Ordered a tyre on June 24th given a 3-4 day delivery time. It is now July 14th & still no tyre. DX courier will only respond to sender & tracking indicates my item has been loaded/unloaded on their ve... Ver más
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Ordered a tyre on June 24th given a 3-4 day delivery time. It is now July 14th & still no tyre. DX courier will only respond to sender & tracking indicates my item has been loaded/unloaded on their ve... Ver más
La empresa ha respondido
Urgent on time tyre delivery straight to the wheel refurbishing company at a good price. Easy to deal with and helpful to ensure correct tyres selected. They also deliver direct to tyre fitters. Worth... Ver más
Website, easy to use. Product availability superb at times of need. Pricing, competitive. Delivery, a bit slow, but thats the 3rd party courier not tyreleader. Never had one issue at all, used... Ver más
Great price. Didn’t have any delivery information or courier tracking but delivered within 72 hours. No problem to me.
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Very good service and value for money spend.
Everything started well, with the tyre despatched quickly. But, after a missed delivery, I was unable to rearrange it due to the tracking number being untraceable.
This is in spite of emailing both Tyreleader, where I received dismissive Ai generated responses, and the courier company. We exchanged eight emails, and they attempted to do nothing to fix it. As after all, it’s impossible to get a parcel re-delivered when it doesn’t in the couriers system via the tracking number.
Essentially, the email assistance was very unhelpful throughout. With each party blaming the other.
Not a good experience at all. Left me in a bind without the tyre that I needed. Do yourself a favour, pay more elsewhere. Which is what I’ve had to do to get a tyre at the second attempt.

Respuesta de Tyreleader.co.uk
Ordered tyres on 22/6 had an email from DX with a tracking number advising the tyres had been scanned in at there depot. Now 29/6 and still no update from DX. Have sent several emails to both Tyreleader and DX. I have been advised that DX need to confirm to Tyreleader that the goods have gone missing before they look at issuing a refund. Be warned if you are desperate or need your tyres quickly, if I had realised this I would have used and alternative company. Absolute rubbish customer service, stuck in the middle still awaiting my tyres and money already taken from my account. Can’t gat a definite answer as to when this will be resolved so can’t even source an alternative.
BE AWARE people 😡
UPDATE
The courier has confirmed the tyres have gone missing, Tyreleader are now telling me I can have a refund once DX have issued them with a credit note. I have received nothing yet and been advised they will review it again on the 6/7. Over a week now and they still have my money and no tyres 😡 legally I am the consumer and should not be waiting for DX to issue a credit note to Tyreleader, I should have been immediately reimbursed as soon as DX confirmed the tyres were missing.

Respuesta de Tyreleader.co.uk
Ordering and payment was simple, delivery was exact and prompt. All items great value !
Website, easy to use.
Product availability superb at times of need.
Pricing, competitive.
Delivery, a bit slow, but thats the 3rd party courier not tyreleader.
Never had one issue at all, used a number of times now, and will keep going back,
As usual great service prompt delivery at a great price.
Great service straight to our home no issues very happy
All round excellent, from ordering to following day delivery. Communication was great on having small query. Will definitely use again, highly recommend.
The quick delivery and the tyres were in good condition when delivered. There was no errors in my specification.
They use APC for delivery and only include 1 redelivery attempt. They do not permit APC to leave the item safe. Never using them again

Respuesta de Tyreleader.co.uk
Just received an email to say my order has been cancelled and have been given a credit note
If they cancelled the order I want a full refund (invoice number GB-0626-00678)
There is no human contact and no telephone number to resolve this issue. Having placed my order as guest the website will not allow me to log on to gather more information
The website is unusable if you have an issue
Here I am ........no tyres and no money and no response what so ever .....an absolute disgrace !
DO NOT USE

Respuesta de Tyreleader.co.uk
Honest service fast delivery good prices.. Very happy with first purchase as well..
Incorrect info on website. Lack of communication. Tyres were lost and took 2 weeks to find. No tracking info given to fitters.
Total shambles of an organisation.

Respuesta de Tyreleader.co.uk
Good product, quick delivery. Unfortunately, courier delivered tyres to a wrong address - was at home, no delivery, no email notification of delivery or update! Receiver came to inform me on the 3rd day that they had the tyres. Turned out that courier went to the wrong street with similar house numbering, delivered to the neighbour of the wrong address with same house number as mine and left the something for you card in the mailbox of the wrong address to collect the tyres from his neighbour. Tracking not straightforward- you have to visit their website, etc. Then my neighbour with the said house number didn't have the tyres, as they were on the wrong street thinking it was my street!
A call from the courier or an email notification of delivery who have been helpful!
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