Renewed my subscription, thankfully I had the option to take multiple years subscription this year, whilst had some difficulty on the App rang and spoke to Ehsan who was very helpful and also talked... Ver más
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Consulta las opiniones de los clientes
Fantastic customer experience from Jack. As soon as I explained my issue with the app, Jack talked me through the process and made sure everything was working correctly. I can’t thank or praise him e... Ver más
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I received a notification to renew and after failing to be able to log in to app or weblink provided, I have tried phoning the number given on four separate occasions. Every time I just get put on ho... Ver más
La empresa ha respondido
Jack from Trackstar what a service Nothing an issue , he goes the extra mile to assist in service with a genuine willingness to help He did and many thanks perfect attitude and customer service se... Ver más
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Información sobre la empresa
Escrito por la empresa
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Información de contacto
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Reino Unido
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,1
Muy bueno
317 opiniones
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Have had Trackstar for a year now on…
Have had Trackstar for a year now on our motorhome. For peace of mind it’s worth every penny
If you have a problem their call centre is just a phone call away and very helpful
5 de noviembre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for taking the time to share your experience with Trackstar! We're thrilled to hear that our service has provided you with peace of mind during your travels in your motorhome.
Our team takes great pride in offering helpful support, so it's wonderful to know that you found our call center to be just a phone call away when you needed assistance. Your satisfaction means the world to us!
Once again great service from Trackstar…
Once again great service from Trackstar , Talya was super efficient and very pleasant
Thanks again I would fully recommend this company
30 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with Tayla and our team at Trackstar. Our goal is to provide efficient and pleasant service, and it’s rewarding to know we’ve met your expectations.
We truly appreciate your recommendation !
Helen at TrackStar was very helpful and…
Helen at TrackStar was very helpful and very efficient in sorting my queries.
3 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your wonderful review! We're thrilled to hear that Helen was able to assist you effectively and efficiently with your queries. Providing excellent support is what we strive for, and we're glad Helen made a positive impact.
Dealt with my inquiry very promptly
Dealt with my inquiry very promptly
Thanks Emily
24 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your fantastic review! We're delighted to hear that Emily handled your inquiry promptly. Providing quick and efficient service is our priority, and it's great to know we met your expectations.
Lisa was very patient with us and…
Lisa was very patient with us and talked us through every step to get both myself and my husband re registered. Lovely manner well done Lisa it makes us oldies more confident with technology. X
23 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that Lisa provided you and your husband with such patient and supportive assistance during the re-registration process. It's our goal to make technology accessible and comfortable for everyone, and we're glad that Lisa’s approach helped boost your confidence.
First class friendly professional…
First class friendly professional service - helpful and attentive
23 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your fantastic review! We're delighted to hear that you experienced our service as first-class, friendly, and professional. Our team is dedicated to being helpful and attentive, and it’s rewarding to know that we met your expectations.
Setting up Trackstar
Helen was excellent in guiding me through the process of setting up the Trackstar and connecting the app. She was knowledgeable, professional and patient. It gave me confidence in the product. Thank you.
18 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your wonderful feedback! 🌟 We're delighted to hear that Helen provided you with excellent guidance while setting up the Trackstar and connecting the app. Her professionalism and patience truly make a difference, and we're glad it gave you confidence in our product.
Best customer service I have received…
Best customer service I have received for a long time!
18 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your kind words! 🌟 We're thrilled to hear that you had a great experience with our customer service. Your satisfaction is our top priority!
I have just had an excellent…
I have just had an excellent conversation with Ehsan in the Trackstar Customer Service team. I have had a problem with my tags recently and I have spoken to him a couple of times in the past week or so re the issue….he handled my first enquiry really well and quickly dispatched a new tag which arrived this morning. I then spoke to him again today and he very quickly and efficiently paired my new tag. Really polite and helpful and thanks for all your help
17 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
🌟 Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with Ehsan from our Customer Service team. It's great to know that he was able to assist you promptly and efficiently with your tag issue. We truly appreciate your kind words and are glad you found our service helpful.
Emily was extremely helpful
Emily was extremely helpful. Nothing was to much trouble.
16 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your 5-star review! We’re delighted to hear that Emily provided you with such helpful service. It's always our goal to go above and beyond for our customers, and your feedback truly reinforces that.
Great communication, dedicated team
The team at Trackstar have been great at communicating, supporting with technical input and really made us feel like valued customers. Special mention for Helen who has worked hard to consolidate our accounts and remains our first point of contact. She has our absolute confidence!
