Renewed my subscription, thankfully I had the option to take multiple years subscription this year, whilst had some difficulty on the App rang and spoke to Ehsan who was very helpful and also talked... Ver más
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Consulta las opiniones de los clientes
Fantastic customer experience from Jack. As soon as I explained my issue with the app, Jack talked me through the process and made sure everything was working correctly. I can’t thank or praise him e... Ver más
La empresa ha respondido
I received a notification to renew and after failing to be able to log in to app or weblink provided, I have tried phoning the number given on four separate occasions. Every time I just get put on ho... Ver más
La empresa ha respondido
Jack from Trackstar what a service Nothing an issue , he goes the extra mile to assist in service with a genuine willingness to help He did and many thanks perfect attitude and customer service se... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Información de contacto
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Reino Unido
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,1
Muy bueno
317 opiniones
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Update Tracker from Old customer/ motorhome
Bought a Motorhome new to us and activated the tracker and this lady called Lisa Gover at Trackstar was very accommodating with my enquiry and sorted it out. She’s an asset to the company even phone me back when I had been waiting for 25 minutes the company needs more people like her. He’s got time and patience to listen
8 de septiembre de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Lisa provided you with such attentive and patient service. She truly is an asset to our team, and we’re glad she could assist you promptly and effectively. Your kind words mean a lot to us and motivate us to continue delivering the best support possible. Enjoy your motorhome adventures with the tracker!
Respuesta de Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that you find our tracker precise and accurate. Your support means a lot to us! If you ever need any assistance, feel free to reach out.
Trackers Unmonitored - Terrible Service
My device stopped communicating with them 10/8 - No location or trip data.
Spoken to CS and they confirm they can not see the unit - For a tracker to go offline would they not have alerts as this could be indicative of theft / removal. Only myself contacting them brought this to light.
The car is currently with the dealer and it's not looking good 1/9
Update - After so much confusion between BWM and TrackStar a replacement unit is on the way - ETA 13/9
So over one month of the vehicle being un monitored - A month of the subscription paid for but not useable and not a word.....
27 de agosto de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you for your review. Please can you provide us with the information requested so we can have a member of the support team contact you directly to discuss this further as the Tracking systems do run a health check that we notify you of.
the app does not show current location
the app does not show my vehicles current location - it is 11 days out of date. This is not the first time this has happened, it is a regular occurrence (today's date 26/08/25 - app shows last location from 15/08/25)
21 de julio de 2025
Respuesta de Trackstar
Thank you for taking the time to share your experiences with us. We will have a member of the Support Team contact you directly to discuss and rectify this issue for you.
On a recent change to my vehicle
On a recent change to my vehicle, Trackstar were able to offer several choices to upgrade my current tracker. Trackstar were very helpful & efficient to get me up & running with the minimum downtime at a cost which helped to smooth the whole process.
23 de julio de 2025
Respuesta de Trackstar
Thank you so much for your kind words and positive feedback! We're delighted to hear that our team at Trackstar was able to provide you with effective options and seamless service to upgrade your vehicle tracker. Minimizing downtime and offering great value are always our priorities, and we're glad it made the process smooth for you. We truly appreciate your support and look forward to assisting you again in the future!
New fob (tag) but no instructions.....
I needed a new fob (tag) but the website lacked the necessary information for me to easily identify the model to purchase. I telephoned and, after what seemed like a long time, was helped to identify the correct replacement fob. Whilst on the 'phone, I asked " will it come with pairing instruction?". "Yes, it will" I was told.
Fob arrived with no pairing instructions. Back to the 'phone again to eventually get pairing instructions sent to me. They were not clear and lacked an essential piece of information. Back to the 'phone again to find that the young lady did not know enough to identify what the pairing difficulty was. Eventually, out of stress induced desperation, I applied an inordinate amount of pressure to one part of the fob to receive the necessary click for it to pair.
How difficult is it for you to get the instructions sorted out with comprehensive notes????????
18 de junio de 2025
Respuesta de Trackstar
Thank you for your feedback. We apologise that the instructions were not included with your tag upon delivery. We will address this issue with our dispatch team to ensure instructions are always sent with new tags. We appreciate you bringing this to our attention, as we are committed to continuously improving our processes.
