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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

TG products are always lovely, I am a regular returning customer. My last order disappeared in transit when in the hands of the delivery company, I informed TG who promptly sent out a replacement parc... Ver más

Valorada con 5 estrellas sobre 5

I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

True Grace? True classics! Been using them for years. Delivery always prompt and reliable. Truly memorable fragrances - recent converts to the oils - and we’ve become huge fans of their dining candles... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great communication, quick delivery and the diffusers last so long and keep there smell - wonderful product. Just bring back the old patterned bottles - I miss them!

La empresa ha respondido

Información sobre la empresa

  1. Tienda de velas

Escrito por la empresa

Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

175 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(175)

72 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

TG products are always lovely

TG products are always lovely, I am a regular returning customer. My last order disappeared in transit when in the hands of the delivery company, I informed TG who promptly sent out a replacement parcel, excellent service, thank you. Items received and already being enjoyed.

21 de septiembre de 2026
Valorada con 2 estrellas sobre 5

I bought the Fig essence for my…

I bought the Fig essence for my bedroom, but I didn't smell the aroma like I used to.

21 de septiembre de 2026
Logotipo de Truegrace

Respuesta de Truegrace

Thanks for the feedback Lizandro, sorry to hear there wasn't the same smell - we will feed this back to our product team. I can see you have been in touch with customer services who are sending you a replacement.

Valorada con 1 estrellas sobre 5

Big availability issues!

I purchased a True Grace rosemary & eucalyptus diffuser about 6 months ago from my local stockist. About 2 months ago, we started looking for an oil refill yet both the local shop and the TG website have been out of stock. The shop says they’ve been trying to get stock for months but have failed on countless occasions despite trying, and I’m not inclined to pay an extra £20 just for a new bottle. I’ll be looking for an alternative elsewhere 🙄

[EDIT following reply from retailer which is frankly a lot of nonsense; my local supplier has been having issues getting various items restocked by TG … for months. “They are hopeless” was the last thing I was told in the shop!]

28 de septiembre de 2026
Opinión espontánea
Logotipo de Truegrace

Respuesta de Truegrace

Hi Stu, thank you for your review. Our Rosemary & Eucalyptus is very popular and we are waiting on a delivery of fragrance to be able to restock it. We will take your feedback onboard

Valorada con 5 estrellas sobre 5

Terrific as always

Fabulous diffuser oil and quick delivery. Have been buying Wild Lime for many years and still love it.

24 de agosto de 2026
Logotipo de Truegrace

Respuesta de Truegrace

Thanks for the great feedback Jules.

Valorada con 5 estrellas sobre 5

Great quality product!

Great communication, quick delivery and the diffusers last so long and keep there smell - wonderful product. Just bring back the old patterned bottles - I miss them!

24 de agosto de 2026
Logotipo de Truegrace

Respuesta de Truegrace

Hi Tricia, thank you for taking the time to leave a review. We will pass the feedback about the bottles back to the product team. Thanks

Valorada con 5 estrellas sobre 5

True Grace, beautiful home fragrances.

One of the best home fragrance companies out there!
I’ve been buying True Grace products for years, I’ve tried others but always return to TG.
Company is based in UK and items are made here so it feels good to support them especially as their products have never let me down.
Ordering online is simple and delivery is pretty fast and always well packed.
I recommend them whenever I can, they offer beautiful candles and diffusers which I feel are reasonably priced, not the cheapest maybe but the quality is absolutely worth it and my home always smells divine!
They also offer sample cards so that you can try out a fragrance before you buy it which is the perfect way to find your favourite.
My absolute favourite home fragrance company by far, long may they continue to carry their beautiful company and original ethos forward!

21 de noviembre de 2025
Logotipo de Truegrace

Respuesta de Truegrace

Hi Rosa, thank you so much for your positive review. Really great to see that you enjoy our products and find ordering online easy.

Valorada con 1 estrellas sobre 5

I am still waiting for my order afeter…

I am still waiting for my order afeter seceral weeks without receiving any kind of information about the reasons of the delay

25 de junio de 2026
Logotipo de Truegrace

Respuesta de Truegrace

Sorry to hear you have still not received your order. I have spoken to our customer service advisor to look into this and send you an email.

Valorada con 2 estrellas sobre 5

Diffuser just doesn’t smell as it used…

Diffuser just doesn’t smell as it used to. Not good anymore. I have a new bottle and no smell around the house. Delivery was great.

22 de junio de 2026
Logotipo de Truegrace

Respuesta de Truegrace

Sorry to hear you have had a problem with one of our diffusers. If you contact enquiries@truegrace.com our customer services can help you out.

Valorada con 5 estrellas sobre 5

The website was easy to use

The website was easy to use, ordering was easy and delivery was swift.
The products are always wonderful quality and the candles really last and smell right down to the bottom.

26 de junio de 2026
Logotipo de Truegrace

Respuesta de Truegrace

Thank you for your great feedback Pen

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