24 Mar 2026 I help my client Mr KC Wong ask for the surrender value. My first email sent to Utmost is 24 Mar. I also call Utmost Customer services on 27 Mar morning but helpless. Customer... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I deal with Utmost (earlier Generali) for their Utmost Worldwide plan. I have signed necessary documents so cannot state from legal perspective that I was not aware but the agents selling this make su... Ver más
La empresa ha respondido
Awful,awful timeline with reclaiming/altering your pension plan/needs.Filled out their option form with my decision to drawdown some of my pension more than a month ago.As someone with liver cancer,ti... Ver más
La empresa ha respondido
Online access needs a bit of work esp for former Reliance pensions but otherwise my experience with Utmost was very good. They took on my Equitable pension and managed a reasonable return and also my... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Utmost Life and Pensions
Escrito por la empresa
Utmost Life and Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Información de contacto
Utmost Life and Pensions, Walton Street, Aylesbury, HP21 7QW, Buckinghamshire, Reino Unido
- 0330 159 1530
- enquiries@utmost.co.uk
- utmost.co.uk
3,2
Medio
353 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very poor customer service
Very poor customer service
Unhelpful & deliberate delaying tactics in paying out
2 de julio de 2023
Respuesta de Utmost Life and Pensions
Hi Mr Alexander. Thanks for taking the time to provide some feedback and I am sorry to hear that you are unhappy with your recent dealings with us. We would never deliberately delay making a payment and I can see that we dealt with your requests within 5 working days. To enable me to see where you felt our service let you down, it would be really helpful if you could provide me some details, either by phone or email to enquiries@utmost.co.uk Regards Laura
Quick and easy.
31 de agosto de 2023
Respuesta de Utmost Life and Pensions
Hi. Thank you for taking time to provide some feedback. Regards Laura
Respuesta de Utmost Life and Pensions
Hi. Thank you for taking time to provide some feedback. Regards Laura
Helpful website You provided me with all of the…
You provided me with all of the information I was looking for.
8 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi Mr Fleming. Thank you for taking time to provide some feedback and I am glad to hear that you got everything you needed. Regards Laura
Painless - Got the info I needed
I telephoned Utmost for some information that I needed which was a little complex, so not something I could source online. I got through fairly quickly and the person I spoke to was super helpful.
There was some other more generic information I needed too and that was already available in a document to be downloaded from their website, so that saved me alsot of time too.
10 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi Janine. Thank you for taking time to provide some feedback. I am so happy to hear that you had a positive experience when you called us recently and I will be sure to pass your feedback on to the call handler. Regards Laura
Good response from system and agent.
Quick route through automated system to get to talk to a person. Agent's questions were what I expected to make sure I was who I said I was. Result of request exactly what I wanted.
10 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi Mr Moore. Thank you for taking time to provide some feedback and I am glad to hear we were able to help. Regards Laura
Need to be modernised
No response to email. Poor performing funds. Dated digital platform.
10 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi Mr Mills. Thanks for taking the time to provide some feedback and I am sorry to hear that you are unhappy with the service you have received. I can confirm that we have received the email you sent on Sunday and we will be replying to you as soon as we can. Regards Laura
No problems experienced
I have had no problems with the website in reviewing my investments .
2 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi Mr Dransfield. Thank you for taking time to provide some feedback. Regards Laura
It did what I expected
It did what I expected - no more no less. The proof of the pudding will be whether I get a good response from the issue which arose as a result on my on line enquiry.
5 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi. Thank you for taking time to provide some feedback. I have checked our records and cannot see that you have contacted us recently to let us know about any issues or questions you had. If you feel there is something outstanding, please can you send us a message in My Messages in MyUtmost and we will look at this as soon as we can. Regards Laura
Checking investment
I am checking investment regularly as I am concerned in a loss over the last 18 months.This falls in place with the general downturn in finance since the Ukraine war.
6 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi Norma. Thank you for taking time to provide feedback. Regards Laura
All the staff are very helpful and go…
All the staff are very helpful and go out of their way to make sure your requests are sorted a very nice group of people and I trust them hole heartedly
17 de agosto de 2023
Respuesta de Utmost Life and Pensions
Hi Lucy. Thank you for taking time to provide some feedback. I am so pleased to hear that is how you feel about our customer services team and I will be sure to share this with them. Regards Laura
Good performance of the funds and…
Good performance of the funds and accurate reporting of values
6 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi Mr Yates. Thank you for taking time to provide feedback. I am pleased to hear that you are happy with the performance of the funds. Regards Laura
good information
5 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi Mr Pink. Thank you for taking time to provide some feedback. Regards Laura
Informative and helpful inquiry response.
An informative and helpful response was received within the advised timescale to an inquiry and the documentation provided which had been requested along with the inquiry.
3 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi Francis. Thank for you taking time to provide some feedback. I am pleased to hear that you had a good experience with us recently. Regards Laura
The Listening Team
Listening taking note ,response is clear and in terms i can understand.
2 de agosto de 2023
Respuesta de Utmost Life and Pensions
Hi. Thanks for taking time to provide some feedback. Regards Laura
It wasn't great ;it was what I would…
It wasn't great ;it was what I would expect ; competent .
5 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi Mr Goodacre. Thank you for taking time to provide some feedback. Regards Laura
Respuesta de Utmost Life and Pensions
HI Mr Cook. Thank you for taking time to provide some feedback. Regards Laura
Easy to access very secure for on line…
Easy to access very secure for on line safety. Not complicated to navigate.
3 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi Susan. Thank you for taking time to provide some feedback. Regards Laura
Always great service
4 de septiembre de 2023
Respuesta de Utmost Life and Pensions
Hi Mr Woollard. Thanks for taking time to provide some feedback. I am pleased to hear you had a positive experience with us recently. Regards Laura
Good to use the website lots of helpful…
Good to use the website lots of helpful info plus a phone number game to ring
22 de agosto de 2023
Respuesta de Utmost Life and Pensions
Hi Lea. Thanks for taking time to provide some feedback and I am glad to hear that you found the information on the website useful. Regards Laura
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.