UnitedHealthcare Opiniones 

I needed to talk to someone about a bill that was charged to me twice. I sent an e-mail and they finally responded and said to call them. I called several times only to hear "your call will be answered in 10 minutes" after waiting 45 minutes each time I called. I need a company who cares enough to help me.

I thought AARP's Medicare Advantage would pay the 20% that medicare does not pay. Wrong! It uses United Healthcare who took over my Medicare account, it cost me $115 a year, my doctor visits were $35 and my physical therapy went from $1,200 a year to $1,900 a year. I switched to NY Humana and now there is no cost per year, Doctor visits are $0 and my therapy is back to $1.200. Of course any hospital stays will have a huge deductible, but I am basically healthy, and all the money I am saving from UH I move into my personal "Medical" savings account at my bank. Through my life I have had and tried to trust two insurance companies; Aetna and United Healthcare; they both are abject failures at fair coverage and fair pay outs, and I wish I could forget the anxiety causing phone calls to these companies. It is like the pay out money is coming out of the agents pockets.

Apparently UHC pays off AARP to endorse their Medicare Advantage programs. Their customer service function exists in name only. At last count 15 calls over the space of 20 days and just in a hampster wheel between what they laughingly call "customer service" and "sales" ( the theory being we disenrolled you without your permission so rather than fix the problem we created we'll sell you something new to get more commissions and pay offs from AARP ! ). They have an " escation" department but they report it isn't open but they can't tell you why it is closed; if/when it will reopen; nor a phone number for said department. Guessing that department is swamped as there is no other functioning customer service department. I hired an attorney to sue them for mail fraud and damages I incurred because of their ineptness. I have, of course, reported this inept and unresponsive underwriter to the state insurance commissioner; the BBB; and the US Attorneys office. Guessing that will accomplish nothing as these sources are also likely bought and paid for like AARP. Buyer be very aware.

Good evening to everyone that work for the UnitedHealthcare Health Insurance Cusyomer Center.I do hope that all of yous are doing ok smile.Also I do hope that all of yous will have a very wonderful day on Monday and yes to all enjoy yourself off of work for the very very nice weekend ok smile.In ending I want to tell all of yous that your very wonderful Staff Agent nams Iris was very very Professional Helpful and yes very very Caring when I called in today to get a price check on a New Med that I am going to start taking to better my health fuctioning etc.Last of all top I must tell all of yous that Iris is a very very Positive Role Model for all young and old workers in what I call the very busy Working World ok smile.Finally Iris has very very very Excellent Communication Skills and yes knows and love her job very very much ok smile.Now last of all Iris is always such a very very Positive Representative for the very very very very very wonderful company name UnitedHealthcare that she works for day in and day out ok smile and from me to you Iris have a very very Happy and Progess New Year and may you always have mamy more to come take care.
Sincerely,
Morris W Conway Jr