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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I 'm using the updrafplus premium plugin since 10 years and I'm currently installing it in every WP website I create for my company and my customers. Backups are comfortable and migration is smooth ;... Ver más

Valorada con 5 estrellas sobre 5

We have been using UpdraftPlus since 2016, to backup, migrate, and restore our client sites. While no plugin is perfect, it's a lot better than other backup solutions. UpdraftPlus has been an invaluab... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Been using Updraft for 3 years now. A great app, especially for migration purposes. Back-ups are a breeze to configure and we use Dropbox («Plus» account) for storage and it works seamlessly. And the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've never had to look at another website backup plugin after having come across Updraft. It has everything you'd need: easy backups to different types of backup options like GDrive, FTP servers, Dr... Ver más

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Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

130 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Absolutely amazing support service from…

Absolutely amazing support service from Nick at UpdraftPlus - so helpful and went above and beyond to help us with Updraft Migration. Very knowledgable and also so kind, would highly recommend UpdraftPlus because of this.

12 de marzo de 2025
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Respuesta de UpdraftPlus

Hi, thank you so much for your kind words! We're so glad that Nick was able to provide such great support. I'll be sure to pass on your feedback to him—it'll make his day! If you ever need anything else, we're always happy to help.

Valorada con 1 estrellas sobre 5

Disappointing Support Overshadows a…

Disappointing Support Overshadows a Promising Product

I was initially drawn to updraftplus.com product because it showed real potential. However, my experience with their support has been nothing short of frustrating. After encountering an error while trying to use the plugin, I reached out for help. Although I received an initial reply, it didn’t address the issue, and since then, I’ve been met with complete radio silence. Good support is crucial, and without it, even the best product falls flat. Save yourself the hassle—if you’re expecting reliable assistance, you might want to look elsewhere.

18 de febrero de 2025
Opinión espontánea
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Respuesta de UpdraftPlus

Hi there,

We're really sorry to hear about your experience and we sincerely apologise for any frustration caused. We aim to provide helpful and timely support, so it’s concerning to hear that your issue wasn’t fully addressed.

Could you please let us know which channel you reached out through (e.g., our support form, email, or forum) and your ticket number if available? We’d love to look into this and ensure you receive the assistance you need.

Please reach out to ud-support@updraftplus.com with this info so we can get this resolved for you as soon as possible.

Valorada con 5 estrellas sobre 5

Indispensable Wordpress

Un réel indispensable sur Wordpress ! L'outil de migration est redoutable et permet de cloner un site en quelques minutes. De plus un énorme choix de plateformes cloud pour les sauvegardes 👍

19 de febrero de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Thank you for the great review! :)

Valorada con 5 estrellas sobre 5

I've been using Updratplus Pro for 2…

I've been using Updratplus Pro for 2 years and I'm absolutely thrilled. Due to a server problem with my host and my fault, I almost lost a huge WordPress site. Thanks to the perfect support, especially Nick did a fantastic job, the site was saved. The hours of work that I would otherwise have spent will make Updraft Pro a free version for the next 5 years.

17 de enero de 2025
Opinión espontánea
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Respuesta de UpdraftPlus

Thank you so much for your amazing review! We’re so glad to hear that we helped save your site. Nick will be glad to know how much you appreciated his support.

If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re here to help. All the best

Valorada con 1 estrellas sobre 5

The UpdraftPlus website is a maze

The UpdraftPlus website is a maze. I have been a premium user for years and keep getting messages that i need to upgrade to premium. None of my premium options work. I run UpdraftPlus on several sites and pay for the "business level" subscription. The website keeps running me in circles. Should not be this difficult.

15 de enero de 2025
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Gregg, thanks for sharing your frustrations with us. We're sorry the site has been a pain to use. We're actually just about to launch our new site which is a lot more user-friendly. But our current site should still allow you to do everything you need, so there might be something wrong here. Would you mind opening a support ticket? Our support team will be able to find a solution for you - https://updraftplus.com/paid-support-requests/

Valorada con 5 estrellas sobre 5

Best small-footprint and aggressive toolset for WP.

Perhaps one of the best small-footprint and aggressive protection tools for WordPress. Consistently maintains its toolset and keeps pace with the current threat landscape.

20 de noviembre de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Scott, thanks so much for the great review! If you ever have questions or suggestions, feel free to reach out. All the best

Valorada con 5 estrellas sobre 5

Updraftplus helps my WordPress based…

Updraftplus helps my WordPress based websites stay safe and backed up all the time. Well worth subscription. Highly recommended!

17 de julio de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Thanks so much for the great review Desi. We really appreciate your support.

Valorada con 5 estrellas sobre 5

I learned the Hard Way

Quite a few years ago, I lost a site to hackers because I had no backup. You learn the hard way. Since then, I have used several brands of backup. UpdraftPlus has proven to be the easiest to use, backup, restore and even clone to move my sites to a different hosting. It has also been the most reliable of the ones that I have used. I recommend it heartily. I recently started a new site and of course, it is protected with a good backup with Updraftplus

18 de octubre de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Glenda, thank you so much for the great review! We’re sorry to hear about the difficulties you faced in the past, but it’s great to know that we're able to help. If you ever need assistance or have any questions, feel free to reach out. All the best

Valorada con 5 estrellas sobre 5

My go to Wordpress Backup plugin is UpdraftPlus

Hey All - when i Wordpress a website there is two plugins i always go to and install - UpdraftPlus is always one.

