I like the fast and free shipping of Tryano, but there is two comments: - The store could have more variety of brands. - I ordered Some products which are listed available online but actually out... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
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Consulta las opiniones de los clientes
I loved my experience on Tryano. The website is easy to navigate and their customer service is responsive. However, I submitted a request to return an item, and the request was not processed for aro... Ver más
La empresa ha respondido
I had a problem about returning a gift. Hanen from the sales department was really helpful in answering all my questions. It shows that she is concerned about giving the best costumer service possible... Ver más
Excellent service provided regarding delivery, the packaging was absolutely beautiful, it has been delivered as soon as the next day. Very happy with the product I purchased, they have very high quali... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Tryano is a concept department store offering exceptional experiences through a carefully curated edit of international and regional luxury, fashion, and beauty brands. Tryano invites its guests to explore thousands of innovative products across the beauty, handbags, shoes, jewelry, women's and men's ready-to-wear and children’s apparel categories. Anchoring Yas Mall in Abu Dhabi and available online, Tryano offers an extensive array of distinctive services including concierge, complimentary valet parking, VIP lounge, home shopping, and home delivery.
Información de contacto
Yas Mall, Abu Dhabi, Emiratos Árabes Unidos
- 800-TRYANO (+971 800 879 266)
- tryano.com
4,5
Excelente
438 opiniones
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Everything is legit and nicest staff
25 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Ruslan,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
I neeed to exchange damaged item and…
I neeed to exchange damaged item and it’s taking more than 10 days and no action are taken from u
Just receiving emails that u are working on the issue
Does a big company like u need this much time !!!
I think I should call consumer protection so they can solve my issue
24 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Eman
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultant is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Respuesta de Tryano
Hi Moza
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Respuesta de Tryano
Hi Abeer
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Very good customers service
Very good customers service. Would recommend to all my friends. Quality of my perfume very good.
22 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Natalya
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
My worst experience ever
My worst experience ever. I spent 1250 AED to buy the La Mer Moisturizing Soft Cream. After 12 days of ordering, I finally received it. I opened the package so happily, and it was the wrong item!! They sent me the Moisturizing Cream. How is that even possible? I bought just one thing, how can they make that mistake? I told the customer service to just send me a few small samples from LaMer(which I always get when I go shopping in any department store) then I can just keep the wrong one. Or I can also return it. They insist on wanting to call me. But I have an infant to take care of so I really don’t have the time to do a phone call! Then I received email saying they arranged a returning of the product. No details of the time or date. Also, What if my money doesn’t return to me in a timely manner? So, I just want to be done with it. I will just have to keep the wrong one. I will never order from Tryano ever again! Nor should you.
21 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Ai
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultant is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Respuesta de Tryano
Hi Marwa
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultant is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Fast delivery
21 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Hanan
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
So happy to find a website that works…
So happy to find a website that works for me as well as that
21 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Asma
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
IT WES GREAT EXPERIENCE
19 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Alia
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Very bad experience :(
19 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Fatima
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultant is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
excellent servic
excellent service and items thanks tryano i love shopping with u
19 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Maitha
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
حبيت الموقع وطلبت منه اكثر من حذاء
حبيت الموقع وطلبت منه اكثر من حذاء
والتوصيل كان سريع وكل شي مرتب
18 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Muna
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Order cancelled few days after making…
Order cancelled few days after making payment due to out of stock which is unprofessional
18 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Nishath
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultant is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Respuesta de Tryano
Hi Noora
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
You didnt add any points to my account
You didnt add any points to my account even though i talked to your customers service
17 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Moza
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultant is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
I order 3 thing and I receive only one…
I order 3 thing and I receive only one thing ,
17 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Maitha
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultant is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Excellent Service
17 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Suad
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
out of stock
my item was out of stock they did not inform me on time. service was not so good.
17 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Eiman
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultant is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Good on everything
17 de junio de 2020
Opinión espontánea
Respuesta de Tryano
Hi Amna
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
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