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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I placed an order over three weeks ago and I haven't gotten any updates about shipping or anything at all. on the website it said shipping would take 5 days. I wrote an email with my order details t... Ver más

Valorada con 5 estrellas sobre 5

I had such a great experience with unndr. The customer service was absolutely phenomenal — really friendly, quick to respond, and genuinely helpful throughout the whole process. It’s rare to feel... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have made two orders to this company and unfortunately, due to an error with my own measuring, chose the wrong size of bra. As such, I emailed the Unndr team to see how I was able to resolve this.... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I ordered a few sets a while ago but one came broken with the bra wire sticking out, and they sent a wrong size in a pair of knickers. I contacted them and they sent me replacements which I appreciate... Ver más

Información sobre la empresa

  1. Tienda de ropa interior
  2. también en la categoría
  3. Tienda de ropa

Escrito por la empresa

Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month. We care deeply about our customers and are always here to help with sizing, orders, and anything in between. Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

374 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(374)

103 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Charged me but didn’t get the products

I ordered the Matcha set and the quarterly subscription - they deducted 97€ from my card but sent me no confirmation of order or anything, no shipping update either. It’s been two weeks and honestly seems like I’ve been scammed. Contacted customer service now so let’s see- will update review if they get back to me..

28 de agosto de 2024
Opinión espontánea
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Respuesta de Unndr

Hey!

Thank you for your feedback. We are sorry to hear you have been unhappy with your shopping experience with us. We acknowledge your feedback and will take this on board!

Thank you,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

Small problems resolved immediately

I ordered two sets for my partner. The first set (rose matcha) was so nice and fit perfectly. The second one (berry bouquet) didn't fit quite as nicely, so I inquired as for returns.
Got a response within 5 minutes, offered a new size or a refund and was just greeted very warmly.
We were able to resolve the issues with the second set very quickly and overall we are very happy with the look and quality of the 1st set. Will definitely be coming back here, as they have shown nothing but care for their product and customers in my experience.

10 de septiembre de 2024
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Respuesta de Unndr

Hey William!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

I am in LOVE with Unndr

I am in LOVE with Unndr. The sets are beautiful and great quality. I purchased the monthly subscription and also the Rose Matcha set. I had to size up and the customer services was fantastic sorted so quickly. Would highly recommend and I can’t wait to see what designs come over the next months!

10 de septiembre de 2024
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Respuesta de Unndr

Hey Hattie!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. The first set didn’t fit so I changed my sizing on the website. Next order came and was still wrong old size. So I emailed to ask why it wasn’t changed. They said it was after the deadline but they sent me out a brand new set with the correct sizing. Thank you!

1 de julio de 2024
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Respuesta de Unndr

Hey Sarah!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 4 estrellas sobre 5

@KLG95

Unfortunately I have not had a great experience with these guys. I followed the sizing guide and the first set didn’t fit, fair enough, I didn’t complain but asked them to change my size, which they Advised they did as it didn’t work on the website, they then sent me both the wrong size and sent wonky stitched garments. I really wanted to love this company but I’m out £80 with no wearable sets.

Update - unfortunately the set was sold out by the time my replacement was due to get dispatched and I was quite upset, however Jess in the team went out of her way to be extremely patient with me, came up with an amazing compromise and helped me every step of the way.
Her customer service is 10/10 and whilst I have not renewed my subscription for now, if I ever do it will be because of her and how she dealt with me, she’s definitely an asset to your team. Thank you Jess!

5 de septiembre de 2024
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Respuesta de Unndr

Hey Katie!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

10/10 would recommend to everyone

The quality and variety of the products is truly amazing and so cost efficient compared to other lingerie companies. I had a sad looking lingerie draw at the beginning of the year but the subscription has turned that right around! I also had an experience where due to Evri losing my parcel I needed to contact customer service via instagram who were AMAZING so quick to respond and sort my issue out with no hassle 😍 such a great business and have been recommending to all of my friends every time we speak about underwear!!!

30 de agosto de 2024
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Respuesta de Unndr

Hey Sophie!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

Wonderful brand

The products' designs are really unique and wonderful, the materials are high quality and the sets are super comfortable😊
Moreover the team is very kind and helpful; I've had problems with the delivery of my order because it was blocked at customs for more than a month, but the Unndr team sent the order to me a second time totally for free and it reached me within days😍
Absolutely recommend this brand🩷

28 de agosto de 2024
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Respuesta de Unndr

Hey Giulia!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

First time 5 star experience

First time ordering with them, had an issue with sizing and asked for an exchange, they sent it off immediately!
Brilliant customer service, was fast and lovely! And helped with reviving the cutest sets that are high quality and make you feel stunning. The packaging, quality and overall experience has been perfect and I will definitely be a loyal subscriber! Many thanks xxxx

23 de agosto de 2024
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Respuesta de Unndr

Hey Libby!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

Absolutely gorgeous each set is so…

Absolutely gorgeous each set is so detailed and so unique, like nothing I have ever seen before when it comes to lingerie! absolutely adore the material so soft and so comfortable.

