Upway Opiniones 329

Bike arrived with bent rotor, and and stripped fixing assembly. I contacted customer support and got zero help with the bike. Will think twice about recommending or being a repeat customer.

I traded in my ebike for a better model and it is a great way to get around.

It was pretty good but the shipping was nuts - Fedex literally screwed it up, and told me it wouldn't be delivered about 10 mins before it WAS delivered.
Find a better delivery service; Fedex provides neither reliable tracking nor reliable delivery.

Easy transaction. Quick delivery and ebike exactly how it was described. Great pricing as well.

Pre sale: 5 stars. Bike selection was excellent, and every rep I spoke with beforehand was knowledgeable and helpful.
Post sale: This is where Upway needs to improve. A glitch with their payment processor Splitit caused my card to be charged three times for one bike. It took over a dozen calls and a week of back and forth to get the extra charges reversed, and Upway initially denied any issue on their end. A $125 credit only came after I mentioned leaving a review, which did not reflect the effort the resolution took.
Bottom line: great bikes and a strong pre sale team, but be ready to advocate for yourself if something goes wrong after purchase.

First I was emailed the wrong tracking number. Finally received the bike and the motor was locked and I needed to bring it to a dealer since upway did not perform the hand-over process. I called and they said they forgot. Then the first ride the rear brake lever just went to the bar. Had to bring it back to the shop for them to tighten the brakes and bleed it.

The bike is great and is a great way to get a high end bike and at decent price. Highly recommend.

The bike is awesome and a good value. Unfortunately, I had trouble with the charger, which the company promptply replaced.

The bike is in great condition. Receipt of the delivery was easy, as well as putting the bike together.

Working with this company has been a remarkable experience. To work with people who do what they promise to do and then do more is fantastic. This is a 5 Star Company.

Responses to questions were quick. The packaging was amazing. There was no way that bike was going to be damaged by jostling.

Excellent and quick response to issue with a very satisfactory outcome. Thanks!!

We purchased two bikes and received one with no problems! The other one FedEx lost somehow but the people at upway were amazing! They helped us get a refund and find a new bike that fit all our needs!

I purchased what turned out to be an essentially brand new e-bike (2 miles on it according to the computer) for a great price. I had questions so I called the company and talked to a REAL person who actually loved biking and could answer questions. The bike arrived on time, well packaged, and in pristine condition. I have been riding the heck out of it and grinning every mile. In fact, why am I typing this? I need to go ride!

I had a great buying experience at upway, bike was top notch at a great price. Everything on the bike was checked out and in great working condition, two of my friends have now bought off upway. One improvement that could be made if upway would reset log in passkeys for all used e bikes.

Packaged well, fast response time easy process overall.

An excellent, fast and painless service that I would recommend to anyone.

Outstanding service and prices. Ordered an e mtn bike for my wife. It was delivered in timely manner. Bike was in great condition. Unfortunately had to return the bike because of size issues. Return process was excellent, with quick refund. Still looking for another bike.

The price, nearly new condition, and professional delivery impressed the heck out of me! I really dig my Tenways CGO 600 Pro e-bike. Thanks for a great transaction, Upway. You all are the best!