One of the few places to find steaks and ground beef that's actually 100% grass fed and Canadian. Everything arrived frozen one day after I ordered it and I didn't have to sign for the package or be h... Ver más
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Consulta las opiniones de los clientes
The customer service team is always supportive and pleasant to deal with. Answering all my questions. You can't beat the quality of the meats and delivery is always packaged well. I will continue... Ver más
I ordered Tenderloin, which was very much overpriced, and unfortunately, it was not tenderloin.......It was a different, much cheaper cut, full of fibres and hard to chew. I think that it was stewin... Ver más
La empresa ha respondido
I started ordering and my first few boxes were great, however lately by boxes have arrived with partially unthawed products! My most recent box arrived completely unthawed! The packets of dry ice were... Ver más
La empresa ha respondido
3,2
Medio
68 opiniones
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I always praised the wonderful customer…
I always praised the wonderful customer service at trulocal. However that ended with my most recent order. I had ordered a chuck roast, which took up over half my points. The picture shows a rolled roast, but I got a flat piece of meat. When I complained and asked for a credit, I was ignored. I cancelled my subscription due to poor customer service.
10 de abril de 2025
Opinión espontánea
Respuesta de trulocal.ca
Hey Enid,
Thank you for taking the time to leave your review! I'm so sorry you were disappointed with your chuck roast, and the level of service you received - that's definitely not what we strive for :(
I do see you were chatting with one of our team members about the roast you ordered. Thank you so much for sharing those photos with us so we could look into things a bit and explain what might have happened; the flash freezing process can affect the shape of the meat in its frozen state, but when cooked the roast will look more like the photo reference we have on the website. With that said, that's completely fair you'd be concerned about how that roast looked when it arrived - especially when you take the points value of the product into consideration.
I've passed your feedback on to our team and our third-party supplier to look into; please know we take feedback like this seriously and we're always looking for ways to improve our products and our service.
In the meantime, I'd love to make this right for you! We'll typically offer loyalty rewards points as compensation, but I do see you've canceled your subscription - so I've processed a partial refund of $65 back to your payment method for the disappointing roast. Please note this may take a couple of days to reflect on your credit card statement.
Again, thank you so much for bringing this to our attention, Enid! Please feel free to reach out to us any time if you have any other concerns.
Extremely impressed
Extremely impressed with the quick and efficient delivery, the incredible quality of the meat and how fantastic their customer service is! Love the convenience of having exceptional meat delivered to my door! Will definitely continue to order!
31 de enero de 2025
Opinión espontánea
Respuesta de trulocal.ca
Thank you so much for the kind words, Kate - you've absolutely made our Friday! We're so glad to hear you're enjoying your boxes and that we've been able to make getting quality meat convenient for you. Thank you for your support, it means the world to us :)
Great Products, Great Service
We have been a member of TruLOCAL for many years now, and we are still as excited to unbox today as we were for the first time. The products are of high quality, they are traceable and ... local. We moved to a new province a few months ago, and the kind staff made the transition of the box smooth and easy. Thanks TruLOCAL, keep up the good work!
28 de octubre de 2024
Opinión espontánea
Respuesta de trulocal.ca
Thank you so much for your kind review, Marjan! Your support means the world to us and we're so thrilled to have you along for the adventure. We hope you're enjoying your new home (and province), our friend! Happy Friday :)
Disappointing order received today..2…
Disappointing order received today from Trulocal 2 packs of chicken wings were much smaller and not two rivers ..one sirloin steak was half the size of the usual 6 ounces..I complained and was asked to take pictures of the chicken and the steak which I did..then asked me to weigh them which I don’t have a scale for that..no offer of a refund or resolution..problem now resolved with a credit on my next order..now a happy customer
21 de octubre de 2024
Opinión espontánea
Respuesta de trulocal.ca
Hi Brenda,
Thank you so much for reaching out and sharing your recent experience with us.
We're terribly sorry to hear that you received the incorrect chicken wings and that the sirloin steak was much smaller than usual - that's certainly not the experience we strive for :(
I can see that you're currently in communication with a member of our team and we're committed to making things right! We really appreciate you taking the time to share those extra details with us as we'll be able to follow-up with both our fulfillment team and our third-party courier with ample information.
Again, we're so sorry about this and look forward to finding the right resolution for you. Thank you so much for bringing this to our attention, Brenda and for your continued support.
Reliable service & delicious high quality meats!
