UpwayOpiniones 

Super easy - and great customer service via text messaging.

I am happy I found Upway. I didn't want to drop a ton of money on a new emtb, but I also wanted to have reassurance if there is a problem. Upway was the solution. Bike came packaged well and when I did have a small wheel problem, Upway solved it to my liking. I wouldn't hesitate in recommending them and buying from them in the future.

What a great experience using UPWay! I would definitely recommend buying a used ebike from them. I was able to buy my Specialized Turbo Creo 2 Expert at a huge discount plus get a warranty!
Bike came well packaged and easy to assemble. Had the bike looked at with my local bike shop and ….. they were jelly ;)
Cheers!

Gene was amazing! Patient, knowledgeable and really worked to find us the right bike in the right price range for us. We had been looking for weeks and he helped us get exactly what we wanted. Highly recommend working with him!

Very nice experience!!!!

Great customer service. Matt really made a problem get fixed. I highly recommend this company

Good support

Let me start with the positive, the bike itself is very nice; tight, good ride, looks good and most importantly my wife likes it. Now for the negative, due to a shipping snafu it took about two weeks to arrive. Not a big issue but when you are notified that your bike will arrive in 5 days then it’s a big letdown. So when the bike arrives I get it put together and find that the battery lock is frozen. Again, not a giant issue because you don’t need to get in there unless there’s a problem with your battery. But I feel something so obvious would have been checked prior to shipping. That is of course if there is any sort of quality control. And if that is something that is not checked or repaired it should be noted in the description so that a customer can make a better informed decision as to buy or not. In the end I bought the replacement lock directly from the manufacturer and replaced it myself. I think Upway has a way to go before they gain full confidence with customers in this market. Next time I will search high and low locally before purchasing a used bike. At least I would be able to inspect it myself to ensure its serviceability.

My buying experience was outstanding! The responses to my questions via chat were quick, personal and thorough (I have continued asking question even after my purchase, and the staff continues to provide quick, helpful information). The packaging was the best I have ever seen in over 20 years of serious biking. The bike arrived in excellent condition exactly as advertised. Thank you Upway Team - I love my new bike!

I purchased a gazelle bike, I un packaged it and put it together on my own. You had sent info card links that were accessible thru phone codes which I used to solve the set up questions I had. I did purchase the $75.00 set up package , but there was no information on how to access it. Were the phone accesbile links part of the $75 purchase.? I am happy with the bike overall, but I am wondering why I spent that money. Dazed and confused. Also I recieved the wrong Hex keys to Assemble the bike. I purchased the keys that worked.. One of Two that were sent.

Bike was filthy. Dirt was caked in all of the nooks and crannies. So dirty that it's hard to imagine a full inspection was properly conducted. A simple wipe down would have sufficed, and a detailed cleaning would have been appreciated. I know I bought a used bike but it looked like it just got off the trails. Bike was also missing the bottle cage, bottle cage screws and battery connector downtube cover. It's also been nearly a month since I bought it and this is the first time anyone has reached out to ask about my experience. To be honest, I'm encouraging friends not to use this service. It just felt very transactional and cold. I don't usually complain but you asked. thx

Great purchasing experience. The bike arrived quickly and in great condition. Easy to assemble. So happy I went this route

All went well and the bike was as advertised

The two bikes I bought were packaged immaculately and were both in stellar condition and perfect working order. I could not be more pleased!

Bike came pretty much together already! Easy set up and rides great. I’m very happy with this purchase so far.

Nice bike, a hub driven e-bike is a whole different beast. Bike came well packaged. Assembly instructions weren't bike specific but I have enough experience to assemble it without. Found the display instructions online to set the speed parameters. Bike doesn't have hydraulic brakes as advertised so 4 stars and possible future upgrade. Several similar bikes online for the same price that include fenders, rack and suspension seat post, though I doubt the hub motors and battery match the quality, longevity and reliability of a Bafang hub motor and panasonic battery cells included with the bike. Bike is very heavy at 70 lbs with battery and hard to pedal unless PAS is set to near maximum. But I brought it for the throttle drive so am happy with it. Set speed limit at 15mph to avoid excess battery sag and drain on the hills I need to climb. Added the above accessories, an upgraded thumb throttle and swept back handlebars to improve rideability and control.

The e-bike I bought with Upway had a faulty component that eventually stopped working. However, the customer service was responsive and excellent, and solved the problem as soon as they could. I was glad I bought my used e-bike through Upway, as I could talk to someone if something went wrong with my purchase – this was one of the reasons I decided against buying a used e-bike from some random person.

Once past the HSA/FSA issue (personal email bad, work email good), all went smooth, arrived sooner than expected.

The staff and communication was great. The bike was just as described.

Well timed updates on the delivery, Packaging was solid. Easy to assemble the bike. Battery charged and bike fully operational. Good price.