One of the few places to find steaks and ground beef that's actually 100% grass fed and Canadian. Everything arrived frozen one day after I ordered it and I didn't have to sign for the package or be h... Ver más
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Consulta las opiniones de los clientes
The customer service team is always supportive and pleasant to deal with. Answering all my questions. You can't beat the quality of the meats and delivery is always packaged well. I will continue... Ver más
I ordered Tenderloin, which was very much overpriced, and unfortunately, it was not tenderloin.......It was a different, much cheaper cut, full of fibres and hard to chew. I think that it was stewin... Ver más
La empresa ha respondido
I started ordering and my first few boxes were great, however lately by boxes have arrived with partially unthawed products! My most recent box arrived completely unthawed! The packets of dry ice were... Ver más
La empresa ha respondido
3,2
Medio
68 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Just received my box ...
Just received my box .... Je viens de recevoir ma boîte.... Overpriced ! Trop chère!!
16 de abril de 2021
Opinión espontánea
Respuesta de trulocal.ca
Hi Elkin, we are so sorry to hear you didn't enjoy your box :(
That's certainly not the experience we strive for.
We understand that this review is from last year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
Our prices are comparable to a specialty grocer, with the added convenience of home delivery plus the local factor.
We do our best to be as transparent with our pricing as possible - the two box options and prices are listed on our website, and the contents are fully customizable so that you know what to expect once your package is delivered :)
If you have any suggestions on how we can improve, please feel free to reach out to us at info@trulocal.ca - we always appreciate any feedback we can get, both positive and negative!
We sincerely appreciate you giving us a try, and hope you've found a service that suits your needs :)
I’m seeing some negative reviews for…
I’m seeing some negative reviews for Tru Local although my experience with them has always been mostly positive and when there was an issue it was rectified immediately. It is true that it is definitely more expensive to order your meat this way however people comparing the price of a locally sourced ethically raised beef to the price of Walmart meat which by the way is mostly sourced from the States is like comparing Apples to Oranges and I realize some people aren’t concerned about sourcing or the quality of the food they consume as much as the bottom line. I will also say that there is absolutely no comparison as far as quality to what you will find in most grocery stores. As far as their competitors go without actually naming one of the most popular ones people need to understand sourcing because one in particular uses mostly American beef so this is in no way supporting local farmers as well as the fact that American farming practices in general are not as regulated as Canadian. I will finish by saying that if I was feeding a family and not just two people I couldn’t afford to use Tru Local as my main go to for meat and I do supplement with another distributor for seafood and also a local market for some meat items. I would have given this rating five stars if it were not for the fact that this last order was delivered almost one week after ordering and I did notice a difference in how some items were packaged although everything was received intact and still frozen. I expect the quality of the items to be the same and if not I’ll update this review later. I believe they are using a different delivery service now and I’ll have to see how it goes.
11 de abril de 2021
Opinión espontánea
Respuesta de trulocal.ca
Hi Kim,
Thank you so much for taking the time to leave this review. It is so thoughtfully written and we sincerely appreciate it :)
We understand that this review is from last year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
You have always been very pleasant to chat with, please don't hesitate to reach out in the future if there's anything at all we can do for you. Wishing you well!
They cannot deliver on time
They cannot deliver on time. A 6 or more day window for delivery for a frozen product is not acceptable. I understand that they are dealing with courier services. Just won’t work for me. I ordered my first box and it came on the first day that was listed , so I signed up for the subscription, but I am still waiting for my second box to arrive On the last day of the 6 day window.
6 de abril de 2021
Opinión espontánea
Respuesta de trulocal.ca
Hi Lorette, we appreciate you taking the time to leave this review!
We understand that this review is from last year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews.
We sincerely apologize for your experience with the delivery timelines :( That is never the experience we want our customers to have.
It looks like when you first began ordering, we were still adjusting to the various challenges presented to us from everything going on with the pandemic - we were hit with some product and dry ice shortages, courier delays, staff shortages, and an increased volume in orders. That being said, we've had some time to adjust since then, and we sincerely apologize that this resulted in a less-than-fantastic experience for you.
Should you choose to give us another shot in the future, please don't hesitate to reach out to us directly at info@trulocal.ca, and we will give you a promo code to hopefully make up for your last experience :)
Thanks so much Lorette!
Nearly 200% markup on items
The portions add up to nearly a 200% markup. Way too expensive.
15 de febrero de 2021
Opinión espontánea
Respuesta de trulocal.ca
Hi Joel, thank you so much for taking the time to give us your feedback - we appreciate any feedback we can get, both positive and negative!
We realize we've already had a chance to chat via email back when this review was initially left- we just got out Trust Pilot account up and running, so we wanted to quickly touch base on here as well.
Thank you for providing us with your feedback back in 2021, we hope you've found an awesome local source nearby! Thanks so much, Joel.
Checked out the price for ordering meat…
Checked out the price for ordering meat from this company months ago. It was very expensive. They popped up on a Facebook ad so clicked to check out if prices dropped. Cannot see pricing unless you give email address and name.
Went back to ad on Facebook to ask the company why, there were glowing reviews that each had a response from the company and guess what....no way to ask any questions. No up front pricing. Reviews that do not seem real. Great marketing. Deceptive.
17 de mayo de 2020
Opinión espontánea
Respuesta de trulocal.ca
Hi there!
Thank you so much for taking the time to check us out, we are so very sorry to see your review.
For our subscription boxes, we have two box sizes - a Starter Box for $135 and a Family Box for $259 - and then you can customize the contents within each box size. You can check out the prices on our 'Pricing' page on the website, and play around with customizing a box on the 'Build Your Box' page.
Because we ship perishable food items, the postal code check is there to check to ensure that we can ship to you within a timely manner, before you go through the process of building a box! The email address field is there so that it can auto-populate at the end, should you choose to check out! It's also there in case you abandon the page, so that your contents stay saved if you choose to return :)
Please know that your email address is only used if you choose to proceed to checkout, or if you specifically sign up for our newsletter!
If you want to bypass that step, you can simply leave the field blank! It's optional :)
We can assure you that all of our reviews are real - there are plenty of reviews you can read Google or on our social media channels.
If you have any questions at all, you can always comment on the ad you're referring to, or shoot us off an email to info@trulocal.ca - we are happy to help!
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