I've been using Tru Local for 2 years now and I enjoy the service! I like that I can order directly from local farmers and that I can get the information on the farmer from tru locals website so I can make ethical decisions and support local producers. I also appreciate that I can choose grass-fed options for much of the meat. For the delivery- I have always had great service. The package arrives within a couple of days of payment and is thoroughly frozen and can be easily placed in the freezer. On the occasion where I miss the courier, I haven't had any issues picking it up the next day or the product not being frozen enough. Overall, I would recommend tru local to anyone!
15 de agosto de 2024
Opinión espontánea
Respuesta de trulocal.ca
We're so happy to hear from you, Alana! Thank you so much for sharing this kind review. We're beyond thrilled to hear you're enjoying your experience with us :)
From a long time loyal customer
We have been customers of Trulocal for many years and they have consistently provided a top quality local product. The product is a little expensive but the quality is top notch. The order arrives quickly, to my door, frozen solid. I mostly buy fish and seafood, so this review would not cover beef or chicken.
21 de agosto de 2024
Opinión espontánea
Respuesta de trulocal.ca
You have absolutely made our Friday! We're so glad to hear that you're enjoying the fish and seafood products. Thank you so much for sharing your experience and for your support over the years, it really means the world to us :)
TruLocal's products/suppliers continue…
TruLocal's products/suppliers continue to disappoint (you can cut an inside round to look like a striploin). Do better! Tough, tasteless and expensive as to the quality received. Looking for alternative suppliers as we speak.
12 de agosto de 2024
Opinión espontánea
Respuesta de trulocal.ca
Hi Paul,
We're terribly sorry to hear you're disappointed in the quality of some of the products. That's certainly not the experience we strive for!
If you could please send us an email at info@trulocal.ca letting us know which products you experienced this with, we'd love the opportunity to look into this further for you and make things right.
Thank you so much for sharing your feedback, Paul! Our customer's experience is our top priority and your feedback helps us continue to improve.
Not happy that the salmon that I had in…
Not happy that the salmon that I had in my order was packaged in 2023. In fact a few of my meats were. And best before is in August. Basically cancelling subscription
10 de julio de 2024
Opinión espontánea
Respuesta de trulocal.ca
Hey Adrienne,
Thank you so much for sharing your feedback with us. We're terribly sorry for any disappointment caused by your recent order.
We tend to rotate our inventory on hand very frequently to ensure that our customers are receiving fresh products in every box! While it is true that our products can last up to 12 months in the freezer, since they are vacuum sealed and blast frozen, I'm wondering if there may be an error on the label itself.
Please feel free to send us an email at info@truloca.ca including the lot/batch number from the packaging and we'll be sure to look into this right away and make things right.
Thanks again for sharing your feedback with us, Adrienne. We look forward to hearing from you!
Love TruLocal - will never go back!
My family and I LOVE TruLocal. We have been loyal TruLocal customers for years now and honestly there is nothing like it! We love the roasts and ground beef, and we also love knowing we are supporting our local farm community. YUM YUM YUM! We also love trying new meats and different dishes! Also - SPECTACULAR customer service.
3 de julio de 2024
Opinión espontánea
Respuesta de trulocal.ca
Rebecca! Thank you SO much for your kind words. We are so happy to hear you and your family is enjoying your experience with us - it means the world to us <3
Worst meat ever!!
Worst meat ever!!! The rib eye steak was so tough we couldn’t eat it Will never order from this company again
24 de mayo de 2024
Opinión espontánea
Respuesta de trulocal.ca
Hi Talitha,
Thanks so much for sharing your feedback with us. We're so terribly sorry to hear about your experience with the Ribeye Steaks. That's definitely not the quality we strive for nor the experience we want our customers to have :(
I can see that you've connected with us via. email and a member of our team has asked for a few extra details so we can proceed in sharing your feedback with our product manager and supplier. Thank you so much for bringing this to our attention, Talitha. We'll be sure to make this right for you!
The meat was grizzled and in steak and…
The meat was grizzled and in steak and the bacon product a lot of fat
8 de marzo de 2024
Opinión espontánea
Respuesta de trulocal.ca
Hey there,
We're terribly sorry to hear about your recent experience with the Steaks and the Bacon. That certainly isn't the experience we strive for.
Processing and Packaging is done at the supplier level before it arrives to us however, we do hand pack each box and inspect each item before it is packed. We'll be sure to share your feedback with our team and the supplier for further review.
I can see that a member of our team has followed up with your through email regarding your recent experience and will be sure to do their best to make this right for you!
Thank you so much for taking the time to share your experience with us as we're constantly looking to improve our service and customer's experience, and your feedback helps us to achieve that.
