Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Jogo há imenso tempo e o jogo que mais gosto é o Fortune Dragon e posso assegurar que há mais de 3 meses que nunca mais vi a bola a subir . Não é pelo dinheiro e sim pela adrenalina do jogo aqui não s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

2 x 10€ Eingezahlt mit Bonus 1 Einzahlung war nichts 2 Einzahlung locker umgesetzt + 260€ ausgezahlt Viele Spiele unteranderem alte sowie die neuesten Auszahlung Hammer schnell Guter Support sc... Ver más

Valorada con 1 estrellas sobre 5

Eu fiz o levantamento na Twin tem 6 dias e até agora eles não me pagaram isso por que antes eu já havia feito demorou 2 dias voltou pra conta da plataforma então fiz outro pra um.banco que eles mesmo... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Péssima casa para levantamentos, as burocracias de verificação de conta são surreais. Primeiros 2 levantamentos sem qualquer problema, no terceiro tive de verificar a conta com extratos bancários, ist... Ver más

Información sobre la empresa


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

452 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 18% de las opiniones negativas

Suele responder en menos de 1 semana

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Ganhei uma aposta e bloquearam me os…

Ganhei uma aposta e bloquearam me os levantamentos e tiraram me o saldo da conta..
Desque ganhei uma boa aposta começaram arranjar complicações e a pedir documentação que dei tudo que me pediram e depois disso me bloqueiam a conta. Mas para meter dinheiro na conta já é tudo bom para vozes para pagar já arranjam problemas. Que é isso é uma falta de respeito para os clientes.

18 de julio de 2024
Opinión espontánea
Logotipo de Twin

Respuesta de Twin

Caro cliente,
Agradecemos o tempo que dedicou a partilhar a sua opinião connosco. Infelizmente lamentamos saber da sua experiência negativa. Garantir a satisfação e a confiança dos nossos clientes é a nossa maior prioridade, e levamos todos os comentários a sério.
Para o ajudar e responder adequadamente às suas preocupações, pode fornecer-nos mais detalhes sobre a sua experiência? Isto permitir-nos-á investigar o assunto minunciosamente e tomar as medidas necessárias para garantir que tais problemas são resolvidos o mais depressa possível.

Não hesite em contactar-nos diretamente através do email help@twin.com ou através dos nossos canais de apoio ao cliente. Estamos aqui para o ajudar de todas as formas possíveis.
Mais uma vez, pedimos desculpa por qualquer incómodo causado e agradecemos a sua compreensão.
Com os melhores cumprimentos,

Serviço de apoio ao cliente TWIN

Valorada con 1 estrellas sobre 5

C'est une arnaque ,ne jouez pas sur…

C'est une arnaque ,ne jouez pas sur ce site car en perdant ou en gagnant vous allez pas touchez vos gains, vous allez juste être invité a faire des tonnes de retour emails et pour rien avoir a la fin.

12 de julio de 2024
Opinión espontánea
Logotipo de Twin

Respuesta de Twin

Cher client,

Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes sincèrement désolés d'apprendre que vous avez eu une expérience négative. Assurer la satisfaction et la confiance de nos clients est notre priorité absolue, et nous prenons tous les commentaires au sérieux.

Afin de vous aider davantage et de répondre à vos préoccupations de manière appropriée, pourriez-vous nous fournir plus de détails sur votre expérience ? Cela nous permettra de mener une enquête approfondie et de prendre les mesures nécessaires pour résoudre rapidement ce type de problème.

N'hésitez pas à nous contacter directement à l'adresse help@twin.com ou par l'intermédiaire de nos canaux d'assistance à la clientèle. Nous sommes là pour vous aider de toutes les manières possibles.

Une fois de plus, nous vous présentons nos excuses pour les désagréments causés et vous remercions de votre compréhension.

Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Service clientèle TWIN

Valorada con 1 estrellas sobre 5

Scam site that pray on people with gambeladdiction.

This site is one of the most dishonest sites out there. They have hade mga license I closed my account for gambling problems, then they started with a Swedish gambling license they started to send advertising again then I closed the account again for gambling problems then they closed the Swedish license and open again with mga license started again praying on people with gambling problems finally got the account closed again, then they closed down the mga license started again with kahnawake licens and then I told them again I have gambling problem they said they can’t close the account for 6 m complained to the kahnawake gaming commission that they told they closed my account for ever started sending messages again after 6 m then I finally after a 2 time up with gaming commission got the account closed. They are a company that hunt for people with gambling problems and going after Swedish addicted players. So I wouldn’t recommend anyone to play on this site. And they have bypassed gambling blocks on your cards so you can deposit but they refuse to give any receipt of the transaction because the transactions is saying you have purchased things on a totally random company

Thanks for the replay. But what do you want me to email about? Your staff have maid it clear that they want help me, that you don’t have any responsibility since the previous license you have had. That you can’t give a single receipt of any transactions done towards you, quot from your own staff and help email:
Hello.
Unfortunately we cannot provide you with a transaction receipt.
Eudoxe
TWIN

So I don’t see what you want me to do? Like I said it’s a company who pray on people with gambling problems.

