I like the fast and free shipping of Tryano, but there is two comments: - The store could have more variety of brands. - I ordered Some products which are listed available online but actually out... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I loved my experience on Tryano. The website is easy to navigate and their customer service is responsive. However, I submitted a request to return an item, and the request was not processed for aro... Ver más
La empresa ha respondido
I had a problem about returning a gift. Hanen from the sales department was really helpful in answering all my questions. It shows that she is concerned about giving the best costumer service possible... Ver más
Excellent service provided regarding delivery, the packaging was absolutely beautiful, it has been delivered as soon as the next day. Very happy with the product I purchased, they have very high quali... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Tryano is a concept department store offering exceptional experiences through a carefully curated edit of international and regional luxury, fashion, and beauty brands. Tryano invites its guests to explore thousands of innovative products across the beauty, handbags, shoes, jewelry, women's and men's ready-to-wear and children’s apparel categories. Anchoring Yas Mall in Abu Dhabi and available online, Tryano offers an extensive array of distinctive services including concierge, complimentary valet parking, VIP lounge, home shopping, and home delivery.
Información de contacto
Yas Mall, Abu Dhabi, Emiratos Árabes Unidos
- 800-TRYANO (+971 800 879 266)
- tryano.com
4,5
Excelente
438 opiniones
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Excellent experience
22 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Saleh,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
I did not get a confirmation through…
I did not get a confirmation through email with details and tracking info, which kept me wondering if my order went thru. After a day or 2, got a message in whatsapp thru a random number that my order is due for delivery, seems a bit odd.
22 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Dear Khalid,
Thank you for taking the time to share your feedback.
We are sorry for the inconvenience in not receiving the order confirmation email. We will share your feedback with our team and make sure that this issue will be resolved.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
Excellent service + fast delivery 👏🏼
21 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Ali,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
The bag's not good
The bag's not good. It's got problems. I'm not dealing with you
21 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Fatma,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
I loved my experience on Tryano
I loved my experience on Tryano. The website is easy to navigate and their customer service is responsive. However, I submitted a request to return an item, and the request was not processed for around 10 days until I called again, within 3 days the item was collected and my money returned a couple days after that.
I would recommend one thing. I do not buy bags online if they are not shown in a picture on a real life model. The lengths and bag sizes are different.
20 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Hamda,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
Friendly website & fast delivery
Friendly website & fast delivery. I've ordered several times during the sales and never had a delay.
19 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Jameela,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
Mediocre service
18 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Customer,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Out of stock items but still on website to order
The problem is that most of the items are not available and you keeps them on the website! Also, it takes days and many follow ups till get that the products are not available.
Other than these the experience is good.
18 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Amna,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Great job tryano 🤚🏻
the delivery wasn’t delayed,friendly call center agent,good products and best packaging 😊❤️
17 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Juvilyn,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
Respuesta de Tryano
Hi Ahmed,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
Late in delivery
13 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Nouf,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Perfect product and express delivery.
13 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Ashraf,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
Excellent service and customer care
Excellent service provided regarding delivery, the packaging was absolutely beautiful, it has been delivered as soon as the next day. Very happy with the product I purchased, they have very high quality brands. Will purchase again from Tryano!
12 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Teodora,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Very fast
Very fast. Very lovely. However the pictures and the description of the products should be more clear.
12 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Marwan,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
i love everything ..
i love everything ..
delivery
packaging
very fast
thx
12 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Noor,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Seamless ordering & super Quick…
Seamless ordering & super Quick shipping .
11 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Alexa,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Very good service
11 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Kulaithem,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
I ordered wrong sizes
I ordered wrong sizes, i asked to exchange the size, they tell me to go to abudhabi to make an exchange and i am from dubai !!
10 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Hessa,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultant is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Very fast delivery and the product is…
Very fast delivery and the product is awesome 👍
9 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Julaeha,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
It is a great experience dealing with…
It is a great experience dealing with your store. Staff are very helpful and very organised.
9 de julio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Mariam,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
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