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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Don’t waste your money on this company. I’m using a one-star review to promote a response. I bought an outdoor cover but after a mild shower, it soaked through and marked the paint. I think it’s an in... Ver más

Valorada con 5 estrellas sobre 5

Absolutely love our new leatherette seat covers from UK Custom Covers. The fit in our new Nissan NV300 is spot on and the quality is brilliant throughout. The finishing touches, especially having... Ver más

Valorada con 1 estrellas sobre 5

The cover arrived on time and seemed to fit but there was water ingress under the cover when it first rained after the heatwaves. It was wet between the cover and the soft-top roof. Contacted them 5 t... Ver más

Valorada con 5 estrellas sobre 5

I ordered campervan external covers. Good quality but they didn’t fit. I realised I had missed the warning note blazed across the top of the description advising they wouldn’t fit my van with a pop t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de equipamiento y accesorios para coches
  2. también en la categoría
  3. Tienda de accesorios para automóviles
  4. Tienda de accesorios para camiones

Escrito por la empresa

UK Custom Covers manufacture & distribute seat covers across the UK, Europe & North America. Founded in 2006, we pride ourselves on the quality of our product & service to our customers, whilst sticking to our roots of being a family-run business. Our brand was born, committing to getting premium products to outdoor enthusiasts, trade people & anyone with a habit of dirtying their vehicle. We offer highly customisable products, with our in-house embroidery service allowing you to make your purchase your own.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

631 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,1

Todas las opiniones

(631)

72 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Poor communication

Poor communication. Ordered a soft top cover from the website and was expecting to wait 5 weeks for delivery. When it didn't arrive, I had to ask when I might get delivery, to then be told it would be another 4 weeks. In the meantime time the same cover was advertised on eBay as in-stock and when I asked if they were available, I was told no they were not, and they where £15.00 cheaper on eBay and on the website as it was now black Friday deals. I then asked if I would be getting a refund to the lowe price since Im still waiting for delivery of my order. To be fair, they did give me the refund of £14 once my order had been dispatched. As for the cover, it is well made and well designed and worth what I paid, but it wasn't worth waiting almost 10 weeks for.

18 de noviembre de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

I am sorry to see the low star review regarding your order, we apologise for the delay in our pre-order product, unfortunately this was out of our control. Our eBay adverts would have also shown the pre-order delivery date, sorry if you had not seen this. We are glad you are happy with your cover.

Valorada con 1 estrellas sobre 5

Service is great, product is naff

Service is great, product is naff. Can't fault the website and service.

We bought a £60 cover for our Volvo XC70. Letting our cocker spaniel in the boot frayed one of the elastic loops around the head rest, and snapped a velcro loop in the same corner. Continuing to do a tip run with grass clippings caused further issues, and loading fence posts finished the cover off entirely. These covers are completely useless for light to medium tasks.

Sadly, I'm well out of range of returning or requesting a refund, but feel like this is £60 wasted. I would recommend spending a little more money for harder wearing brands.

6 de diciembre de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

I am sorry to see the negative review, I can see you are still within the 12 month warranty period, please do contact our customer service team who can look into this and try to resolve any issues.

Valorada con 5 estrellas sobre 5

T6.1 Single Seat Storage Organiser.

Just received my Transporter T6.1 Single Seat Storage
Organiser.
Quick delivery, quality appears good and fitting was straight forward.

4 de diciembre de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

Thank you for the positive review, we really appreciate it, and we are glad you are happy with your seat storage organiser

Valorada con 5 estrellas sobre 5

The caravan top cover is exactly what I wanted

The caravan top cover is just what I was hoping for. It fits very nicely, the straps are secure and well made, and I like the carry bag to put the cover back into when we take the cover off. The delivery was exactly as promised, and when I had a question before purchasing, it was answered very quickly by Ann, and clarified the situation, and I immediately ordered. This will keep the roof and solar panels nice and clean, but we can still gain easy access into the caravan.

Thanks again

30 de septiembre de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

Thank you very much for the positive review, we really appreciate it and we are very glad you are happy with the cover.

Valorada con 2 estrellas sobre 5

The covers came quickly and I was…

The covers came quickly and I was looking forward to getting them on. I started fitting them and quickly discovered it’s a lot more difficult than expected. Within about 3 hours I still hadn’t finished trying to fit them. I was taking the seat out and unbolting components etc. I cut my hands up trying to feed these little elastic straps through the plastic dressing on the driver seat. The headrest covers didn’t fit.

23 de noviembre de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

I am sorry to hear you have had trouble fitting your seat covers, please do contact our customer service team who can point you towards our fitting videos to help and they can look into the headrest cover fitting for you as well.

Valorada con 1 estrellas sobre 5

Dissapointed

Glad it is now very clear ford courier covers only fit vans with folding seats - sadly not my van. Returned the covers but UKcustomcovers never received them. My loss.

27 de noviembre de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

I am sorry to see the negative review, we do have this information on our adverts in the description regarding the folding passenger seat, I am sorry this was not noticed at the time. Please do contact our customer service team with the return tracking and they can sort out your return.

