Renewed my subscription, thankfully I had the option to take multiple years subscription this year, whilst had some difficulty on the App rang and spoke to Ehsan who was very helpful and also talked... Ver más
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Consulta las opiniones de los clientes
Fantastic customer experience from Jack. As soon as I explained my issue with the app, Jack talked me through the process and made sure everything was working correctly. I can’t thank or praise him e... Ver más
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I received a notification to renew and after failing to be able to log in to app or weblink provided, I have tried phoning the number given on four separate occasions. Every time I just get put on ho... Ver más
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Jack from Trackstar what a service Nothing an issue , he goes the extra mile to assist in service with a genuine willingness to help He did and many thanks perfect attitude and customer service se... Ver más
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Información sobre la empresa
Escrito por la empresa
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Información de contacto
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Reino Unido
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,1
Muy bueno
317 opiniones
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Poor Product. The app is absolutely useless have to…
The app is absolutely useless have to reload it all the time one of my vehicles NEVER !! shows in the right place.
16 de abril de 2024
Respuesta de Trackstar
Hi Martin, Thank you for taking the time to share your feedback. We're sorry to hear that you're having trouble with our app. This is certainly not the experience we aim to provide. We will have someone from the Customer Support Team contact you directly to discuss this further.
Respuesta de Trackstar
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that everything was super good. Your feedback means a lot to us, and we're glad we could provide a great experience !
friendly and courteous staff…
You have friendly and courteous staff although you could do with a few more at busier times
16 de julio de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your 4-star review! 🌟 We're pleased to hear that you found our staff friendly and courteous. Your feedback about needing more staff during busier times is very valuable to us, and we will certainly consider it as we strive to improve our service. We appreciate your feedback !
An excellent and reliable company.
I contacted Trackstar to set up a new account having just changed my car.
The service I received from Tayla was excellent. She was exceptionally helpful, friendly and professional, and made the whole process extremely straightforward.
Thank you very much.
15 de julio de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your 5-star review and for sharing your experience! 🌟 We're delighted to hear that Tayla provided you with excellent service and made setting up your new account so straightforward. Your kind words about her helpfulness, friendliness, and professionalism mean a lot to us. We'll be sure to pass along your compliments to Tayla.
Trackstar App doesn’t know where the…
Trackstar App doesn’t know where the car is & loses the record of journeys
Installed 4 months on a new car
Last location is never updated
Numerous emails & calls made issue never fixed - total waste of money
They have now yet again confirmed they are still trying to fix issues with the app ( going on for months) & issued a “forced reset” however as always it has done nothing.
They also of course automatically shut down the support case - again in order to make their internal support stats look good & force people
to raise the issue as “new”.
I stand by my review.
8 de julio de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for reaching out to us. We're sorry to hear that you're dissatisfied with the mobile app. Could you please provide the additional information we requested? A member of our Support team will look into the issue and contact you directly to discuss it further. We appreciate your patience and feedback. Best Regards Trackstar
Easy Transfer
This was a transfer from an existing account when we purchased the car from BMW Park Lane. Smooth transfer and staff were quick to respond and setup the new account in our name.
12 de abril de 2024
Respuesta de Trackstar
Thank you so much for your 5-star review! We're thrilled to hear that the transfer process went smoothly and that our staff were quick and responsive in setting up your new account. We appreciate your kind words and your business !
Extremely efficient service from…
Extremely efficient service from Trackstar!
the order processing and installation arrangements have been an absolute breeze.
A big thank you to Emily.
9 de julio de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you found our service extremely efficient and that the order processing and installation arrangements were a breeze. Your kind words mean a lot to us.
A big thank you from our team, and especially from Emily, for acknowledging her efforts. We will make sure this is passed onto her and she is recognized for this !
Too late if the car is stolen…
I have spent a few days trying to make contact with Trafficmaster Trackstar I own a car with a Jaguar Trackstar CAT5 fitted and want to find out if they can take it over.....not a peep other than a promise I will be contacted....not so! I have tried the Chat Line useless! I am now not sure if I should get Trackstar involved at all....it would be too late if I commit to Trackstar...will they be around if it's stolen!!!
3 de julio de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your review and providing additional details. I understand our support team have contacted you directly to assist you with your query.
An Excellent Experience
I had purchased a new car with the same registration plate as my previous car. My email address and mobile number had also remained the same. This completely confused the Trackstar App when I tried to log in. I phoned Trackstar and was very fortunate to speak to Helen who knew immediately what had to be done. Firstly she talked me through, in real time, the updates I had to perform on my iPhone and then she reinstalled my details via her terminal. Everything now works. Thank you Helen for all your help and guidance. Much appreciated.
27 de junio de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your detailed 5-star review! We're thrilled to hear that Helen was able to resolve the confusion with the Trackstar App so efficiently. It's great to know that she provided real-time guidance for the updates on your iPhone. We appreciate your kind words and are delighted that everything is now working perfectly. Thank you for choosing Trackstar, and please don't hesitate to reach out if you need any further assistance!
