UpwayOpiniones 

The staff and communication was great. The bike was just as described.

Well timed updates on the delivery, Packaging was solid. Easy to assemble the bike. Battery charged and bike fully operational. Good price.

I love the bike!!! Shipping was a bit of a headache, but that was Fedex, not Upway. Packaging was great, bike was encased in expanding foam! There was a small plastic bracket i had to replace that broke, but they reimbursed me 2x for it! Customer service has been excellent as well! Answered all my questions promptly and i couldnt ask for a better price for the bike either. The 1 year warranty gives me a big relief as well whenmaking a large purchase like this!!! You wont regret using Upway!!!!

The website is easy to navigate, the ordering process went smoothly, the bike was carefully and securely packed, assembly instructions were great, I was able to put it together quickly and I was on the road in no time. The bike was an excellent value, too. Excellent experience all around

Great used e-mountain bike. Quick delivery, bike was in exceptional condition. Overall very happy with the purchase and process. Thank you Upway!

Price is good, fast delivery, the bike is very nice and as described, works well. The one year warranty is a safe net while buying on line. Communication with staff is excellent and feedback is prompt.

Shipped and came to our house in the middle of no where in perfect condition. Fedex was great in helping with the box.

The purchase of my used electric Specialized mountain bike was seamless, fast and smooth! They kept me up to date throughout the entire process. Customer service at its BEST! Thank you Upway for such a wonderful experience!!

You keep me updated on the progress of my order! Thanks!!!!

Well packed and I got what I was excited to find on upway

EDIT/UPDATE - 5/27/2026: After posting this review, Upway’s customer support team reached out directly to discuss the situation further. While I still stand by the frustrations outlined below regarding the original communication and resolution process, I do want to give credit where it’s due, they did make a good-faith effort afterward to help resolve the situation. I still believe there is room for improvement in post-sale support and communication when issues arise, but I also believe in acknowledging when a company makes a genuine effort to make things right and I appreciate that.

My experience with Upway was mixed, and unfortunately frustrating enough that I personally would not purchase from them again.

The final outcome was positive: the replacement bike arrived in good condition, was easy to assemble, and we are happy with the bike itself. Upway also ultimately corrected the financial/accounting mistakes that happened during the exchange process.

However, getting to that point took nearly a month and required a significant amount of follow-up on my end. Communication throughout the process was often slow and unclear, and the exchange workflow felt very disorganized. There were multiple invoice/refund/payment issues during the exchange, and at several points I felt like I was the one trying to keep track of what was actually happening.

Shipping complications with FedEx also added a lot of stress to the process, though I do not fully blame Upway for those issues.

I don’t think Upway is a scam company, and I do think they eventually tried to make things right. I do think their prices are very fair and the products are good. But for a purchase of this size, I expected a much smoother and more coordinated customer experience. In the end, the bike was good, but the process was exhausting enough that I would likely purchase elsewhere in the future. Also worth mentioning, this was my third Ebike purchase through online means. Prior purchases through other companies had no such issues.

I was very happy with the whole experience. Ordering was easy, it arrived in a timely manner and was very well packed. It was easy to assemble

Unfortunately the bike didn't work out for me. It was shipped quickly to me in a well designed container. After set up and a test ride I elected to return the bike. The return process was easy as I followed the return requirements. Shortly after Upway received the return, my card was credited. In the last two years I have purchased several bikes from them and have been completely satisfied with the transactions. I recommend them without reservation.

I was out of the country and I was trying to buy a bike for my girlfriend for Mother’s Day. The internet was real bad. And Upway reached out thru txt to help me order the bike so it would get to her on time. I was so happy with the support. The packaging was excellent. Super73 easy to put together. She loves the bike.

We bought our teen a high quality, class I e bike, that arrived exactly as described, and was easy to reassemble. Great experience!

The bike was as stated. It came on time. The price was fair and I was assured that it had be reviewed by a tech. I would buy from Upway again.

I ended up returning a bike and purchasing a replacement. Upway did not communicate with me and refunded $200 less than the purchase price with no explanation.

Timely delivery, exactly as described. Just wish it would have came with a operating manual

Amazing customer service troubleshooting bike assembly upon arrival. Highly recommend!

Great business model. Very clear communication and information on the bikes offered. Website easy to navigate and a great selection of bikes from which to choose. From start to delivery, I was informed of eash aspect. The bike delivery box, and packing was excellent. And the bine was exactly as listed.