1 de mayo de 2024
Opinión espontánea
Logotipo de Twin

Respuesta de Twin

Dear customer,

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your negative experience. Ensuring the satisfaction and trust of our clients is our utmost priority, and we take all feedback seriously.

To assist you further and address your concerns appropriately, could you please provide us with more details about your experience or your account number? This will enable us to investigate the matter thoroughly and take the necessary steps to ensure such issues are resolved promptly.

Please feel free to reach out to us directly at help@twin.com or through our customer support channels. We're here to assist you in any way we can.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Best regards,
TWIN customer service

Valorada con 1 estrellas sobre 5

Worst site EVER

Worst site EVER
Dont play this scam site

1 de mayo de 2024
Opinión espontánea
Logotipo de Twin

Respuesta de Twin

Dear customer,

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your negative experience. Ensuring the satisfaction and trust of our clients is our utmost priority, and we take all feedback seriously.

To assist you further and address your concerns appropriately, could you please provide us with more details about your experience? This will enable us to investigate the matter thoroughly and take the necessary steps to ensure such issues are resolved promptly.

Please feel free to reach out to us directly at help@twin.com or through our customer support channels. We're here to assist you in any way we can.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Best regards,
TWIN customer service

Valorada con 1 estrellas sobre 5

J’ai posé quasiment 1500€ de dépôts

J’ai posé quasiment 1500€ de dépôts, je suis monté à 4000€ et là, mascarade, on me fait tournée en bourrique pour demander tel ou tel document. Je ne sais quoi faire, je me retrouve dans une situation financière hyper délicate.
Un certain Adrien a demandé à ce qu’on le contacte, mais je ne sais pas faire, si qqn peut m’expliquer ou si Adrien tu vois ce commentaire rapproche toi de moi.

18 de abril de 2024
Opinión espontánea
Logotipo de Twin

Respuesta de Twin

Cher client,

Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes sincèrement désolés d'apprendre que vous avez eu une expérience négative. Assurer la satisfaction et la confiance de nos clients est notre priorité absolue, et nous prenons tous les commentaires au sérieux.

Afin de vous aider davantage et de répondre à vos préoccupations de manière appropriée, pourriez-vous nous fournir plus de détails sur votre expérience ? Veuillez également indiquer votre numéro de compte, celui qui commence par 88. Cela nous permettra de mener une enquête approfondie et de prendre les mesures nécessaires pour résoudre rapidement ce type de problème.

N'hésitez pas à nous contacter directement à l'adresse help@twin.com ou par l'intermédiaire de nos canaux d'assistance à la clientèle. Nous sommes là pour vous aider de toutes les manières possibles.

Une fois de plus, nous vous présentons nos excuses pour les désagréments causés et vous remercions de votre compréhension.

Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Service clientèle TWIN

Valorada con 1 estrellas sobre 5

Ce site est une honte de vrais escrocs…

Ce site est une honte de vrais escrocs !

Premièrement la très grande majorité des avis sur trustpilot sont faux car il y a marqué 79% d'avis 5 étoiles alors que la note est de 2.7 c'est donc impossible d'avoir une moyenne si basse s'il s'agissait de vrais avis.

J'ai déposé 2 fois en crypto usdt environ 650 euros et seulement pour retirer 400 euros ils m'ont demandé des screenshots des dépôts que j'avais fais sur mon compte twin que j'ai évidemment bien envoyé avec l'heure qui coïncide quelques minutes avant le dépôt validé sur mon compte twin. Un dépôt le matin et un le soir. De plus, l'adresse usdt de twin est indiquée sur les 2 screenshots envoyés donc ils ne sont pas honnêtes en disant que les screenshots ne contiennent pas les informations demandées pour que je puisse retirer seulement 400 euros sur les 650 euros déposés. Ce sont de vrais escrocs.

Si quelqu'un veut entrer en contact avec moi je suis prêt à ce qu'on fasse un dossier commun pour payer un huissier de justice qui enverrait une injonction de payer les sommes dues aux parieurs qui ont envoyés les documents demandés. Et s'il n'y a toujours pas de paiement il y aurait une assignation de twin au tribunal pour rendre des comptes à tous les parieurs laisés qui veulent bien s'associer à moi.

