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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I 'm using the updrafplus premium plugin since 10 years and I'm currently installing it in every WP website I create for my company and my customers. Backups are comfortable and migration is smooth ;... Ver más

Valorada con 5 estrellas sobre 5

We have been using UpdraftPlus since 2016, to backup, migrate, and restore our client sites. While no plugin is perfect, it's a lot better than other backup solutions. UpdraftPlus has been an invaluab... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Been using Updraft for 3 years now. A great app, especially for migration purposes. Back-ups are a breeze to configure and we use Dropbox («Plus» account) for storage and it works seamlessly. And the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've never had to look at another website backup plugin after having come across Updraft. It has everything you'd need: easy backups to different types of backup options like GDrive, FTP servers, Dr... Ver más

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4,8

Excelente

TrustScore: 5 sobre 5

130 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

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Valorada con 5 estrellas sobre 5

Been using UpdraftPlus for 5+ Years

Been using UpdraftPlus for 5+ Years, always gets the job done, backup and restore, site migrate/carbon copy, you name it. Recently had an issue restoring a backup for my site from a remote(G drive) successful backup, reached out to the support team and Vanessa helped me over the period of days to get back my site up and running to its previous stable state. This is a great app and plugin.

18 de mayo de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Vaughndre, thanks so much for this lovely review. We're so glad that our team managed to restore your site! I'll pass this feedback on to them. Please feel free to reach out if you ever need any help in the future. All the best

Valorada con 5 estrellas sobre 5

A+ tool with amazing support

We've used Updraft for as long as I can remember as our go to choice for manual backups before updating, incremental updates throughout the day and spinning up clones of staging sites quickly. Great tool with a fantastic support team.

23 de mayo de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Chris, thanks so much for the great review. Please feel free to reach out again in the future if you need anything. All the best!

Valorada con 5 estrellas sobre 5

Been using UpdraftPlus since 2016

We have been using UpdraftPlus since 2016, to backup, migrate, and restore our client sites. While no plugin is perfect, it's a lot better than other backup solutions. UpdraftPlus has been an invaluable tool for backup recovery when things go wrong... and you never know when those times are needed! Also, we have found the support to be responsive within 1-2 days and always solve any issues we do have.

30 de abril de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Avrom, thanks so much for the great review and for your support over the years. Please let us know if you need anything in the future. All the best

Valorada con 5 estrellas sobre 5

A must have tool

I've been using UpdraftPlus since 2014 on 60 sites and it's an incredible value for the price. Set up and forget it's running, until the day you need it and presto, your site is back.

27 de abril de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Artemus, thanks so much for this lovely review! And thank you for supporting us for 10 years, we're so grateful to you. Please let us know if you ever need any help. All the best

Valorada con 5 estrellas sobre 5

Saved my butt!

Quite simply, Updraftplus saved my butt. I had been using it for years without much thought. I have a very basic website, but it's critical to my business. Unexpectedly, my website went down... at the worst of times. My host was telling me there was nothing they could do as all the files were lost. I remembered that I have UDP supposedly backing things up. I was skeptical since I really never tinkered with it... I had no idea of it was actually doing what it purports to do. Rather than messing it with myself, I paid a very reasonable price to UDP to log into my website and restore it. I was up and running within an hour. Truly a breath of fresh air and such a relief!

19 de abril de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Steve, thanks so much for this lovely review. We're so glad that our team managed to restore your site! I'll pass this feedback on to them. Please feel free to reach out if you ever need any help in the future. All the best

Valorada con 5 estrellas sobre 5

Support ist schnell und hilfreich

Der Support ist grosse Klasse. Das Produkt natürlich auch. Aber manchmal braucht man Hilfe, und dann ist da!

17 de abril de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Christian, thanks so much for the great review. We're glad our support team was helpful. Please feel free to reach out if you need anything in the future.

Valorada con 5 estrellas sobre 5

Bryle is a great support person !

The person who name Bryle, was my unique interlocutor and he was so comprehensive and patiente with my explanations even if my english is not perfect ! And he resolve fast my problem. See you soon and thanks a lot again

16 de abril de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi there, thanks so much for this great review! We're really pleased that you had a good experience with Bryle. I have passed this feedback on to our team. Please feel free to reach out in future if you need anything further. All the best

Valorada con 5 estrellas sobre 5

No 1 backup, clone and migration plug-in

I am using updraftplus now since almost 4 years (July 2020)I am very satisfied. It's easy to set up and handle, makes reliable backups on schedule and whenever something is updated. Whenever something goes wrong for example a plug-in update it's easy to restore the version before. For me as a web designer it's very useful to make clones for testing purposes and to migrate my developing environment to life sites. Thank you for developing and maintaining such a great tool.

2 de abril de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Jojo, thanks so much for this great review! We're really pleased to hear the plugin has been so useful for you over the years, and your feedback will be passed onto the team. Please feel free to reach out in future if you need anything further. All the best

Valorada con 1 estrellas sobre 5

Only difficult usage

Only difficult usage - and this as the experience a paying user.

26 de marzo de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Frank, we're sad to hear that you had a bad experience with us. Would you mind giving us some feedback? What did you find difficult? We're always looking for ways to improve, so your feedback would be appreciated. Thanks

Valorada con 5 estrellas sobre 5

I use Updraft for all websites

I've never had to look at another website backup plugin after having come across Updraft. It has everything you'd need: easy backups to different types of backup options like GDrive, FTP servers, Dropbox, local, etc.