16 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’ve had a positive experience with the Trackstar team.
It’s wonderful to know that our communication and technical support have made you feel valued as a customer. We’re especially glad to hear your appreciation for Helen; she truly goes above and beyond to ensure our clients are well taken care of.
Your confidence in us means a lot, and we look forward to continuing to support you.
I was having a problem logging into my…
I was having a problem logging into my account to renew my subscription and the support provided by Helen both by email and phone was excellent.
Many Thanks
9 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that Helen was able to assist you effectively with your login issue. Our support team is dedicated to providing excellent service, and it’s great to know that you had a positive experience.
Emily was very polite and helpful
Emily was very polite and helpful
8 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your kind words! We're thrilled to hear that Emily was polite and helpful during your experience. Our team strives to provide excellent service, and your feedback means a lot to us.
So simple but so helpful
Emily was very clear in giving me directions of how to get into the app when I had been going round in circles, getting nowhere. The key is to have access to both phone and computer so that the verification code can be accessed without throwing you out and closing the app down. So simple but so helpful!
4 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that Emily provided you with clear directions to access the app. Her dedication and expertise are truly commendable ! We will ensure the feedback is passed onto Emily.
Perfect Protection for my BMW.
The system operates exactly as advertised. I can set a Geofence so that I get an e-mail if the car moves more than 50 metres. It faithfully tracks my movements as well. Could not be better!
5 de julio de 2024
Respuesta de Trackstar
Thank you for your fantastic review! We're thrilled to hear that our system is meeting your expectations and that the Geofence feature is working perfectly for you.
Your satisfaction is our top priority, and we appreciate your feedback.
Very helpful staff when you can get…
Very helpful staff when you can get through to a human.
2 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your wonderful review! We're thrilled to hear that our staff was helpful during your interaction. We understand that reaching a human can sometimes be a challenge, and we appreciate your patience.
Tayla
Tayla understood the nature of my query and gave me succinct and clear information.
1 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your positive feedback! We're pleased to hear that Tayla provided you with clear and concise information regarding your query. We strive to ensure our team understands and addresses our customers' needs effectively.
Difficulty logging in
The Time and Patience Helen went through to hopefully get my tracker back up and running with her expertise was great as we were having so much difficulty getting it back on track Many Thanks
1 de octubre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your fantastic review! We’re delighted to hear that Helen was able to assist you with getting your tracker back up and running. Her dedication and expertise are truly commendable, and we’re glad she could help you through the challenges.
A rubbish product and the help desk staff are dismissive of my complaints
It is impossible for the owner of the vehicle to see the position of it on the trackstar app because it takes hours to update.
Our tracker can miss whole journeys because of the update rate.
It is worse than not having a tracker as I cant rely on it even telling me that it has moved.
The vehicle was on our drive for days but the app said it was on the A34 near Newberry so I couldn't set the geofence.
It is a rubbish product and none on the help desk will help, they closed one of my complaints before they actually called me back.
Update
I have been contacted by Helen from Trackstar who has said that they are working on fixing the app to improve the position updating but this was the case in July 2024 as reported by Alessandro Quinlan. Following Helens instruction I have removed the app and deleted the phones cache and reloaded the latest version. When we use the motorhome again we will test if it is any better at updating its position, it doesn't have to be real-time but has to record an actual journey.
Update Feb 2025
My journeys still do not show up, in Dec 24 we went to Longleat and it did see us there but on the 2 hr journey through Salisbury to PO16 it never noticed any cell towers even after leaving the engine on at home for 10mins. I had to set the geofence to the campsite in Longleat. The same again when we went to the New Forest recently. It now reads our home as I had to drive out and around to get the app to warn me we weren't in the Forest any more. I have now bought 4 cheap I-tag devices and can see our motorhome on our phone any time.
30 de septiembre de 2024
Respuesta de Trackstar
We sincerely apologize for the challenges you’re experiencing with our mobile app. Your feedback is important to us, and we want to resolve this issue as quickly as possible. A member of our Customer Support team will reach out to you shortly to discuss your concerns directly.
New track start account
Phoned up track star as I had to get the car transferred to my name from the dealers. I was dreading a long drawn out complicated call but I was sorted in 10 mins!! Helen was awesome. Talked me through the process helped me install the ap and set up my account there and then - fantastic customer support!!
30 de septiembre de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that your experience with Track Star was smooth and efficient. It's great to know that Helen was able to assist you promptly and make the process easy for you.
We pride ourselves on providing fantastic customer support, and it's feedback like yours that motivates us to keep doing our best.
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