Merci pour votre aide.

6 de abril de 2024
Opinión espontánea
Logotipo de Twin

Respuesta de Twin

Cher client,

Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes sincèrement désolés d'apprendre que vous avez eu une expérience négative. Assurer la satisfaction et la confiance de nos clients est notre priorité absolue, et nous prenons tous les commentaires au sérieux.

Afin de vous aider davantage et de répondre à vos préoccupations de manière appropriée, pourriez-vous nous fournir plus de détails sur votre expérience ? Veuillez également indiquer votre numéro de compte, celui qui commence par 88. Cela nous permettra de mener une enquête approfondie et de prendre les mesures nécessaires pour résoudre rapidement ce type de problème.

N'hésitez pas à nous contacter directement à l'adresse help@twin.com ou par l'intermédiaire de nos canaux d'assistance à la clientèle. Nous sommes là pour vous aider de toutes les manières possibles.

Une fois de plus, nous vous présentons nos excuses pour les désagréments causés et vous remercions de votre compréhension.

Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Service clientèle TWIN

Valorada con 1 estrellas sobre 5

I've been trying to withdraw money from this casino for days and they keep telling me it's not the right verification which we've done everything they've asked but I have been trying to withdraw money

I have been trying to withdraw money from this casino but they keep giving me the runaround I've done everything they've asked but yet they still say I'm not doing it properly I've had my bank do it they still say it's not proper I don't recommend this casino to anyone they are a bunch of crooks they can take take take take your money but when it's time to pay out they'll get you around every which way they can so they don't have the payout the worst casino I've ever seen in my life because we've done everything we can myself my bankers everyone and these guys are still saying that it's not the right documents not proper verification I really don't recommend this casino to anybody

13 de abril de 2024
Opinión espontánea
Logotipo de Twin

Respuesta de Twin

Dear customer,

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your negative experience. Ensuring the satisfaction and trust of our clients is our utmost priority, and we take all feedback seriously.

To assist you further and address your concerns appropriately, could you please provide us with more details about your experience? As well, please kindly provide your Account number, the one that starts with 88. This will enable us to investigate the matter thoroughly and take the necessary steps to ensure such issues are resolved promptly.

Please feel free to reach out to us directly at help@twin.com or through our customer support channels. We're here to assist you in any way we can.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Best regards,
TWIN customer service

Valorada con 2 estrellas sobre 5

A few days ago

A few days ago, something changed. It is no longer possible with a bank transfer under 100 euros. Very odd. Many want to take out a lower profit. I always choose the same icon. Just bank transfer. But now it doesn't work anymore. So I can't play with you anymore. Very bad.

9 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Deposits and withdrawals went thru fine(updated, fixed and happy)

I had an issue with this site at first but support was eventually able to resolve it. It was concerning my documents. At first they thought they were fake and it created further scrutiny and issue with Twin. However, I am happy to report it was all rectified and fixed. I have no issues. I believe it was just an error on behalf of support agent or a misunderstanding. This is a great site to play on. I would recommend it to all.

6 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Não confiável

Após a realização de alguns depósitos e levantamentos, e tendo a conta verificada, tive um ganho substancial. Ao tentar levantar parte desse valor, a empresa Twin bloqueou os levantamentos. Logo não é de confiança, e serve de aviso a outros.

4 de enero de 2024
Opinión espontánea
Logotipo de Twin

Respuesta de Twin

Olá, Loki!

Lamentamos profundamente pela sua experiência e compreendemos a sua frustração. Queremos investigar e resolver esta situação o mais rapidamente possível.

Para avançarmos com a verificação e resolução do problema, precisamos de mais detalhes, como o número da conta de jogo, email associado à conta ou qualquer outra informação que facilite a identificação da tua situação específica.

Estamos empenhados em resolver este problema e assegurar que as suas preocupações sejam tratadas de maneira adequada.

Agradecemos pela sua paciência e cooperação enquanto trabalhamos para encontrar uma solução.

