UnitedHealthcare Opiniones 

Getting information about third party healthcare coverage is really difficult (second opinions specifically). I got vague answers on the app and customer support line. I am still waiting for a return after three weeks.

I have tried on 3 occasions now to pay my first premium through debit card unsuccessfully due to UHC not processing the payment when they say they will. The first time, I received an email saying "payment received policy active!" it was not actually received nor even processed by UHC and my policy was not active. UHC didn't process the payment until the next afternoon when my bank account no longer had transactions turned on. The second time, the very next day on a Friday, I called and asked for a reprocess and asked when EXACTLY the payment would be processed since I needed to know when to have transactions turned on. I was told reprocessing happens 12am-5am but that it wouldn't be until Monday or Tuesday. It pulled the very next day, Saturday, when I had my account transactions on hold so that the money would be there on Monday. So declined again. Today I tried to call for ANOTHER reprocessing, and when I finally made it to the right department (since you provide the same exact phone number for different departments. Literally look at your contact page, the numbers for dental and short term are exactly the same) of course the system was down. My policy has been cancelled twice in the very first week that I was supposed to have it, and your service reps don't even know when you process payments. This is completely and utterly unacceptable. I WORK in insurance and can't even figure out how to just pay my freaking premium to you. This is people's health you are playing with. Disgusting.

This company exemplifies what is wrong with the Healthcare system. Here is an example: I have a 6 k deductible and out of pocket per year. I have met that financial responsibility in April..after that I should be covered at 100%. I was hospitalized in November and I am looking at a $891 bill for treatment in November. Upon calling them, "oh, sir that is the patient's responsibility". How could I be at 100% midyear and not at end of year. "Sir, we had a coding error on our side on one of your earlier claims which took you out of the 100% coverage status, but we have fixed that error"..but $891 is still my responsibility? "yes", but that was due to your mistake "Let me investigate..." People running this company should all be arrested...

I AM IN VIRGINIA FOR 30 DAYS> LOST THE MEDICNES AT THE AIRPORT SECURITY !!!!!!

Subject: PLEASE EXPLAIN CLEARLY YOUR DECEPTIVE PRACTICES !!!

Narayana Srinivasan
4307 Gilbert St.
Oakland, CA 94611

May 24, 2022

Mr. Andew Witty
CEO, United Healthcare
11000 Optum Circle
Eden Prairie, MN 55344

Dear Sir Andrew,

Medicare Supplement No.: 399182845-11
AARP Medicare RX: 0090057951

I had to travel to Virginia from California. At the airport security, the TSA took out my medicines, and forgot to put them back.

The two medicines I lost was:

1. Synthroid 50 microgram
2. Januvia 100 mg.

I am going to be in Virginia for 30 days. So, I need 30 tablets each.

I spoke to optum pharmacy. No one understands English. Maybe this is on purpose.

I need these medicines immediately.

Can one of your executives speak to the folks at optumrx and expedite so that I can get the above two medicines at a local CVS here.

Can I count on you? I am a diabetic.


Best Regards,
Narayana Srinivasan

Narayana Srinivasan
4307 Gilbert St.
Oakland, CA 94611

March 24, 2022

Mr. Andew Witty,
CEO, United Healthcare
11000 Optum Circle
Eden Prairie, MN 55344

Dear Sir Andrew,

Medicare Supplement No.: 399182845-11

Yesterday, March 22, 2022, I received a letter from Dianne Brunker, Director of Operations, without any address.
If that letter had provided her address, I would have contacted her.
I don’t know what is wrong with your company.
All the letters come without any address—an indication of deception, fraud and corruption. Hence this letter is directed to you.

Note: I have paid in full, for both my wife and me for the whole year 2022.

The letter dated March 22, 2022 is a bill for the entire year of 2023!!. This is only March, 2021.
The open season for Medicare is from October to December. Pray, tell me, why are you billing me for the next year? That is one year ahead of time!!

I may choose to change the insurance company during the open season considering the deceptive collection techniques of United Healthcare.