My go to Backup plugin is UpdraftPlus

and i have gone UpdraftPlus PRO/Premium as it also offers backup(s) to my chosen clouds for example OneDrive. (others are available)

You can set the backups to run hourly daily weekly which are neat options. Daily is for me - and you can set to keep them - and auto delete them after a set time.

Marvellous WordPress Plugin is UpdraftPlus install today on your WordPress Website(s)

Updraftplus Highly Recommended

8 de octubre de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Paul,

Thank you so much for your wonderful review. Your support, especially as a Premium user, means a lot to us.

It's great to know we're making a difference in your WordPress workflow. If you ever have any questions or need assistance, feel free to reach out—our team is always here to help.

All the best

Valorada con 5 estrellas sobre 5

I was wrong, Updraft is a great program

I hope this reverses my previous 1 star review. I would change it to 4.75 stars, taking .25 away only because their reply didn't reassure me my canceled subscription was still active until the end date, and I still had access to their premium support.

Otherwise, they did respond but my spam filter kept me from reading the reply. And the problem was with a setting in OneDrive, not their plug in which now works as advertised.

I regret I couldn't update the review until I fixed OneDrive. Hopefully this update, their quick response to TrustPilot Review, adds stars to their reputation. I thank TrustPilot also, for being here to help.

20 de agosto de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Alfred, thanks for reaching out. Re your cancelled subscription. Subscription are automatically renewing and so by cancelling now, you have stopped the subscription from renewing in July 2025. If you didn’t mean to cancel and you’d like to renew, you’re welcome to buy again (either now or at the time).

In the meantime, inadvertently cancelling doesn’t change your access to the plugin. You can continue using all premium features, accessing premium support and accessing new releases until the end of your subscription. We hope that makes sense and clarifies the situation.

Regarding the error message you received. Our support team explained that your backups should still work regardless. We requested a copy of your log file to investigate the message but this was never sent to us. Please can you reply to the last support email and we’ll pick this up for you?

Valorada con 5 estrellas sobre 5

Excellent UpdraftPlus Plugin for WordPress File Backup and Migration

One of the highlights of using the UpdraftPlus plugin is that it allows users to easily identify which parts of the backup files (such as Database, Plugins, Themes, Uploads, Others) can be used for restoring on the new hosting site. A copy of these backup files is stored on the hosting site (based on the user’s preference), and all the backup split files with their respective names can be downloaded to your local system. The fantastic aspect of using UpdraftPlus plugin is that it makes the migrated website work exactly as it did on the previous hosting site. I congratulate the UpdraftPlus plugin's technical expert team for doing all the heavy lifting, allowing users to avoid the burden and complexities involved in the process, thanks to their meticulous design, development, and perfect execution of the product.

16 de agosto de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Pradeep, thanks so much for your kind words and support. I will pass this on to our team. Please let us know if you need anything in the future. All the best!

Valorada con 5 estrellas sobre 5

Used it for years for backups and restoring

Used it for years for backup and restore on host, when infections or corrupt code occurs etc., or when switching to a new host. Never had a problem with it!

15 de agosto de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Thanks so much for the great review Patrick! Please let us know if you ever need anything from us. All the best.

Valorada con 5 estrellas sobre 5

I recently had a problem with a Wordpress update

I have been a loyal Updraft customer for many years. I don't often need it, but when I do, Updraft does exactly what I need it to do.
I recently had a problem with a Wordpress update...the dreaded white screen instead of my website. And because a large file (on my backup) caused me angst when trying to restore my site, I pinged them for advice.
I can't tell you how wonderful it feels to know that if I couldn't fix an issue the Updraft team had my back!
They responded promptly and all was well. Thank you and I HIGHLY recommend Updraft Plus.

8 de agosto de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Kathy, thank you so much for your kind words and for being a loyal Updraft customer over the years!

We understand how stressful it can be to encounter issues like the dreaded white screen, and we're glad our team could be there to assist you. Knowing that we had your back means the world to us. I will pass your kind words on to our support team.

Valorada con 5 estrellas sobre 5

Have been using Updraft for years

Have been using Updraft for years.

This week I was working on a new hosting control panel, which recommended to use an alternative plugin for 'migrating' my website.

I battled with it for 45 minutes, and finally gave up.

Then installed my copy of Updraft and did a backup in 3 minutes.

Installed Updraft in the new location (30 seconds) and uploaded my backup files (1 minute).

The website was migrated in about 5 minutes total.

Updraft is a well made plugin that just works.

26 de junio de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Art, thanks so much for this wonderful review. We're so glad our plugin was helpful. Please feel free to reach out in future if you need anything further. All the best

Valorada con 5 estrellas sobre 5

Some of the best money I have spent, admin-wise

Inherited some WP sites in an admin role, and we were accustomed to doing the database changes manually to clone to test environments. The ability to send/receive backup/restore reliably has been a real time saver. Sending to remote storage is also an impressive feature. Mostly use just to get a periodic backup.

Probably used now for 8-10 months, and very satisfied with the one-time purchase. Not using vault subscription, but this is a company I'll specifically look for if I need anything on the WP side.

25 de junio de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Joe, thanks so much for this great review! We're really pleased to hear the plugin has been so useful for you over the past few months. Your feedback will be passed onto the team. Please feel free to reach out in future if you need anything further. All the best

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