Very friendly and helpfull lady at the…
Very friendly and helpfull lady at the other end of the phone who explianed everything perfectly
26 de junio de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your 5-star review! We're delighted to hear that you had a positive experience with our friendly and helpful team member over the phone. It's wonderful to know that everything was explained perfectly. We truly appreciate your feedback !
Respuesta de Trackstar
Thank you so much for your kind words! We're thrilled to hear that you found our service fast, efficient, and friendly. Your feedback means a lot to us!
Helen was very polite and extremely…
Helen was very polite and extremely helpful with dealing with our issue.
Trackstar are also very proactive in dealing with any issues that arise along with excellent monitoring of your vehicle.
4 de junio de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your fantastic 5-star review! We're thrilled to hear that Helen was polite and extremely helpful in addressing your issue. It's also wonderful to know that you appreciate Trackstar's proactive approach and excellent vehicle monitoring services. Your feedback is greatly valued, and we're here to assist you anytime you need us! We will make sure the feedback is passed onto Helen !
Helpful staff
Helpful staff
Helpful and informative response to telephone query by Helen. Helped to set up App over the phone and given written confirmation of registration.
10 de junio de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your wonderful 5-star review! We're delighted to hear that Helen was able to provide a helpful and informative response to your telephone query. It's great to know that you successfully set up the app and received written confirmation of your registration. We will ensure the feedback is passed onto Helen !
Helen was very helpful
Helen was very helpful and resolved my query quickly
31 de mayo de 2024
Opinión espontánea
Respuesta de Trackstar
Hi John, thank you for your 5-Star review ! we will ensure the praise is passed onto Helen! We are thrilled to hear she resolved your query quickly for you !
Had my trackstar for 5 weeks and had…
Had my trackstar for 5 weeks and had to cancel as sold my Motorhome due to poor health .
They refuse any type of refund and keep all the money even though they are no longer providing a service .
Do not purchase unless you are sure to be keeping your vehicle.
I have since had contact from trackstar and they have agreed to help in this matter .
Seemed such a shame as their service was so professional before we had to cancel .
29 de mayo de 2024
Opinión espontánea
Respuesta de Trackstar
Hi Sharon, Thank you for taking the time to share your experience. We are very sorry to hear about your situation. We understand your frustration regarding the cancellation and refund policy. Our policies are in place to ensure consistency and fairness for all our customers. However, we always strive to accommodate our customers to the best of our abilities. I can see someone from our Customer Support Team has reached out and since resolved this issue for you. If you feel this has not been resolved, please dont hesitate to contact us directly at trackstarsupport@teletracnavman.com. Many thanks Trackstar
EXCELLENT SERVICE
28 de mayo de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your 5-star review ! We are thrilled to hear that you had a positive experience with our service.
Installed 6 years ago
Installed 6 years ago. Has tracked my car after theft and successful recovery. the location never updates! Ive had no response after emailing customer support.
Geofence does not work as ‘my location’ does not update. Only slight bit of hope that this is even working, The theft shows something must be working in the background.
There must be better trackers on the market. Check first.
24 de mayo de 2024
Opinión espontánea
Respuesta de Trackstar
Hi Douglas,
Thank you for sharing your experience with our tracking system. We appreciate your feedback and are glad to hear that it was instrumental in recovering your car after the theft.
We apologize for the issues you've encountered with the location updates and geofence functionality. Your feedback is essential for us to improve our services. We're also sorry to hear that you haven't received a response from our customer support team. This is not the level of service we strive to provide.
We will have a member of the Customer Support Team contact you directly on the details you have provided us with already to discuss these issues further.
Nothing but praise..!!
I have nothing but praise for the Customer Support promoting and assisting TrackStar products. The Service is outstanding, prompt and driven by some amazing people. Since having a TrackStar fitted on my partner’s car there was an issue with Subscription details, Helen from TrackStar solved the problem in just a few minutes, something BMW Mini were unable to address. Thank you Helen, we are very pleased with your help and guidance.
13 de mayo de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your great feedback! We are pleased to hear that Helen resolved your problem so quickly for you. We will ensure this praise is passed over to her!
A business that knows how to deliver Customer Service
Having just purchased a new car, it was fitted with a TrackStar. My previous vehicle’s TrackStar account was blocking the new subscription, and causing problems. Helen from TrackStar sorted the technical issues immediately, she was extremely helpful - and explained what had happened. I am, again, a very satisfied customer, and TrackStar should be pleased that her professional, calm approach has solved something BMW were unable to explain. Thank you…10/10+
9 de mayo de 2024
Opinión espontánea
Respuesta de Trackstar
Thank you for your great feedback! We are pleased to hear Helen resolved this for you and we will ensure the praise is passed onto her!
Helen is a credit to Trackstar
Helen helped me out a few weeks when my old vehicle was written off and needed the old tracker stood down. I had a few issues with the new tracker in our replacement vehicle and Helen contacted me today, she persevered, not happy until she got us back up and running. Absolutely brilliant Service!
1 de mayo de 2024
Opinión espontánea
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