I have wasted an embarrassing amount of money on other "high-end" brands that my kittens treated like toxic waste. Virbac is high-quality nutrition, they actually stay full. They aren't constantly scr... Ver más
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Consulta las opiniones de los clientes
Virbac is great for my cat! 🐱 He loves his kibble food. There shipping, subscription service, everything is brilliant! I haven’t tried to contact them so I can’t comment on their communication/custom... Ver más
La empresa ha respondido
Great food ,Holly loves it arrived quickly , 4 stars was becouse of price . As holly has to stay on it due to her bile ,it would be nice for it to be a bit cheaper, i did get the prescription offer bu... Ver más
La empresa ha respondido
From ordering the gel it was a brill experience right through to delivery and I have got to say what a difference it has made to our household My buddies are so much calmer,no fighting and they ar... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros para mascotas
- también en la categoría
- Tienda de alimentos para animales
Escrito por la empresa
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Información de contacto
Reino Unido
- webshop@virbac.co.uk
- uk.virbac.com
4,8
Excelente
655 opiniones
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A COMPLETE DISASTER
The company can improve by changing delivery company DPD for twice delivered my cat food onceI still don'tknow to who the secondtime to my next-door neighbour that I barely know insisting it was delivered to a black door at my address where there isen't a black door there is a black gate and you need to ring the videodoorbell in order for me to open it and there is not trace of a y DPD courier ringhing my videodoorbell the worse of it is that i'm in 24/7
I would expect a better delivery from a such prestigious company
5 de julio de 2026
Respuesta de Virbac UK Webshop
Dear Daniela,
Thank you for your honest feedback.
We are sorry to hear of your delivery experience when purchasing from Virbac. We take issues like this seriously and have raised a formal investigation with DPD to ensure it is addressed.
As noted in our private correspondence, we regret that we were unable to reach an outcome that met your expectations.
We truly appreciate your time with Virbac and wish you and your cat the very best going forward.
Really amazing product its done my…
Really amazing product its done my ridgeback so good shes like a puppy again didn't realise how much the other kibble was making her ill and full of ear Infection
24 de julio de 2026
Respuesta de Virbac UK Webshop
Dear Stephen,
Thank you so much for sharing such a wonderful review!
We’re absolutely delighted to hear how well your Ridgeback is doing on VETERINARY HPM and that she’s feeling so much better. Please give her an extra belly rub from the us! 🐶
Respuesta de Virbac UK Webshop
Dear Cathy,
That's wonderful to hear! Your positive feedback means a lot to us, and we really appreciate you sharing it.
Professional company
Always helpful and easy to speak to someone, very good web site to make any changes for subscriptions.
Delivery company not so good no care and attention to your package and they do not knock and let you know that they have left your package.
Overall I cannot fault the company.
23 de julio de 2026
Respuesta de Virbac UK Webshop
Dear Jemima,
Thank you so much for taking the time to share your honest feedback. We're thrilled to hear that you found our website easy to use and that our customer service team was so helpful.
We’re really sorry to hear about your experience with the courier, though. We want every step of your journey to be seamless - right up to the doorstep. We’ll be passing your feedback directly to the courier company.
Thank you again for your support, and we look forward to seeing you again soon!
The product is great. BUT need new courier service!
The product is great a little expensive but that's OK our cat loves it .
HOWEVER, the thing that is not good is the company they use for delivery DPD they charge £20 to deliver to a town that is the biggest white fish port in the UK and next to the city that is the oil capital of Europe with over 5,000 delivery lorries entering and leaving said town per day PETERHEAD. WE are MAINLAND UK. Hence will not be using again untill they source a better courier service . A SHAME CAUSE PRODUCT IS GOOD!!!!!
22 de julio de 2026
Respuesta de Virbac UK Webshop
Dear Neil,
Thank you for your honest feedback. We are so glad to hear that your cat is loving VETERINARY HPM.
We also hear your frustration loud and clear regarding the delivery charges to Peterhead. Please know that we've passed your feedback onto our third party logistics company for review. While these charges are set by the courier rather than Virbac, we have taken your feedback seriously. We truly appreciate your honesty.
Good product
2 de julio de 2026
Respuesta de Virbac UK Webshop
Dear Jean,
Thank you for your review. We are pleased to hear you are happy with our product.
Brilliant
Brilliant. My dog has responded really well to the food abd they are super quick with delivery. Thanks Virbac!