Should have started using Trulocal years ago
If you buy meat strictly based on price, then Trulocal is not your you. It is expensive, but for that price, you are getting locally raised meats and sustainably sourced seafood, not factory farming type meats from unknown suppliers that you typically see at the grocery store. With Trulocal, you can see where your meat comes from because they tell you who the supplier is. For us, that is important so the price is worth it. Plus I don't have to go to Costco anymore for chicken, that place is my nightmare.
We have been very impressed with the quality, this is certainly better than your typical Costco or grocery store meats.
Shipping for us in Kingston, ON is next day with Fedex. With the subscription, Trulocal is very flexible, you can change the items in your box before it ships and change the frequency of your order. They send you an email remainder before it ships.
6 de febrero de 2024
Opinión espontánea
Respuesta de trulocal.ca
Ryan!! We love all of your reasons for shopping with us and are so thrilled to hear you're enjoying your experience. Thank you so much for your kind review - you made our Monday <3
We had paid for a medium box and had…
We had paid for a medium box and had picked up good cuts of meat, and were quite excited for some good beef having lived in Alberta for years and moved out east. Unfortunately, it did not meet anywhere near our expectations. First, the package date was 1.5 months past when we got it, and the meat was extremely chewy, and that’s speaking for “high quality” beef. We had got a holiday box for my father in law for Christmas, and gotten us a box at around the same time. Both the quality of meat in both boxes were so disappointing and no where near decent quality meat. Not to mention past dated too. We were excited to move forward with trulocal when we placed our order, but unfortunately the result didn’t turn out ok. We had higher expectations than low quality chewy meat.
10 de enero de 2024
Opinión espontánea
Respuesta de trulocal.ca
Hi Jessica,
Thank you so much for reaching out and sharing your feedback with us. We're so terribly sorry to hear you were disappointed in the quality of the steaks. That's certainly not the experience we strive for!
Since the products are blast frozen at the supplier level, they can be stored in your freezer and enjoyed for up to 12 months from the day they were packaged on.
We rotate our inventory frequently and try to keep as little "extra" packages on hand as possible to ensure our customers continue to get fresh products in each and every box.
We take our customer's concerns very seriously and appreciate you taking the time to share your experience with us. We'd love to look into this a little further for you, Jessica! Please feel free to email us at info@trulocal.ca and we'll be sure to take good care of you.
Exorbitantly priced
Exorbitantly priced. Take a look at the grass-fed beef prices at Farm Boy or Loblaws, and you will be shocked at how much you are overpaying. But the most disappointing thing about this company is that they use unethical practices. Quantity can be changed without changing an already absurd price. So you think you're ordering 8 sausages, but you'll only get 4 for the same price. Secondly, they frequently change their recipes without notifying their customers! As a result, you think you're ordering what you've been ordering several times before, but instead you're getting something completely different. For example, in the past, their mild Italian sausages were very tasty, but then they decided to make them 300 times more spongy and spicy without telling you about it. Right now I am stuck with 4 packages of sausages that nobody can eat.
Update: Before writing a review, I contacted their customer service, but they were unhelpful. They just gave me 1,500 points that I can't put in my pocket.
21 de agosto de 2023
Opinión espontánea
Respuesta de trulocal.ca
Hi Olya!
Thank you so much for taking the time to leave this review. Our customer's feedback is very important to us and we appreciate you sharing yours with us.
Our prices are definitely more comparable to boutique grocers, with the added convenience of direct-to-home delivery plus the local factor. Given the rising costs of meats, dry ice, packing materials, shipping and labour, we do try our best to offer competitive prices in comparison to other direct-to-home services available.
Transparency has always been a top priority of ours. Product descriptions, pack sizes, ingredient lists, and nutrition facts can be found directly on our website so our customers can pick and choose the products that best fit their needs.
I'm terribly sorry about your recent experience with the Mild-Italian Sausages, that's certainly not the experience we strive for. If a vendor modifies a recipe, it's typically because of feedback received by customers and in an effort to improve customer satisfaction however, they'll usually notify us when doing so.
I would love to look into this further for you. Please email our team at info@trulocal.ca so we can make things right for you.
Update: I'm seeing that you updated your review! Thanks so much for those additional details. I was able to find your email thread with our team member. I'm so sorry you were unhappy with 1500 loyalty rewards points as compensation. Typically, we'll offer a replacement package(s) or a credit in the form of loyalty rewards points that you can use to redeem complimentary products or dollars off your next box.
That's no problem at all though, Olya. I've gone ahead and swapped the loyalty rewards points for a refund on those packages instead. Refunds are issued automatically however, may take up to a few days to reflect on your card. If there is anything else we can do, please don't hesitate to reach out.
