjoyable.
I have had my motor home for over 3 years and learnt sooo much from Emily today.
I have had my motor home for over 3 years and never been able to find out who the tracker supplier is. I contacted Marquis and never had any help, today they even gave me a wrong number for you. Eventually got through and spoke to Emily, she was fantastic and noticed my email has been misspelt from day 1 and that is why I have never received any. She has now sent them all through and a certificate for my insures that I didn't know exsisted. Then she introduced me to the trackstar app. Thank you Emily, I want to adopt you. Kind regards Penny Williams.
3 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your fantastic 5-star review! We are delighted to hear about your experience with Emily. It’s wonderful to know she was able to assist you in resolving the issues you faced with your motor home tracker.
We truly appreciate your patience throughout the process, and we’re glad Emily could provide you with the information you needed, including the certificate for your insurance and the introduction to the Trackstar app. Your kind words mean a lot to us, and we will make sure to pass on your compliments to Emily!
Helen was absolutely great very helpful…
Helen was absolutely great very helpful and polite. Sorted out my problem,& got me up & running a very professional lady. A big thank you.
3 de febrero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful 5-star review! We are thrilled to hear that Helen provided you with such great service. We take pride in our team's professionalism and dedication to helping our customers, and it's fantastic to know that we were able to sort out your problem promptly.
Your appreciation means a lot to us, and we will be sure to share your kind words with Helen.
Great support from Helen
Great support from Helen, dealt with my issue in a very professional manner, problem addressed to my satisfaction.
27 de enero de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you for your wonderful review! We’re delighted to hear that Helen provided you with great support and handled your issue professionally. Your satisfaction is our goal, and we’re glad to know that your problem was addressed to your satisfaction.
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