By billing me one year ahead, you will also be pocketing the interest on the premium I pay !!

As I noted above, I have paid in full for both my wife and me for the whole year 2022 !!
The letter from Dianne Brunker, Director of Operations, without any address, dated March 22 also demands an additional payment of $318.78 for the month of December 2022 without any explanation !!

1. Why do you want me to pay for the year 2023 in March 2022?
2. Why do you want me to pay $318.78 for December 2022?

I am sorry, are you all a bunch of knaves and corrupt people? Money! Money!

Best Regards,
Narayana Srinivasan

If I could give zero stars I would. I have an indemnity policy through UHC that is underwritten by Golden Rule Insurance, a subsidiary of UHC. By far the worst company I have ever had to deal with for healthcare coverage. I knew the policy was limited but because I am retired and not 65 yet, the choices of affordable health insurance are slim. The customer service is horrible and I have even had a customer service rep hang up on me because I asked a question she could not answer. The website almost never works and provides little information, yet in calling customer service, it always directs you to the God awful website. It has been a fight to get them to pay the limited benefits that are due under the policy. But they are never late in taking my premium. Don't let this company fool you, they are not at all about "healthcare" they are all about profit. Their Medicare Advantage through AARP is also horrible, we switched my husband to another provider after a year of banging our heads against the wall with UHC.

My mother was one of their customers. When she died, she had just paid for another month of coverage. They refused to refund the unused premiums.

This company is a sad joke, is unbelievable how bad they treat customers, regardless of heath status, just care about take your money.

I decided to use them for my supplemental health care and have found them to be terrible. I filed a si8mple claim for eyeglasses and frames. That has been a nightmare. After several emails asking if they received it and never received an answer. I filed online and three weeks later they sent me a letter that the filing was declined as I did not provide a receipt. I bought the stuff online and had an online receipt showing I paid with a credit card and I sent that to them with the original filing. So I sent them the Receipt again with the PAID portion highlighted and also sent my Report of payment from my credit card company last week. I looked in their website to find if they received it and it shows nothing just like the last time. Also, their website is horribly slow, you have to log in twice to find some information and if you try to speak to someone online you get a robot that cannot answer your questions. This outfit is terrible but it is probably because it is due to be owned by AARP which is a very bad organization also.

As a therapist I bill many insurance companies. United Healthcare is consistently the most difficult to work with and has been for at least the last decade. Their customer service representatives do their best, but the system they work with is so inefficient, at least when it comes to paying claims, that it seems to be purposeful. Maybe it’s not, maybe it’s pure incompetence. But if saying a company is inept is the most generous view, well then what does that tell you.

I have medicare and a supplemental plan through AARP United Health. I have had a hip replacement, monthly biologic infusions, xrays, hospital stays, CTs, and have no out of pocket expenses other than my premium. If I had coverage questions the staff has been informative and helpful .

Just throw your money away or burn it you get nothing here but the worst health care on the planet.
They kill a billion trees a month with junk flyers.
100% organized crime.
Made just for stupid people.
You were warned....

Absolute third-world healthcare at first-world prices.

Actually receiving healthcare from UHC is an unmitigated disaster. Everything happens through UnitedHealthcare's online portal---a portal that doesn't work. UnitedHealthcare's online technology is abysmal. The online portal is central to booking and receiving healthcare, and it next to never works. No joke.

Common issues are that it will send old and outdated information to 3rd-party healthcare providers, the portal will crash, and the integrations with 3rd-party providers don't work, don't connect, or also crash.

I've attempted to work with UnitedHealthcare's technical support team to address these technical problems, and they are just clueless, and to the best of my knowledge, I'm 99% sure they're overseas. Imagine the "technical support" you get from that budget laptop you purchased at Walmart, and that's who UnitedHealthcare has managing their technology.

As for the support staff at UnitedHealthcare themselves, they're grossly undertrained. I've spoken to multiple UHC staff, and they don't even know their primary providers offered through the UHC portal; for example, the lady I talked to today didn't even know the telehealth provider the UHC website is sending all their patients to. Her solution was (no joke): "don't use the UHC online portal because it doesn't work, and instead download the Apps on your iPhone for the 3rd party providers." This was said to me by an employee of UHC. ...I wish Yelp would allow me to use the eye-rolling emoji because I'd place it right here.

