Tubz Brands Limited Opiniones 

541
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Always get our deliveries on time. Love the fact we can pick our own choice of sweets as these can vary each order.

Valorada con 5 estrellas sobre 5

Sally from Tubz Brands is warm, friendly and reminds me of the customer services I grew up with unlike today. Sally knows it's me when I call and it's lovely to be addressed as me without having to... Ver más

Valorada con 5 estrellas sobre 5

Ordered 1 box “I love bunnies” with 12 figures inside as a surprise for my daughter ending school but only 9 packs of figures came. Called them and got a reply straight away. Was a delivery company is... Ver más

Valorada con 4 estrellas sobre 5

Have used Tubz for about a year now, over all a good experience. Orders are processed pretty fast, delivery is pretty good, normally get a time slot which helps. Stock online is ok, the things th... Ver más

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4,4

Excelente

TrustScore: 4.5 sobre 5

541 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(541)

39 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

If I could give minus I would

If I could give minus I would, I took out a franchise with these and really glad I only took the small package as there is no after sales care, they’ve took my money and don’t care about returning my emails on help, support and further customer marketing, they just don’t care 🤷🏼‍♂️ it’s obvious I’m now on my own and deeply out of pocket, they make out as a franchisee that it’s brilliant and I was prepared to expand in the new year from 10 machines to 40 but that’s all out the window, I’ve even requested some more branded stickers for changing the products which I was prepared to purchase and they don’t even get back to you so I now have mini eggs in a column that displays chuppa lollies 🙄 all I can say is if you are considering a franchise with these incompetent people then look elsewhere. YOU HAVE BEEN WARNED!!!

3 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought a reward tower for my sons…

I bought a reward tower for my sons Christmas a couple of years ago and it has been great, we buy refills at Christmas and birthdays and it had encouraged him to save up his £££. Great selection of refills and his friends all like to use it too when they visit.

28 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company are a bunch of con people…

This company are a bunch of con people ok when you are paying them for the franchise but no after care no help what's so ever .a horrible little company full of nasty people I would think long and hard about buying into this franchise they will not support you in anyway. Stay clear of them

11 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sally is the most important team member at Tubz!

I recently had a damaged consignment box delivered, and within the week, a lovely Lady called Sally Partridge had a new box sent straight to my door. Amazing customer service skills and great members of staff to talk to over the phone. Will be ordering for the foreseeable future. Can’t thank the Tubz brand enough. :)

22 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sally has been absolutely brilliant

Sally has been absolutely brilliant, we had an issue with our machine which the support page couldn't help with, after sending a video we had an answer within the hour, fixed the machine and then placed our order with great recommendations where our current offering needs tom be updated

11 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sally is Tubz Brands

Sally from Tubz Brands is warm, friendly and reminds me of the customer services I grew up with unlike today.
Sally knows it's me when I call and it's lovely to be addressed as me without having to say who I am (instead of going through multiple security questions to access my account!).
Sally is Tubz and if all the staff are like her you've got a fantastic team!

9 de septiembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Wrong address was placed on the consignment.

Wrong address was placed on the 4 box consignment, different from the address we supplied on the order.... had to jump through hoops with the courier to get them redirected from across the street, it took multiple attempts to finally receive the goods.
By the time we got them, it was clear the boxes had been through the mill and back, they were filthy and beaten.

28 de agosto de 2024
Logotipo de Tubz Brands Limited

Respuesta de Tubz Brands Limited

We are very sorry you had this issue. I have checked and you are correct the person here put the wrong number by mistake. We will make sure this will not happen again. If any issues,, please contact us and we will be glad to resolve the issue with the delivery company.

Valorada con 3 estrellas sobre 5

Split/damaged containers

A lot of the Tubz containers are coming through damaged or split. These are then causing jamming in the machine.

12 de agosto de 2024
Logotipo de Tubz Brands Limited

Respuesta de Tubz Brands Limited

This is no fault of our self and is a delivery issue?

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