Valorada con 1 estrellas sobre 5

Products are not well sized and need…

Products are not well sized and need modifying to enable them to be used. Disappointing.

23 de noviembre de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

I am sorry to hear you are having issues and cannot see that you have contacted our customer services team who can help. Please do contact them. We have not had any issues with this so would like to help you.

Valorada con 3 estrellas sobre 5

Good Cover but…

Purchased a cover for a mini convertible.
Whilst the cover seems decent quality and delivery was quick I asked two questions of the company about the cover which they were unable to answer satisfactorily.
So, a good product at a reasonable price but customer service or more specifically, product knowledge seems lacking.

28 de octubre de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

Thank you for the feedback, I am sorry to hear your question was not answered fully. The strap at the rear underside of the cover is to be trapped inside the boot area for added security and to keep the cover in place at the back.

Valorada con 5 estrellas sobre 5

very kindley persons

very kindley persons, fast shipment, good cover

4 de octubre de 2024
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

Thank you for the positive review, we really appreciate it.

Valorada con 1 estrellas sobre 5

Poor selection of boot protectors for VW ID3…

They only offer a boot protector option with the raised floor option on the VW ID3. Silly really as most of these cars don’t come with the raised floor option! Not massively clear on their website - which shows the lowered floor option. Woman on the phone seemed to have poor product knowledge. Expect better these days…

12 de octubre de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

I am sorry to see the negative review, unfortunately we do not have every variation at the moment and the website advert photos show how the liner will fit and the floor height required. Sorry for any inconvenience caused.

Valorada con 1 estrellas sobre 5

Persenning DART 18 schlechte Ware

Ich habe am 16.62023 eine Persenning für meinen DART 18 gekauft. Leider hat diese nur 15 Monate gehalten, dann ist sie überall eingerissen. Nach Reklamation auf Ersatz erhielt ich die Antwort - Garantie ist leider abgelaufen. Es gehört verboten, solch schlechte Ware zu verkaufen.

1 de octubre de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

Es tut mir leid, die negative Bewertung zu sehen. Wir bieten auf alle unsere Produkte eine 12-monatige Garantie und um die Langlebigkeit Ihrer Abdeckung zu gewährleisten, hilft eine saisonale erneute Imprägnierung, sie in gutem Zustand zu halten.

Valorada con 5 estrellas sobre 5

Product as described

Product as described. Great communications about product details and order progress. Fast free delivery. Thanks.

27 de agosto de 2024
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

Thank you for the positive review, we really appreciate it.

Valorada con 1 estrellas sobre 5

I have ordered twice from this…

I have ordered twice from this despicable company.the first order was wrong and order changed not by me.
Second order yet again changes made without my knowledge I have spent and lost a fortune with this company DO NOT TRUST THEM.

4 de septiembre de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

I am sorry to see the negative review, we have tried to look into this for you but cannot find any orders under your name, if you could contact our customer service team and we can try to resolve any issues you may have had.

Valorada con 3 estrellas sobre 5

Bought seat covers for Renault traffic

Bought seat covers for Renault traffic, middle seat cover design is poor where it connects at the back not very well thought out as it Velcro’s to seat and isn’t the most secure connection, seats are a very good quality leather and the other 2 seats fit well

27 de agosto de 2024
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

Thank you for your feedback, there should also be elastics that tie underneath the tray to keep the cover in place, if you contact our customer service team they can send over photos of how the cover is secured into place.

Valorada con 1 estrellas sobre 5

Got seat covers for my transit connect…

Got seat covers for my transit connect van.... even Harry Potter could not wave his wand and make them fit.... if you put vasaline on the headrest covers they still wouldnt fit not fit for purpose..... in saying that i got a mat for the back which was veery good....and fron rubber mats with logo which are very good.... also in side seat covers cover the handles for putting the seats back and forwards handles are covered....

19 de febrero de 2024
Opinión espontánea
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

I am sorry to see the negative review, please do contact our customer service team and they can help resolve any issues, this is very unusual to hear as we do not normally have any problems with the seat covers. We are glad to hear you are happy with your mats.

Valorada con 5 estrellas sobre 5

Excellent product

This screen cover was excellent! It was very easy to fit and only took a minute. The ends hook over the drivers and passenger door for added security. The material kept out the light and covered the windows perfectly.
It was so much easier than fitting out internal blinds. Would definitely recommend 👍

25 de julio de 2024
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

This review looks to be in relation to a different product from another company and can see you ordered a vehicle screen wrap from ourselves, if possible could you revise your review please?

Valorada con 5 estrellas sobre 5

Great quality product

Great quality product. It’s quite thin though- not stupid plastic bag thin like some. A bit worried how long it will last if I keep taking it off and putting on again. The fit is perfect for the old mini though and the elastic tucks in perfectly.

25 de julio de 2024
Logotipo de UK Custom Covers

Respuesta de UK Custom Covers

Thank you for the positive review, we really appreciate it.

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