I've had multiple healthcare insurance companies during my career, and I rank UHC far, FAR below Anthem, Cigna, and Kaiser Permanente.

If you're a UHC customer or thinking of becoming one, just run away...Literally: go anywhere else. Healthcare is useless if you can't even book care, and none of the technology UHC employs works.

Back in early October I had tooth pain. Went to the dentist and he told me I needed the truth either extracted or a crown. I told him I had a $2,000 limit on my dental plan with United healthcare. So he went to the office and called United healthcare and they said they would cover the crown. When he was in the office I called United healthcare dental and they told me they would cover the crown. The following Monday I went for the molds and the prep work for a crown and after they did all the work the billing person said United healthcare is denying my claim saying I have another dental plan. I had to call United healthcare again to tell them that that was a cobra plan and had expired in March of 2021. So again I asked if I was covered. They told me yes. United healthcare gave me a Thanksgiving present. I got a letter from them denying my claim. I've spent about 20 hours on the phone with my personal representative at United healthcare and with the dental plan people and I got a different story from every single person. They tell me that they can't accept an electronic transmission of the x-rays to them. They a hard copy sent by US mail. So I called the dentist office and they printed out from the digital X-ray and sent the form in. Then they claimed that they didn't accept Xerox copies of x-rays. And this thing with the x-rays has changed back and forth depending on who I talk to there they're doing the runaround from the beginning they don't want to pay a penny. That has been their intent since the beginning. Well I'm switching companies for my Medicare advantage because they really are terrible and I don't trust them. You don't know who to believe there. Play United healthcare soccer continues my personal navigator Melissa at United healthcare called back to say that all they're waiting for is The narrative of my dentist. Well my dentist is sent to the narrative twice by United States postal service and on their electronic filing. The supervisor at the dental part told me yesterday that they had received it. They have denied my claim for times in the last 10 days. So you don't know who to believe at United healthcare.

After days and days of trying to get this resolved they finally paid the claim.

Now in the new year I need a root canal and another crown and they're denying it saying that I used up my benefits. Well according to my plan I'm supposed to get $2,000 on January 1st.

On January 7th I had to go in for emergency root canal and going back on the 18th for the crown.

When all my medical issues are done I am switching companies because this company does not care about its members

Now dental says root canal is not covered. Also only one crow every five years.

Well friend had root canal last month. Same plan and they paid.

People at this company lie and cheat. They do anything not to pay
Talk tonight insurance broker and she says she gets lots of complaints about United healthcare dental program and she told me I should switch to Aetna or to anthem

Talk to 5 different people get five different answers. That doesn't know what they are doing

As of January 13th my dental office called them and said they were covered both the crown and the root canal.

So who's telling the truth.

I don't think United healthcare knows what the truth is

Today I get a letter saying they're going to cover the new crown. Well their customer service people were wrong they told me I would only get one crown every 5 years so who knows what to believe. The dental office also called them to tell them that they would cover both the crown and the root canal. I'll believe it when I see it I'll be fighting this until the day I die

I went to get my hearing test today and they ordered a new hearing aid and we were going to see what kind of problems I want to have with a hearing department. 2 years ago I had problem after problem with the people that they had handling the hearing.

