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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

It's been 1 month now that i have been working with TrustonTap and i have loved every second of it, the team are so incredibly helpful and sweet. Thank you to everyone in the customer service team! Th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Visits from my TrustonTap carer, NB, have been truly supportive in every way. NB is charming and intuitive about my needs and has helped with bed making, laundry, small shops and keeping things ship-s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

TrustonTap have been brilliant for Mum. She has a wonderful, kind live-in carer who gets on brilliantly with her and makes sure she eats and sleeps well and gets her daily exercise. She has 3 eq... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Sharma was kind and caring and looked after my husband after a recent operation. We felt she was very concerned for his welfare and as he still had poor mobility and was confined to bed, kept checking... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios de asistencia médica a domicilio
  2. Organización de asistencia y servicios para discapacitados
  3. Cuidado de personas mayores

Escrito por la empresa

TrustonTap is an introductory care agency, helping older people across Oxfordshire and Buckinghamshire to stay at home, independently, for as long as possible with trusted, affordable care and support on tap. We know that finding suitable care can often be very difficult and we want to make this easier for those receiving care, their families and/or healthcare professionals. We understand that good care is all about relationships and that short visits with different carers every day, do not work for carers or those they care for. Whether you or your loved one needs a carer to help with washing or dressing, pick up a prescription, help with administration or simply to have someone to chat to, TrustonTap can introduce you to trained, experienced and vetted carers living in your local area.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

180 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(180)

48 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Simply put

Simply put, Trust on Tap are straight forward easy to deal with incredibly friendly and reliable

29 de diciembre de 2025
Opinión espontánea
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Respuesta de TrustonTap

Thank you for your kind words. Most appreciated.
William
Founder & CEO

Valorada con 5 estrellas sobre 5

Great interaction with carers and…

Great interaction with carers and clients. Trustworthy, reliable and professional, would recommend

1 de diciembre de 2025
Opinión espontánea
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Respuesta de TrustonTap

Thank you so much for your feedback
William
Founder & CEO

Valorada con 5 estrellas sobre 5

My carer

My carer, Aaina, is diligent, thorough, very friendly and thoughtful. She does all I could ask of her, and more. It is a pleasure having her in the house and she has transformed our lives at this difficult post surgery time. Her cooking skills are excellent.

24 de noviembre de 2025
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Respuesta de TrustonTap

Thank you for your kind words. Most appreciated

Valorada con 5 estrellas sobre 5

Kind, prompt and helpful

Trust on tap were great at listening to the care needs of my Dad and supporting for me. They were thoughtful, kind and effective in finding just what I needed.

3 de noviembre de 2025
Opinión espontánea
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Respuesta de TrustonTap

Thank you for your kind words
William
Founder and MD

Valorada con 5 estrellas sobre 5

Huma has been one of the best things to…

Huma has been one of the best things to enter our lives. That may sound over the top but she is absolutely brilliant. The words 'thank you' never seem to be enough.

14 de julio de 2025
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Respuesta de TrustonTap

Joanna,
Thank you for your kind words. Really appreciated.
William
Founder & MD
TrustonTap

Valorada con 4 estrellas sobre 5

We were able to find a really good…

We were able to find a really good carer through this platform. We would give five stars, but unfortunately, the carer is occasionally not able to come every week. When she does come, though, she is brilliant.

9 de agosto de 2025
Opinión espontánea
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Respuesta de TrustonTap

Thank you for this, Veronica,
William
Founder & MD

Valorada con 3 estrellas sobre 5

Brilliant with regards to setting up…

Brilliant with regards to setting up last minute care for my dad, the only let down was that the carer didnt really engage with him. No rapport , which was a shame given that the carers hour per day company was all the company he had.

28 de julio de 2025
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Respuesta de TrustonTap

Thank you for your feedback. I am very glad that we were able to provide help for your father at short notice, but am sorry that there was insufficient rapport between the carer and him. We are very happy to suggest other carers who may be able to help.
William
Founder & MD

Valorada con 5 estrellas sobre 5

Sue MacPartlin - professional, caring and kind

Sue MacPartlin became my mother’s carer last year and we certainly struck gold. She developed a very close bond with my mother very quickly. She went over and above with the care she provided. She treated my mother with respect and dignity at all times and I couldn’t have wished for anything more. Sadly my mother passed away suddenly and Sue has offered us her support too.

