One of the few places to find steaks and ground beef that's actually 100% grass fed and Canadian. Everything arrived frozen one day after I ordered it and I didn't have to sign for the package or be h... Ver más
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Consulta las opiniones de los clientes
The customer service team is always supportive and pleasant to deal with. Answering all my questions. You can't beat the quality of the meats and delivery is always packaged well. I will continue... Ver más
I ordered Tenderloin, which was very much overpriced, and unfortunately, it was not tenderloin.......It was a different, much cheaper cut, full of fibres and hard to chew. I think that it was stewin... Ver más
La empresa ha respondido
I started ordering and my first few boxes were great, however lately by boxes have arrived with partially unthawed products! My most recent box arrived completely unthawed! The packets of dry ice were... Ver más
La empresa ha respondido
3,2
Medio
68 opiniones
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Ha contestado el 100% de las opiniones negativas
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Awesome quality and selection &…
Awesome quality and selection & customer service has been phenomenal anytime I've needed assistance. Happy to shop, support, and eat local!
9 de enero de 2023
Opinión espontánea
Respuesta de trulocal.ca
Sooo happy to hear this, Aaron. Thank you so much for taking the time to leave this review! It means a lot to us.
I love truLOCAL
I love truLOCAL. It is SO easy and convenient to get all my meats right from one place! I also love that I am supporting a local company that does more than just exist - they are always finding ways to give back to the community. 10/10!!!
25 de enero de 2023
Opinión espontánea
Respuesta de trulocal.ca
Hi Stephanie, thank you from the bottom of our hearts for this kind review! We appreciate your support so much :)
Awesome Service!
I get great meat delivered right to my door every month - can't go wrong with that! Super convenient and way better than grocery store meat. Great customer service as well!
16 de enero de 2023
Opinión espontánea
Respuesta de trulocal.ca
Thank you James!! We sincerely appreciate the kind words :)
Thanks for always being such a pleasure to chat with!
truLOCAL is awesome.
truLOCAL is awesome.. it is so convenient to choose items in my subscription and have them delivered to my front door.. They have such a wide selection to choose from (sometimes I even have trouble doing so) from your basic chicken and beef cuts, to lamb and bison. Another reason I love truLOCAL is because everything (except the fish) is local to Alberta.. I love knowing where my food is coming from.. It can be a little pricey, not far off from your farmers markets where you can find these products… but having the knowledge of which farms my meat is coming from outweighs the costs! Their customer service team is wonderful, always willing to help when needed.. I love truLOCAL!
24 de enero de 2023
Opinión espontánea
Respuesta de trulocal.ca
Morgan! truLOCAL loves you!
Thank you for this kind review, we are so happy to hear that you're happy with the service. We appreciate the support so much :)
Veeery fast delivery - great quality too!
Surprisingly my last box came what felt like immediately (after one day). Meat quality was top-notch. No complaints at all.
3 de enero de 2023
Opinión espontánea
Respuesta de trulocal.ca
Hi Ryan, we are so happy to hear that you're happy!
Thank you so much for taking the time to leave this review :)
Please don't hesitate to reach out if you ever have any questions or feedback at all!
Respuesta de trulocal.ca
So happy to hear this! We definitely love writing the notes - we appreciate the kind review so much.
Better than going to the store!
I ordered my box pre-christmas, got a box for myself and for a gift. The options were great, and the message from my giftee was absolutely overjoyed. I was going to make this a one time thing but after shopping around found that not only was truLOCAL competitive but were better in some areas plus free delivery, could not beat that.
I will keep you posted on how the saga continues!!
3 de enero de 2023
Opinión espontánea
Respuesta de trulocal.ca
We are SO happy to hear this, Jeremy! :)
We sincerely appreciate you giving us a try and trusting us with your gifting-needs -- we were super excited about the new holiday box options this past year, so it's really great to hear that you enjoyed them as much as we had hoped.
Please let us know how your next box goes, and please don't ever hesitate to reach out to us at info@trulocal.ca if you have any questions or feedback at all!
I love the selection and the quality!
I love the selection and the quality of meat and seafood. So many amazing local products to try! The customer service is exceptional, and its so convenient to have everything delivered on dry ice direct to your door, without needing to be home/sign for it.
3 de enero de 2023
Opinión espontánea
Respuesta de trulocal.ca
Janine! Thank you so much for taking the time to leave us this review, it means so much to us. Please don't ever hesitate to reach out in the future if you have any feedback or suggestions at all, we are all ears!
Respuesta de trulocal.ca
Thank you so much for taking the time to leave this review, we sincerely appreciate it :)
Love truLOCAL Meat!
Excellent experience with truLOCAL Orders!
Recommend it to everyone who would like to have premium quality meat delivered right to your doors!
16 de diciembre de 2022
Opinión espontánea
Respuesta de trulocal.ca
Thank you SO much for this kind review! We love you right back!