If you can don't sign up for United healthcare cuz their customer service stinks

Once again when I am seriously vomiting and VERY SICK AND NEEDING TO TALK TO THE NURSELINE-UHC is refusing to HELP ME. When I call the NurseLine-it says, 'thank you for calling the Nurse line'-instead of ANYONE ANSWERING there are a bunch of whistles and clicks and then the womans rude voice says'okay, as if I said something-I did not. It says to dial my Partys EXTENSION.
That is Very important. Because if I call ANYONE in the City I live in
Whether I am donating Clothes to try to help Refugees-which they won't even let me do that where I live. EVERY SINGLE CALL
TELLS ME I HAVE TO "DIAL THE PARTIES EXTENSION"-NO Matter who I call ever.
It is always the SAME THING.
The UHC Operator REFUSES TO LET ME TALK TO A NURSE.
This morning I was talked very rudely by a CARE COORDINATOR CARE COUNSELOR-ALL SHE DID WAS ARGUE WITH ME ARGUE AND ARGUE. NOT NICE. NOT UNDERSTANDING ABOUT MY PHYSICAL AND MENTAL DISABILITY. NOT AT ALL.
THIS COMPANY AND THE TOWN I PIVE IN ARE ALL KILLING ME. THE REFUSE TO STOP ANTAGONIZING ME RIGHT OUTSIDE MY FRONT DOOR. I CANNOT GET ANY HELP. UHC WILL NOT HELP ME. 😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥🐶🐶🐶😥😥😥😥😥
MAKES ME REPEATEDLY SAY MY DATE OF BIRTH AND SHE MESSES IT UP CONSTANTLY OVER AND OVER. REFUSES TO LET ME TALK TO THE DAMN NURSE.
I AM SICK!!!!!!!I CALLED THE NURSE LINE.
THIS IS PROOF THAT MY PHONE IS TAKEN OVER BY UHC. A WOMAN NAMED TINA WHO CALLED ME IN JANUARY. SHE TOLD ME ALL MY CALLS WOULD GO TO HER.
I DID NOT AGREE TO THAT.
NOT EVER.
SHE IS STILL CONTROLLING ALL MY CALLS. READING ALL MY EMAILS.
NOONE WILL HELP ME!!!!!

THE LOCAL POLICE HAVE TAKEN OVER MY PHONE CALLS!!!!MAKING ME A PRISONER ONCE AGAIN I cannot get thru to a UHC person. UHC refuses to HELP ME WITH ANYTHING!!!!I AM DISABLED VERY VERY SICK AND NOBODY!!!!!!!IN THE MESSED UP MISERABLE TOWN I LIVE IN WILL HELP ME.
ALL THESE POLICE CONTROLLED CALLS DO
THEY TELL ME
YOU SOUND MUFFLED
HARASSMENT ALWAYS!!!!!
I AM SPEAKING CLEARLY
THEY TELL ME I SOUND MUFFLED
ALWAYS AS AN INSULT
THESE ARE THE POLICE ON MY PHONE!!!!!!!!NOONE WILL EFFING HELP ME
UHC REFUSES REFUSES TO EVER HELP ME MISERY COMPLETE MISERY I AM PHYSICALLY AND MENTALLY DISABLED THEY TREAT ME LIKE DIRT WAITING HOPING I WILL DIE I AM DYING BECAUSE OF WHAT IS BEING DONE TO ME ON PURPOSE BY MANY PEOPLE REFUSING TO HELP ME!!!!!!!!!!!

Wait on the phone forever clicking on extensions, disconnect more than once and have to do it all over again only to get some soft spoke Asian who didn’t have a good command of the English language. Extremely frustrating.......

United Healthcare, Doesn't Care about mental health. They give you 100+ provider and say they are ALL available to help. Only 5% are available and you must waste your life going through he bad info they force on you. This is what happens when no one cares about other people.

I have never been so insulted in all my life . The reps i spoke with on the phone was so rude and degrading one rep told me that " lady i have been working here for decades and we have been always the same and this a legit company and if it wasn't i wouldn't be working here" . the other rep was rude as well he said " that's gonna cost you , that's gonna cost you "" it's to expensive go to obama care "

That was very degrading feeling to me if you don't want help me then just say so . i am so hurt .

I had the opportunity to finish my sign up with Steven Anderson in Kansas. He was so kind and enthusiastic. You would have though he was paid $150.00 an hour. Which he should. If everyone I talk to on the phone that, of course I don't know, would be that friendly; that should be the pay for that job. He deserves special recognition, a raise, and maternity leave. His wife had surgery!! Good job hiring him. Sincerely, Diane M. Lange