23 de agosto de 2024
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Respuesta de Unndr

Hey Demi!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

Spoke to customer service regarding a…

Spoke to customer service regarding a return because of size and was amazed by how quick and helpful they were! This is my fourth set and I will be coming back to buy more <3 Absolutely love unndr !!!

19 de agosto de 2024
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Respuesta de Unndr

Hey Krutika!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

Absolutely amazing

Absolutely amazing! Such beautiful sets every single time and amazing delivery timing

1 de agosto de 2024
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Respuesta de Unndr

Hey!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 2 estrellas sobre 5

Disappointed and frustrated

I really REALLY wanted to love this company and gave it three months to make up my mind as a subscriber but also bought three packages from them.

I can tell you this, the first set from the subscription was beautiful and fit like a glove, although the bra had a weird cupping situation, it made my breast be pointy and didn’t follow my natural lines. I loved the garter belt and I thought it was very cute. They shipped it out a little late but that’s ok.
The second order was waaaaay too small, but I didn’t update my sizing, which was really confusing. They sent it way late and I got it after they released what kind of lingerie we were getting, which was disappointing. Now I’m on the third month and they have revealed what we are getting and I haven’t gotten a shipment confirmation but have updated my size.

About the three orders from the collection. I ordered the first one in xS and again, it fit like a glove. After I got the second subscription I decided I wanted to order in small, when I got it I could fit another human in there with me! And I got no bra… just the underwear and a sock strap. I got it refunded. The third order was really disappointing. It had been a week since I ordered and no shipping confirmation, so I contacted the customer service and they told me it had not gone through on their end and I got the confirmation at the end of they day. Great customer service! Although when it arrived I had half a set(no bra) in small and a full set also in small. It fit like a glove again but the cupping on that one was doing that weird thing again where it made my nipples pointy. I got a refund on the half-set thing.

Again I really wanted to love this company. But the sizing is to inconsistent, they ship inconsistently and they made my breasts be pointy, as in the seams were not in the correct spot. The customer service is good as long as you have read the guidelines on their site. I’m giving you two stars instead of one because of them.

15 de agosto de 2024
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Respuesta de Unndr

Hey Mist!

We are sorry to hear of your experience here at Unndr as we don’t want our customers to feel this way. We acknowledge your feedback and will take this on board!

Thank you,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

I needed a size change and it was fixed ASAP

I needed a size change before next delivery and they were able to fix it same day. Very swift and professional exchange. (P.s. didn't need a return and redelivery)

13 de agosto de 2024
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Respuesta de Unndr

Hey Sif!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

Fabulous company!

I couldn’t recommend Unndr enough! The subscription service is great and every set I’ve received has been gorgeous. The customer service is also fantastic, after having problems with the courier they couldn’t have done more to assist and resolve the situation 🫶🏼

13 de agosto de 2024
Opinión espontánea
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Respuesta de Unndr

Hey Hannah!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 4 estrellas sobre 5

Cute surprise lingerie

I’ve had two boxes from Unndr so far and I’m really enjoying my experience. It’s so fun having a new surprise lingerie set every month and the sets are super cute. I like the element of choice being taken away and just getting a surprise! The only thing is that the quality is not quite as high as I was expecting but the sets are still lovely and it doesn’t stop me getting more! I really would recommend for girlies who want a little treat.
I love their social media presence and the little hints they give each month about the set theme etc. The girls behind the brand clearly really care and put the graft in!

8 de agosto de 2024
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Respuesta de Unndr

Hey Ellie!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

The quality of the underwear is…

The quality of the underwear is amazing, the fit is spot on, the packaging is beautiful & the customer service is responsive, timely & accommodating!

Thank you!

7 de agosto de 2024
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Respuesta de Unndr

Hey Meghan!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

I get the quarterly box and I look…

I get the quarterly box and I look forward to every set I get! They’re always such good quality and I love the surprise I get each time. Their sets make me feel so confident in lingerie and they’re always so beautiful

7 de agosto de 2024
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Respuesta de Unndr

Hey Megan!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

The lingerie is amazing, so much thought goes into it each set and it shows 💘

Such an attentive brand who really think of what their customers want/need!!!

They don’t just think of the lingerie they think of how it makes women feel wearing it and this is the most empowering brand I have found.

The lingerie is amazing, so much thought goes into it each set and it shows 💘 the design and the message!

Just Lovely

6 de agosto de 2024
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Respuesta de Unndr

Hey Tash!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Valorada con 5 estrellas sobre 5

Signed up for the quarterly box at the…

Signed up for the quarterly box at the start of the year and so happy I did. Really reasonable price point in my view for a full set and sizing for me has been perfect so far. Quality is lovely and the convenience is just perfect, as someone who’s never really prioritised buying myself nice lingerie it’s ideal to know that every 3 months something is just sent to my door which I know I’ll love!

5 de agosto de 2024
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Respuesta de Unndr

Hey Beth!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

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