Excellent Customer Service. Difficult Website.
The customer service is excellent but the website is a little hard to navigate when you have discount codes. I've had to contact customer service a few times but every time, they've been amazing. If there's a mistake or you don't cancel your box on time, which did happen to me once, they were very quick to cancel and credit my card back. If for some reason you miss the window though, I could see it being a problem because they ship out so quickly.
Products have been fantastic. The salmon pies in our house are a must. As are the bison burgers. Highly recommend and have been using their service since 2020 with only one price increase. That's not terrible considering the current state of inflation everywhere.
10 de diciembre de 2022
Opinión espontánea
Respuesta de trulocal.ca
Carri! Thank you so much for taking the time to leave this review, we sincerely appreciate the honest feedback so much :)
We are so happy to hear you're enjoying the salmon pies & bison burgers - keep an eye out in your next box, we've added a little something extra in there for you ;)
And thank you for the feedback about the website - any feedback we can get helps us to improve our service as we grow.
We want to hear feedback from daily users like yourself, because you guys know way better than we do what pain-points you're running into and where we can work to improve.
The functionality of the website is definitely high up on our priority list as we continue to grow and improve, so if you ever have any feedback or suggestions at all - we are all ears!
Thanks for being a great customer, Carri :)
Top notch food and service!
I’ve been ordering from Trulocal for 4 years now and I can’t thank them enough for consistently delivering quality healthy food. I also want to mention that they have impeccable customer service as they consistently come through by finding a quick solution to any issue that has come up throughout the years. I’ve never been treated better by a company so thank you!
23 de octubre de 2022
Opinión espontánea
Respuesta de trulocal.ca
Jennifer! You have been nothing but an absolute pleasure to have as a customer over the years.
Looking into your account notes from our end, we can see many notes, left by multiple team members, commenting on how sweet you are.
Thank you for your kind words, and thank you for always treating our team with compassion and respect. We are truly so grateful for every interaction with you.
Goodbye Trulocal
I was purchasing from Trulocal for about 3 months when I was feeling like I'm not getting my money's worth so I cut back my order so I could get a good comparison. And what I found out was crazy. They're charging me $160.00 a month for about maybe $100.00 worth of food. I cancelled right away and told them they should be ashamed of what they're doing. No reply. So please if you're thinking about using Trulocal stop now and find someone else. Please.
Trulocal I hope you go out of business soon
5 de septiembre de 2022
Opinión espontánea
Respuesta de trulocal.ca
Hi Chris, thank you so much for taking the time to leave this review!
We are so terribly sorry to hear this :(
Our prices are definitely comparable to your boutique grocers, with the added convenience of direct-to-home delivery plus the local factor.
Given the rising costs of meat, packaging, dry ice, shipping, labour, etc - we definitely do our very best to keep our pricing competitive to other similar direct-to-home services, but we certainly appreciate any feedback we can get to work to improve as we grow.
In regards to not replying to your comment, we are so terribly sorry. It looks like you left your comments in your cancellation survey.
Those comments are filed into your account for feedback to review quarterly, but the comments don't actually get automatically sent over to our customer service team.
The best way to reach our team is at info@trulocal.ca - we are happy to help in anyway we can.
We sincerely apologize again, we appreciate you giving us a try and truly hope you've found an awesome local source nearby!
I would stay away ordering meat from…
I would stay away ordering meat from them.
I placed my only order on Aug 13th which Novax (carrier) sent me a confirmation which was shipped on 16th. I was genuinely excited to try it out.
I get an email from truLOCAL on August 16 saying that second order has been shipped (yes 1 days later my "first" order arrived). I gave them a call 4 times to cancel and ask why they are sending me the second order for no reason and none of the time they picked up their phone. Once I get a hold of them on 17th of August via email they say that I clicked on “Get My Box Now” from my profile page on August 15th 6:48PM to trigger the second order (which I never did). I sent the email to treLOCAL on August 16th 10:13pm that I did not order or click on “Get My Box Now” and asking to be cancelled.
They sent me the exact same order without any modification and charge me the full price for something that I did not order. What a poor customer service
19 de agosto de 2022
Opinión espontánea
Respuesta de trulocal.ca
Hi Aki,
We are so terribly sorry about this situation - as mentioned in our email communication, we do have an account history log that logs customers' actions taken on each individual account.
It does appear that 'Get My Box Now' was selected on your account, triggering a second order to be pushed through.
It isn't uncommon for customers to receive more than one box in a given week (i.e. if they are having some extra company over or have gone through their contents quicker than originally planned) - so it's not something that we would have flagged internally as suspicious or as a possible mistake.
That being said, we always do our very best to reverse any orders that are unintentionally placed!
We can cancel & refund an order before it has been packed and shipped out - but it's unfortunately incredibly difficult to reverse an unintentional order once it has been shipped and delivered successfully.