4 de junio de 2025
Opinión espontánea
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Respuesta de TrustonTap

Karen,
Thank you for your feedback. Much appreciated.
I am very sorry to hear about your mother. Please let us know if there is anything else we can do
William
Founder & MD
TrustonTap

Valorada con 5 estrellas sobre 5

Great service! Easy to put a carer in place

We used Trust on Tap after being let down by an in house carer service where my elderly mum is resident.
They were very supportive with the initial set up.:
The great thing is you can choose your carer, illness and holidays aside it will always be the same person so mum has and will continue to build a great relationship with her and there is scope to increase the hours as mum’s needs arise with no problem!
Thoroughly recommend Trust on Tap to anyone who needs a carer!

27 de mayo de 2025
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Respuesta de TrustonTap

Thank you for your kind words,
William
Founder & MD

Valorada con 5 estrellas sobre 5

Carer for mother in law

The carer was reliable, reassuring and friendly and kept in touch if she encountered any problems.

12 de mayo de 2025
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Respuesta de TrustonTap

Thank you for your feedback

Valorada con 5 estrellas sobre 5

Amazing care from Tara

My mother received the most amazing care from Tara. She provided thoughtful, personal, supportive care which felt more like a caring friend than a professional service. She did everything to make our mum's life varied and interesting when possible, and helped out with daily tasks with warmth and enthusiasm. We totally trusted her with our mum and are forever grateful for making the last few months of our mum's life so comfortable and happy.

12 de febrero de 2025
Opinión espontánea
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Respuesta de TrustonTap

Melling
Thank you for your kind words.
William
Founder and CEO

Valorada con 5 estrellas sobre 5

So reliable

So reliable, always has your health and safety first.
OLIVER MENDOZA is my PA, I honestly could not cope without him.
Thank you

21 de febrero de 2025
Opinión espontánea
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Respuesta de TrustonTap

Nichi,
Thank you for your kind comments. I am glad that we have been able to help
William
Founder & MD, TrustonTap

Valorada con 5 estrellas sobre 5

Excellent Service

Trust on Tap has provided a willing and cheerful carer for Mum, fitting in well with the routine here and always anxious to help in any way required to make life easier for Mum.

7 de marzo de 2025
Opinión espontánea
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Respuesta de TrustonTap

Elaine
Delighted that we have been able to help
William
Co-founder & MD

Valorada con 4 estrellas sobre 5

We appreciate your recommendation of a…

We appreciate your recommendation of a carer at short notice & found her very experienced & caring. She also understood the client that she was caring for & was very diplomatic

11 de marzo de 2025
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Respuesta de TrustonTap

Many thanks for your feedback
William
Managing Director and co-founder

Valorada con 5 estrellas sobre 5

Great service

Great service, all very reliable and able to tailor exactly to meet our needs. Highly recommend

13 de enero de 2025
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Respuesta de TrustonTap

Charlotte,
Thank you for your feedback. Much appreciated
William

Valorada con 5 estrellas sobre 5

when my mother discharged

when my mother was discharged from the hospital. A care plan was given to her. The fact that my mother lived with us made things extremely stressful for the family to start.The carers were very professional, the process went very smoothly, and the communication was professional. I want to express my gratitude to all of the carers who visited our home and took care of our mother, showing her love and affection.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de TrustonTap

Thank you for your feedback

Valorada con 5 estrellas sobre 5

A Godsend in an emergency

I was recommended to Trust on Tap in a moment of crisis. They managed to get help for my mother on the day from a standing start. The carer came from Oxford to High Wycombe and then stayed for longer than previously asked for. I can honestly say that this service and the carer, Hermeen Farooq, were an absolute Godsend and I can highly recommend.

2 de diciembre de 2024
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Respuesta de TrustonTap

Nicola,
Thank you for your kind words. We are glad to have been able to help.
William
Founder & CEO

Valorada con 5 estrellas sobre 5

The benefits of working with Truston tap

The benefits of working with this company is the consideration and respect for staff. My experience has been amazing with all the support I always receive. Some examples of this is reassurance from the company to check on my mental wellbeing. This makes me feel wanted and safe as I know I am looked after during hard times.

9 de enero de 2025
Opinión espontánea
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Respuesta de TrustonTap

Thank you for this feedback
William
Founder and CEO

La experiencia Trustpilot

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