Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very pleased with Aluminium Foil Membrane – Vapour Barrier and Thermal Insulation VCL – 1m x 50m. Reinforced, so easy to handle and didn’t tear. No quilted insulation, so fitted snugly between joist... Ver más

Valorada con 5 estrellas sobre 5

Another quick delivery of an easy to order item. Second purchase from here and will consider buying other items in the future. Delivery time notified in advance by DX Express and driver rang a few mi... Ver más

Valorada con 5 estrellas sobre 5

When I first ordered my product and the sale went through I hadn’t realised there wasn’t a phone number to call just an e-mail if there was a problem. But I needn’t have worried as I had to e-mail reg... Ver más

Valorada con 4 estrellas sobre 5

I like this company only one i use for silver foil but it was a day late today so sorry only 4 stars

Información sobre la empresa

  1. Proveedor de materiales para la construcción

Escrito por la empresa

The Lowest Trade Prices on Essential Building Materials to suit a variety of applications including foil loft insulation, roofing membrane, roofing accessories, damp proof membrane, vapour barrier and more. | FREE NEXT DAY UK DELIVERY


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

266 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,6

Todas las opiniones

(266)

12 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent Service

Prompt delivery, good prices, excellent customer service. One item was delivered damaged,customer service responded quickly, sending a replacement within 24 hours.

10 de noviembre de 2022
Valorada con 5 estrellas sobre 5

Old school efficiency

I ordered the insulation and it came the next day. The delivery driver rang me to confirm the delivery address and waited 5 minutes for me to return home.
This should all be no big deal. But after six months experience of renovation deliveries this standard of efficiency is incredibly rare. Thank you

2 de noviembre de 2022
Valorada con 5 estrellas sobre 5

Rapid delivery

Rapid delivery. Breathable fabric easy to use . Lightweight doesn’t tear. Used to line rafters to keep dust from falling onto newly boarded loft space . Bright and clean!

28 de octubre de 2022
Valorada con 1 estrellas sobre 5

Ordered and paid for materials a week…

Ordered and paid for materials a week ago expecting free next day delivery, 4 days past, sent email enquiring where the materials are. They replied would look into, a further 3 days later again sent another email. Just had a email saying couriers have lost the materials and fully refunded the monies. With a disgusting comment "not so sorry for any inconvenience caused"
Absolutely disgusting customer service would not recommend to anyone.
Would not even give them 1 star.

17 de octubre de 2022
Opinión espontánea
Logotipo de Trade Store Online

Respuesta de Trade Store Online

Hello we are very sorry for the issues you experienced arising from the carrier DPD. Unfortunately despite us sending the consignment on a guaranteed next day service with DPD they did lose the item, where we then offered to resend or refund the order.

Valorada con 1 estrellas sobre 5

Item never arrived

I ordered a loft ladder for next day delivery. I waited 4 days and still hadn't arrived. There was no phone number to call them to discuss the order.
I emailed them to ask for an update and they told me the item had been damaged and there were now none left in stock, then issued the refund.

Poor service and I wonder if the refund would have been processed if I didn't chase them up.

7 de octubre de 2022
Logotipo de Trade Store Online

Respuesta de Trade Store Online

Hello we are very sorry for the issues you experienced arising from the carrier DPD. Unfortunately despite us sending the consignment on a guaranteed next day service with DPD they did on this occasion damage the item in transit which meant the order couldn't be fulfilled - where we then offered to resend or refund the order.

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, initial purchase arrived damaged had replacement within days. Really good products and customer service.
Would definitely recommend.
Thankyou

8 de septiembre de 2022
Valorada con 1 estrellas sobre 5

Disappointed

Unfortunately I can give no more than 1 star due to the delivery and customer service I received, which is a shame as the product was good quality. I ordered 2 items on the Monday for next day delivery, I was emailed on the Tuesday to say the items had been despatched, and the product was finally delivered on the Friday at dinner time. The company basically stopped responding to my emails midweek, and washed there hands of it, and left me to chase the delivery company myself. The whole fiasco cost me 3 days on the job, and a whole lot of hassle. Couldn't recommend and won't be using again. Of course the company will respond saying they were let down with the courier's, blah blah blah, at the end of the day I bought the items from them, and they should be doing the chasing, not me. Avoid if it's a urgent item you require.

5 de septiembre de 2022
Logotipo de Trade Store Online

Respuesta de Trade Store Online

Hello we are very sorry that your experience with us wasn't as positive as it should have been. Unfortunately the carrier we sent your order on same day DPD were experiencing some IT difficulties on the days you were waiting for your order which in our experience is a very rare occurrence.

Kind regards

Trade Store

Valorada con 5 estrellas sobre 5

Great price

Great price , fast delivery , I was very impressed with this company and will definitely be using them again !

1 de septiembre de 2022
Valorada con 1 estrellas sobre 5

Order not received

Order not received, tried contacting you always got answer machine, left message to call back, still waiting !!!!!!

5 de septiembre de 2022
Logotipo de Trade Store Online

Respuesta de Trade Store Online

Hello we are very sorry that your experience with us wasn't as positive as it should have been. So that we can locate your order can you please contact us via our website so we can investigate your query.

Kind regards

Trade Store

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más