What's more important is the excellence with which it restores the website. This is usually a challenging part for website backup plugins but Updraft does it seamlessly.

8 de marzo de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Noaman, thanks so much for your positive review! We're really pleased to hear you were impressed with our restoration process. I'll pass your kind words on to our developers. Please feel free to reach out again in the future if you need anything.

Valorada con 1 estrellas sobre 5

Cancelling subscriptions led to immediate cut-off

The solutions work quite well and as long as it worked, I was happy.

However, I decided to scale down my business (retirement) and cancelled some of my subscriptions. What I expected was that my subscriptions would continue until the end of the current subscription period. What happened was, that I was cut off from all services immediately, effectively losing the ability to back up and losing the rest of the subscription period. There was no warning. I would have had subscriptions running for most of this year.

At first contact with support:
- Confirmation that I had been cut off immediately upon cancellation of a subscription (what company does that?)
- I was offered to be paid back the remaining value (do you think this solves the issue?)
- I asked to escalate the issue as I was hoping for a more professional solution
- No response whatsoever from support, also after asking for the status of my request.
- This morning I just got a message that backups were deleted from the system, as I was "over quota".

This is devastating, unprofessional and harming business.

28 de febrero de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Karsten, we're really sorry to hear about the issues you've been having.

Our integrated storage option (UpdraftVault) works a bit differently to a subscription. It's based on a quota system (of having x amount of GB), so when you cancel it, you lose access to that quota. Our other subscription-based products like UpdraftPlus would indeed continue until the term is up.

Having said that, we are giving that a rethink thanks to feedback like yours. In the meantime, we'll update the site to make it clearer that cancelling your UpdraftVault quota means you'll lose access to it.

Sorry to hear also that you haven't had a response from our support team. We're struggling to find your original ticket and so something seems to have gone amiss here. Our Head of Support has a plan to rectify this for you. Would you mind submitting a new ticket so we can get this sorted for you?
You can do that here: https://updraftplus.com/paid-support-requests/

Sorry again. We'll do our best to put this right. Take care

Valorada con 5 estrellas sobre 5

For over 7 years I've been confidently…

For over 7 years I've been confidently going about my daily life, free of the tragic dread that accompanies the noobs' (and the occasional goofy veteran's) blank screen of death, fraudulent attacks, and the occasional self-inflicted user-error crash. I never stopped to say thanks for this freeing reality!

Thanx! UpdraftPlus. It consistently works and has been called upon many times to save my bacon! The fact that I could overlook the thanks is probably the highest praise I could give. However, I know it feels good to hear it occasionally.

So, there! Let's not get mushy about this or make it a habit. Keep up the awesome performance and stellar delivery of services. BTW, for the noobs, I strongly recommend backing up to two or more cloud locations! UpdraftPlus does this flawlessly.

Bye!

2 de febrero de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hello, thanks so much for this great review - we're really pleased to hear the plugin has been so useful for you over the years, and your feedback will be passed onto the team. Please feel free to reach out in future if you need anything further.

Valorada con 5 estrellas sobre 5

i just keep coming back to them

i just keep coming back to them. every time i think something better comes along, i run into issues and come back to updraft.

30 de enero de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Ryan, thanks so much for your great review - we're really pleased to hear you find the plugin useful. Please feel free to reach out again in future if you need anything further.

Valorada con 5 estrellas sobre 5

Amazing plugin, highly recommend

Amazing plugin, we purchased 10 licenses just so we can do more config. Very solid, super easy to set up and even easier to activate premium.

29 de enero de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hello, thank you very much for your positive review - we're really happy to hear that you find the plugin easy to use. Feel free to reach out in future if you have any questions or need support.

Valorada con 5 estrellas sobre 5

norhreh

hrthrhrethrehe

28 de enero de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Norbert, thank you for your positive rating - please feel free to reach out again in future.

Valorada con 5 estrellas sobre 5

Dozens of Backup plugins, One I trust

The quality of your backup plugin is a question of security.
not only you need to have a scheduled regular backup, that backup should be 100% reliable as well.

I have tested several backup plugins in my 15+ years of experience and only found Updraftplus never disappoint.

25 de enero de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Shailendra, thank you very much for this great review - we're so pleased to hear the plugin has been a reliable choice for you. Thanks again, and please reach out again in future if you need anything further.

Valorada con 5 estrellas sobre 5

Big help on a big issue

I had a unique issue that caused the person helping me (Paul) to dig in deep and spend a lot of time to get to the root cause and find a resolution. He was very knowledgeable, patient, and kind. Was not expecting the level of service offered by UpdraftPlus! Kudos all around.

19 de enero de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Joe, thanks so much for your review, we are really pleased to hear you were happy with the level of service received. Your great feedback will be passed onto Paul and the team, and please reach out in future if you need anything further.

Valorada con 5 estrellas sobre 5

Great product

Great product, great support

17 de enero de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi Václav, thanks so much for this great review - we'll pass on your feedback to the Support team. Please feel free to reach out if you need anything further.

Valorada con 5 estrellas sobre 5

Excellent Technical Support!

15 de enero de 2024
Opinión espontánea
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Respuesta de UpdraftPlus

Hi, thank you so much for your review - we're glad to hear you received great support and will pass on your feedback to the team. Thanks again and please feel free to reach out if you need anything else in future.

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