Thanks again for taking the time to share your feedback with us, Olya!
Best service!
The best. I have been ordering from TruLOCAL now for quite a while and love the meats, the services and the fact that I am saving money! I bought for my boys and wives for Valentine’s Day and they both loved it! I will remain a customer for a long time! I have also ordered the bbq package and I am set for my family coming to visit!
Side note. I was living in York Region area and all my orders were delivered in about 2 days. I have since moved to northern Ontario and still get my order in 2-3 days!
27 de julio de 2023
Opinión espontánea
Respuesta de trulocal.ca
Wow, Dale! Thank you so so much for this kind review. We are so thrilled to hear that you're enjoying the products and service, it really means the world to us <3
So you hand inspect all product before…
So you hand inspect all product before going in thee box. How does 2 ribeye steaks cut by a 5 year old is my guess. You 1/2 inch thick on one end to 1/8 inch thick at the other?
19 de abril de 2023
Opinión espontánea
Respuesta de trulocal.ca
Hi David,
Thanks so much for reaching out! We're so terribly sorry to hear about your most recent experience with the thickness of the ribeye steaks. We take our customer's feedback very seriously and would love to look into this further for you.
Unfortunately, we were unable to locate an account or any email communication under your display name. Is it possible your truLOCAL account is under a different name?
Please shoot us an email at info@trulocal.ca - we'd love to make this right for you!
Respuesta de trulocal.ca
Thank you SO much, Mike! We appreciate the kind review :)
Really good product
The company I work for bought everyone a trulocal meat box of their choosing, to say good job. Im not sure how much it costed and it took a month to arrive but the meat is absolutely delicious! The best cuts for sure. I'm not really a order to my door type guy cuz anything dropped at my doorstep gets porch pirated (stolen) I had this delivered to my work. Not sure if I'd order personally due to this but very good product.
13 de marzo de 2023
Opinión espontánea
Respuesta de trulocal.ca
Thank you so much for taking the time to leave this thoughtful review, we are SO happy to hear that you enjoyed your box :)
Please know that it typically takes about 2-4 days to receive your box after it's been billed with us :)
The lead time was longer for these specific boxes, just because it was a corporate program with more volume than we typically handle on a weekly basis!
Shipping to your workplace or a friend or family member's place is a great option for those with pesky porch pirate issues!
We appreciate you taking the time to leave this review, it means so much to us!! :)
truLOCAL for LIFE! Best meat subscription box ever!
I have been ordering from truLOCAL for nearly 3 years. Regardless of how many years it has been, it still feels like Christmas morning opening their carefully packed boxes of delicious-tasting meats! Some of my favourites include ground buffalo, roasted red pepper and garlic chicken, turkey burgers and some of their newest additions; perogies, wild game meat sticks and jerky!
I love the fact that I have the option to customize my box every month. The products might be different, but the quality and customer service will always be top-notch! Can't wait to see what you guys add to the menu next!
28 de marzo de 2023
Opinión espontánea
Respuesta de trulocal.ca
Lindsay! Thank you SO much, you just made our day! :)
Opened packages and tears
Got 2 boxes. First one seemed great. Second box arrived and a bag of scallops was open and all over in the box. Also a package of our elk burgers had a hole in it and was no longer vacuum sealed. Meat quality is pretty good but they need to get their packaging under control.
1 de marzo de 2023
Opinión espontánea
Respuesta de trulocal.ca
Hi Kyle,
Thank you for taking the time to leave a review and sharing your recent experience with us. We're truly sorry to hear about this, we understand how frustrating and disappointing that must have been for you.
Packaging is done at the supplier level before it arrives to us - we hand pack each box and inspect each item before it is packed. However, given the nature of shipping, sometimes small holes or tears can occur when the products move around in transit. Some packaging holds up better than others, it really depends on each individual supplier's size and packaging capabilities! It's definitely something we keep track of and report back to the suppliers we work with.
Please know that small holes in the packaging shouldn't compromise the quality of the product. However, we completely understand that it can still be an unpleasant experience, especially if it made a mess like the scallops did! We are so sorry about this.
Looking into your account notes, it looks like our team has already spoken to you and offered a solution that we hope was satisfactory. We're always happy to replace any product that arrives in an unacceptable condition, issue a refund, or offer loyalty points that you can redeem for other products in the future.
We appreciate your valuable feedback and thank you for bringing this issue to our attention. We're constantly working to improve our service and customer experience, and your feedback helps us achieve that. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We're always here to help.
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