Great products and service.
17 de junio de 2025
Respuesta de Trackstar
Thank you so much for your kind words! We're thrilled to hear you enjoyed our products and service.
Emily was extremely helpful in…
Emily was extremely helpful in providing guidance on the Trackstar app and showed great patience in answering all my questions.
5 de junio de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your kind words! We're delighted to hear that Emily was able to provide helpful guidance and patiently assist you with the Trackstar app. Your satisfaction means a lot to us, and we’re always here if you need any further support.
Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable customer sevice
8 de mayo de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your kind words! We're thrilled to hear that you found our customer service friendly, helpful, and knowledgeable. We truly appreciate your support and look forward to assisting you again in the future!
Wow Real customer service as it should be
Wow ! Spoke tomorrow a real I’ve person in the UK who knew her stuff! Sorted out an issue with no fuss or stress ! This is how customer service should be ! Top marks to Helen!
2 de mayo de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that Helen provided you with the exceptional service that we strive for. It's great to know that she was able to sort out your issue quickly and efficiently.
Your kind words mean a lot to us and we appreciate you taking the time to share your experience.
Simple process to arrange
It seems to have been a simple process - although to be fair it was all arranged through my Group 1 BMW dealership.
12 de marzo de 2025
Respuesta de Trackstar
Thank you so much for your 5-star review! We’re thrilled to hear that you found the process simple and smooth. It’s great to know that your experience with your dealership, Group 1 BMW, met your expectations.
Respuesta de Trackstar
Thank you for your fantastic review! We're delighted to hear that you find our app easy to use and that our customer service met your expectations. Providing a seamless experience for our users is our top priority, and your feedback reaffirms our efforts.
This is are second purchase S5 with are…
This is are second purchase S5 with are 1st one the phone APP wasn’t tracking on the phone But it was being tracked on the office system but now it’s very good you just tap your phone and it updated straight away not cheap but it’s a big peace of mind knowing that your vehicle is being tracked, would highly recommend this product especially if you got a valuable vehicle
17 de marzo de 2025
Respuesta de Trackstar
Thank you so much for taking the time to share your experience with our S5 product! We're thrilled to hear that your second purchase has exceeded your expectations, and that the app is now functioning seamlessly with your phone.
We understand how important it is to have reliable tracking, especially for valuable vehicles, and we're glad to provide you with peace of mind. Your recommendation means a lot to us, and we truly appreciate your support.
I talked with Helen about registering…
I talked with Helen about registering my Trackstar, there were several problems but Helen persevered over 2 days to come up with a solution. She was also very patient and treated me with the utmost respect.
A very good ambassador for the Trackstar team.
8 de abril de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you for taking the time to share your experience! We're delighted to hear that Helen was able to assist you with your Trackstar registration. Her perseverance and dedication to finding a solution truly exemplify the values we uphold.
Excellent customer service
Helen was excellent. Handling a difficult situation patiently and effectively.
7 de abril de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Helen was able to handle the situation with patience and effectiveness. She truly embodies our commitment to providing excellent service.
Excellent Response rate
I dealt with Emily and it was refreshing to deal with somebody who seemed to genuinely care about resolving any issues and ensuring timely responses. If my business was not based up in Glasgow I would be offering her a job!
28 de marzo de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your kind words! We're thrilled to hear that Emily provided you with such exceptional service. We pride ourselves on our commitment to customer care, and it’s wonderful to know that it made a positive impact on your experience.
We appreciate your generous offer—Emily is indeed a valuable member of our team!
After several false alarms
After several false alarms. Emily from customer services followed up on the issue, kept me fully informed throughout the whole process to resolution. She, in my experience is an outstanding member of the Trackstar Customer Service Team. Thank you!
24 de marzo de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with Emily from our customer service team. She truly embodies our commitment to excellent service, and we’re glad she was able to assist you effectively.
Your satisfaction is our top priority, and we appreciate your patience throughout the process.
The fitter was very capable I'm very…
The fitter was very capable I'm very helpful
6 de febrero de 2025
I was not told about how to activate…
I was not told about how to activate the item even though I spoke to someone on the phone. she just directed me to the website. Not all of us are IT savy!
5 de febrero de 2025
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