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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Don’t waste your money on this company. I’m using a one-star review to promote a response. I bought an outdoor cover but after a mild shower, it soaked through and marked the paint. I think it’s an in... Ver más

Valorada con 5 estrellas sobre 5

Absolutely love our new leatherette seat covers from UK Custom Covers. The fit in our new Nissan NV300 is spot on and the quality is brilliant throughout. The finishing touches, especially having... Ver más

Valorada con 1 estrellas sobre 5

The cover arrived on time and seemed to fit but there was water ingress under the cover when it first rained after the heatwaves. It was wet between the cover and the soft-top roof. Contacted them 5 t... Ver más

Valorada con 5 estrellas sobre 5

I ordered campervan external covers. Good quality but they didn’t fit. I realised I had missed the warning note blazed across the top of the description advising they wouldn’t fit my van with a pop t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de equipamiento y accesorios para coches
  2. también en la categoría
  3. Tienda de accesorios para automóviles
  4. Tienda de accesorios para camiones

Escrito por la empresa

UK Custom Covers manufacture & distribute seat covers across the UK, Europe & North America. Founded in 2006, we pride ourselves on the quality of our product & service to our customers, whilst sticking to our roots of being a family-run business. Our brand was born, committing to getting premium products to outdoor enthusiasts, trade people & anyone with a habit of dirtying their vehicle. We offer highly customisable products, with our in-house embroidery service allowing you to make your purchase your own.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

631 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 18% de las opiniones negativas

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3,1

Todas las opiniones

(631)

72 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent after sales service

I ordered some leather style covers for my Transit Custom. They arrived promptly, and I fitted them with no problems, until I got to the driver's seat (seat part only, not back piece).
It turned out that the wrong seat cover had been put in with the other items.
Unfortunately, I managed to tear it, whilst trying to fit it.
I contacted the company, who asked for a photo of the identification label under the cover so they could check if it was the right one.
They then promptly sent me the correct replacement, which fitted perfectly.
I'm really happy with the covers, as they look great in the vehicle, and seem really well made.
Great customer service from this company, courtesy of Ann.
Would definitely use again for the customer service, and excellent product.

20 de mayo de 2024
Opinión espontánea
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Respuesta de UK Custom Covers

Thank you very much for the positive feedback, I have passed the message on to Ann. We are glad to hear you are happy with your seat covers.

Valorada con 1 estrellas sobre 5

Does not fit, even though it's advertised that it does

Did my research on the Type of Screen cover required for my Citreon Relay Camper, put in Reg number to double check and yes "Bingo" it will fit your van, Great purchased the Luxury "CUSTOM" cover and to find out it doesn't fit, after numerous emails, Photos and confirmation i dont have Blinds, Window deflectors or a Pop Top, a reply from customer service, "Sorry our Van is different to yours", we modeled it on, even though it was stated it Fits, and to add insult to injury they said, sorry we can't
help you as we don't
have a cover to fit you vehicle, even though they even advertise a vehicle with a photo on their website with the same size doors as mine, absolute waste of £31. They need to change their advertising, Advise Amazon or change the photos on their website, as its a complete mistruth, they tell you 1 thing, then say another thing ,even though they state it
would fit. Just wrong on every level 😕

10 de mayo de 2024
Opinión espontánea
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Respuesta de UK Custom Covers

I am sorry to see the negative feedback, we have informed our web team to look into this with the vehicle checker on Amazon, this can be returned free of charge through Amazon for a refund. Sorry for any inconvenience caused.

Valorada con 1 estrellas sobre 5

Awful

Awful ! Got the new covers for my band new shape transit custom and they just don’t fit ! No help from customer service they just want photos so they and try and develop them , they should have done this before they tried selling a product not fit for purpose.

4 de mayo de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

I am sorry to see the negative feedback, I can see from the messages the customer service team needed to see full seat photos of how you are fitting them to try and advise and help resolve, which was not received. I can see we have arranged collection for a refund for you.

Valorada con 5 estrellas sobre 5

Great Service

Great Service,

Seat covers ordered and delivered next day and easy to fit

24 de abril de 2024
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Respuesta de UK Custom Covers

Thank you for your positive review, we appreciate this.

Valorada con 3 estrellas sobre 5

Vauxhall Vivaro Covers

I had to wait over a month for my seat covers as they weren’t in stock! It would be helpful if you let customers know when ordering if the items are in stock or not before paying for them. Covers were very hard to fit but once on look and feel great.

24 de abril de 2024
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

I am sorry to see this, I can confirm the advert showed the availability date for when these would be sent out and and am sorry you had not noticed this at the time. We are glad to hear you are happy once fitted.

Valorada con 5 estrellas sobre 5

Top quality - T5 seat covers

Excellent quality. I normally buy cheap rubbish seat covers and regret it after a couple of months as they start to fall apart. So I spent out more than what I normally would and I am so glad I did, they are made to fit and fit perfectly, you would struggle to tell they are seat covers.
I am confident they are made so well they will last the life of the T5 making this a 1 time buy and not a buy cheap buy twice or 3 times.
Very happy customer.
Excellent communication, website is set up to provide confirmation of order, dispatch & integrated tracking from DPD with regular email updates.
Quick delivery service.
Will be buying again, T5 rubber mats look great and heavy duty.

24 de abril de 2024
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Respuesta de UK Custom Covers

Thank you for your positive feedback, we are really happy to hear you are pleased with your seat covers.

Valorada con 3 estrellas sobre 5

Delivery was not next day as promised…

Delivery was not next day as promised at payment.
Also the courier left the parcel without signature and the parcel was open. Luckily no damage.

25 de marzo de 2024
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

I am sorry you did not receive this next day, I can see your parcel was delayed at DPD for a day, sorry for any inconvenience on behalf of the courier.

Valorada con 5 estrellas sobre 5

Prompt service and delivery

Prompt service and delivery. High quality product and helpful after sales staff

25 de marzo de 2024
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

Thank you for your kind feedback.

Valorada con 1 estrellas sobre 5

Disappointing fit on my Ford transit…

Disappointing fit on my Ford transit windshield cover. No instructions, or straps in the right places. Limited information on van models. Won’t be buying anything from them in future.

30 de marzo de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

I am sorry to see you had an issue, our customer service team can help with fitment issues and try their best to resolve any problems.

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