Especially given the current situation with COVID-19, we aren't able to accept returns for food. :(
It looks like you did send us an email into marketing@mail.trulocal.ca, which is an unmonitored marketing email for newsletters - our Consumer Experience Team handles communication through our customer service inbox - info@trulocal.ca - so that explains why your email to us was missed. We are so terribly sorry, this is an all-around unfortunate situation and definitely not the experience we want you to have with us. Please feel free to email us at info@trulocal.ca when your freezer is getting low again - we would love to send you a box of your choice of contents, on us!
Great products!
We’ve had a subscription from Trulocal for a couple of years now. For the most part, the cost is comparable to grocery stores (there are some products that are slightly more expensive) but we like the idea that we’re shopping local. We also like the range of products available. The meats have always been good - we particularly like the bison and grass fed beef - and we’ve never had a problem with quality.
4 de abril de 2022
Opinión espontánea
Respuesta de trulocal.ca
Hi there, we sincerely appreciate you taking the time to leave this kind review :)
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
We are so happy to hear you've enjoyed everything so far - please don't ever hesitate to reach out if you have any questions, concerns, or feedback at all!
And if you have a free moment to shoot us off an email to info@trulocal.ca, we would love to know which Haupt is behind this kind review! :)
Two years of great products.
We've been ordering from them since the beginning of the pandemic. The cost is a lot cheaper than buying at grocery stores or local butchers (we're in Northern Ontario). Shipping is always fast (we get it 2 days after it being shipped which is impressive.) and it usually ships out within a few days of us ordering it. It's packed with dry ice in the summer, and with these awesome reusable ice packs in the winter that last over 24 hours on their own (we reuse them for when we need ice packs) and longer when packed with frozen items. We stick to ordering products from Ontario producers and have never been disappointed. Meats are always juicy and flavourful. I also love the add on options they have for fruits and vegetables now. The few times I've contacted customer service (about promo codes or with questions) they've always been extremely helpful.
23 de marzo de 2022
Opinión espontánea
Respuesta de trulocal.ca
Hi EC, we sincerely appreciate you taking the time to leave this kind review :)
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
We are so happy to hear you've enjoyed everything so far - please don't ever hesitate to reach out if you have any questions, concerns, or feedback at all!
And if you have a free moment to shoot us off an email to info@trulocal.ca, we would love to know who the customer is behind this kind review!
Tru “local” sent us shrimp from china
Tru “local” sent us farmed shrimp from China. Even frozen it smelled like sewer. Absolutely horrible taste, not local and a cheap product.
9 de enero de 2022
Opinión espontánea
Respuesta de trulocal.ca
Hi Catherine, we are so terribly sorry to hear this.
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
Looking into our email communication, we can see that a member of our team responded to your concerns via email on January 10th but needed some more information about the name & email the account was under in order to issue a refund or replacement, as we weren't able to find an account under your name!
Could your account be under a different name?
If you haven't had a chance to chat with our team yet, please feel free to reach out to info@trulocal.ca - we would love to look into this further and make things right.
This company is a scam and will commit…
This company is a scam and will commit fraud and charge your credit card for product they you never ordered or received.
HIGH SCAM ALERT!
7 de enero de 2022
Opinión espontánea
Respuesta de trulocal.ca
Hi Mike, we are so terribly sorry to hear this.
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
We can't seem to find an account or any email communication for a customer with your first and last name in our records, could your account be under a different name?
If you haven't had a chance to chat with our team yet, please feel free to reach out to info@trulocal.ca - we would love to look into this further and make things right.
Dissappointment
Orderd a Christmas box December 19 and recived confirmation to be delivered within 7 days when contacted theu informed us we chose shipping January 5th we cancelled never again stick to costco or Omaha steaks
25 de diciembre de 2021
Opinión espontánea
Respuesta de trulocal.ca
Hi Mike, thank you so much for taking the time to leave this review!
We understand that this review is from last year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
Our holiday gift boxes have the option to choose a shipping date upon checkout, a little calendar pops up and you can select when you would like your box to ship -- it looks like your wife had chosen January 5th as the preferred shipping date upon checkout, which is why the box didn't ship prior to that selected date :(
We do see here that our team was able to cancel and refund the order for her back in December.
We sincerely apologize once again for any inconvenience this may have caused and will certainly take this feedback into consideration for our holiday box planning for this upcoming season.
Respuesta de trulocal.ca
Hi Sumaia!
We are so sorry to hear that you're receiving some unwanted ads :(
Ads will often be displayed if the platform you are using believes you would be interested in the service or product it is advertising (ie. if you've interacted/engaged with similar services or products, if you've interacted/engaged with the service itself, or left comments on the ads). If you would like to see less ads, you can always click the "..." on the top right corner of the ad, and select to no longer have the ads show up for you :)
We hope this helps!
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