15 de junio de 2026
Respuesta de Virbac UK Webshop
Dear Kelly,
Thank you so much for the fantastic review.
We are pleased to hear that your pup is thriving on VETERINARY HPM and that your order arrived on time.
Knowing our furry friends are happy and healthy means everything to us!🐶
Ordering was easy and straight forward…
Ordering was easy and straight forward with a super quick delivery. It was also slightly cheaper buying direct, with an easy to subscribe which made it cheaper still. Unfortunately my dog decided she didn't like the food after eating it for 3 weeks.
18 de julio de 2026
Respuesta de Virbac UK Webshop
Dear Gail,
Thank you so much for taking the time to share your feedback.
We are thrilled to hear that your experience was a seamless one, and that you were able to take full advantage of our Subscribe & Save service.
At the same time, we're so sorry to hear your dog refused to eat the food. If you would like some advice on an alternative product, please feel free to contact us.
We wish you and your dog all the best!🐶
Flexibility on the subscription is…
Flexibility on the subscription is great, so we can flex delivery dates when needed
29 de junio de 2026
Respuesta de Virbac UK Webshop
Dear Kathy,
Thank you so much for the five star review.
It's great to hear that our subscription service is working well for you. We look forward to seeing you again soon!
Quick delivery
18 de junio de 2026
Respuesta de Virbac UK Webshop
Dear Deborah,
Thank you for taking the time to leave us a five star review. We are delighted to hear your delivery arrived quickly.
Good job
Great customer service easy to change subscription dates very quick delivery really pleased with my food and tooth paste subscription.
17 de julio de 2026
Respuesta de Virbac UK Webshop
Dear Sandra,
Thank you so much for your lovely review.
We are delighted to hear that our customer service team made adjusting your subscription seamless and that you are pleased with our products. We truly appreciate your support and we look forward to seeing you again soon!
Easy to order
Easy to order, good delivery and a specialised product my dog enjoys
15 de julio de 2026
Respuesta de Virbac UK Webshop
Dear Jill,
Thank you so much for the five star review. We're thrilled to hear that you found our website easy to use, but most of all, we're delighted that your dog is loving VETERINARY HPM! 🐶
Respuesta de Virbac UK Webshop
Dear Julie,
We really appreciate you taking the time to leave us a review.
Hearing that you had an excellent experience truly brightens our day!
Respuesta de Virbac UK Webshop
Dear Jan,
Simple as that! Thank you so much for the five star review.
Respuesta de Virbac UK Webshop
Dear James,
Thank you so much for taking the time to leave your review. We're thrilled to hear you had a great experience with us.
Respuesta de Virbac UK Webshop
Dear David,
Thank you for your five star review.
We appreciate your honest feedback and we are glad to hear you're pleased with our product.
While we understand the price point is important to our customers, it reflects the high quality ingredients used. VETERINARY HPM provides expertly tailored nutrition for the specific health challenges at each stage of your pets life, helping to keep them in optimal health.
Thank you for choosing Virbac.
Website easy to negotiate
Website easy to negotiate, the item I wanted was in stock and delivery followed extremely promptly.
10 de julio de 2026
Respuesta de Virbac UK Webshop
Dear Rosemary,
Thank you so much for the five star review.
We're delighted to hear that you had a positive experience from start to finish.
Quick delivery as always
22 de junio de 2026
Respuesta de Virbac UK Webshop
Dear Brian,
Thank you so much for your review.
Consistency is important for us, so we are pleased to hear that your order arrived promptly as usual.
Respuesta de Virbac UK Webshop
Dear Jane,
Thank you so much for your review.
We're pleased to hear that your deliveries are consistently reliable and they arrive on time.
Kidney Diet for Cats
The parcel arrived quickly thank you and I had high hopes that this food would work both for my cat’s kidneys and her arthritis.
Unfortunately she took one sniff and turned away and refuses to eat it.
10 de julio de 2026
Respuesta de Virbac UK Webshop
Dear Lesley,
Thank you for sharing your feedback, and we are glad to hear your parcel arrived promptly.
We are sorry to learn that your cat was hesitant to try VETERINARY HPM. Because cats are creatures of habit, we usually recommend a gradual transition over a seven day period, slowly increasing the ratio of the new food mixed with their current diet. For detailed guidance on helping your cat adapt to a new diet, please feel free to visit the transition guide on our website.
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