Valorada con 1 estrellas sobre 5

Tw8n casino is by far the most…

Tw8n casino is by far the most dishonest eigged casino in the history of online gambling their slots are beyond rigged u will literally play daily and have periods of several hundred if not thousand spins without a bonus i joined this site and have since made 55 deposits of 50 dollars. Every single one of those fifty five dollars was at 0 before it ever saw 51 betting at 50 cents so i have yet to play a single spi on the positive side of my initial investment in 3 thousand dollars worth of deposits. Lol its discgusting these people will get caught and will be shut down and go to jail its a matter of time.buncha low life parasite scumbag goofs

11 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

This casino is the biggest scam on the…

This casino is the biggest scam on the planet it doesnt matter if it has a licence in malta i have video recorded 24 straight deposits of 40 dollars all hitting zero before they ever made it to 41. And thats at a fifty cent wager om slot machines that means i have not made one dollar profit in 25 seperate 40 dollar deposits my hand to god ive got it on video because im gonna be the one to sink this onlin3 crypto gambling bs any online casino that uses a no kyc policy and crypto is one hundred percent a scam crypto gambling is ancomplete joke played every day for a year on one of several site never earned enuf for a withdraw. The question is when is somebody gonna do something about these scumbags and shut it down because there is absolitely nothing honest about it their all low life peice of s*** scumbags

25 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Hahahhaha these crypto casinos Re all a…

Hahahhaha these crypto casinos Re all a complete joke I have made 14 straight deposits of city dollars on twin. Since joining I have not seen one deposit make it to51 before it hit zero betting at between 50 cents and a dollar any website running pragmatic software and using crypto is running highly exaggerated RTP games that claim 96 I'd bet my mother's life it's closer to 50percrnt these people are hideouts and cowards their gonna get wat is coming to them they destroy lives and hide behind a computer to do so like a coward

10 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Stay Away !

Stay Away !

After playing for 2 months and 7 successful withdrawals , they asked me for verification when I applied for a new withdrawal.
All good, I uploaded everything that was required. A day or so later I was verified and my withdrawal was released.
A day later I made a new withdrawal, which was pending for 48 hours without being processed.
I asked them how long does it take to process a withdrawal?
Their reply was "up to 48 hours in some cases". That means maximum 48 hours.
So I thought to myself maybe there is an error with my withdrawal, so I canceled it and applied for a new one.
48 hours later and again was still pending. Meanwhile the customer support was reassuring me that everything is in order and not to worry that my withdrawal will be processed.
72 hours later my withdrawal gets rejected due to technical issue.
Nobody explained why or what happened. They ask me to apply for a new withdrawal.
Now the 3rd withdrawal is pending for over 60.hours and still.not being processed.

The support is non existent from them.
They're keep giving me the same generic reply everytime :
"Please wait / everything is under control / our team works diligently to process your withdrawal"

Not 1 reply to.my actual questions.
Just their predetermined replies.

It's been over a week and the same funds are still on pending.
I can still reverse the withdrawal, they haven't even accepted the withdrawal in their system and they blame the payment provider.

Stay away people

They'll be good to you at the beginning , until you start winning a bit more, then they'll.make it impossible for you to make a withdrawal.

30 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

FRAUD

Verification for withdraw with bank statements and id card still wont work to get out money, they say send this send this i do snd they say now i have everything and after Some days they say they havent got it , DONT play they got a new site ( oddsring.com) dont play There! (FRAUD)‼️

9 de mayo de 2023
Opinión espontánea
Logotipo de Twin

Respuesta de Twin

Hello,
we recognize that completing the KYC process can be time-consuming and may seem like an unnecessary hassle for some customers. However, we want to emphasize that this is a crucial step in ensuring the safety and security of our platform.
By conducting these checks, we can verify the identity of our customers, assess their risk level, and ensure that we comply with our regulatory body.
This may include ,for example, a proof of every payment method used or the identification of the user itself in various forms among other things.
We would like to assure you that all requests made in connection with the KYC process
are in line with our Terms and Conditions and would like to emphasize assure that it is a necessary step to protect both our customers and our business.
We are constantly striving to improve the KYC process and make it as efficient as
possible while still complying with regulations and maintaining a high level of
security.
Thank you for your understanding
Best regards,
Oddsring

Valorada con 5 estrellas sobre 5

Everything i read here i was scared to…

Everything i read here i was scared to play but I played and won 7000 euro and thinking it will now be problem to whitdraw now

But after kyc it take to day and the money was in my account

So stop writing nonsens and one more thing no bonus I take just win and it was on sugar rush so yes I am happy

10 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy, good, great

Solid place I want to say. Been playing there 2 times, both times I have made some decent amount of green. I cant say anything bad. Only thing to keep in mind is that it will take 24 hours to withdraw, for me it´s usally 12 hours. Either way, I want say that Live Chat Peter, superb 5/5 for the help, fast, good answers and nice. Blackjack is always the money maker.

22 de febrero de 2023
Opinión espontánea

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