V Cars Opiniones 

Pre-booked a pick-up last night. Taxi was 30 mins late despite receiving a text to say that he was waiting outside. We waited all this time in the rain as they kept telling us he was 2 mins away. The taxi driver didn't know there were 4 drop-offs. I pre-booked on-line and included all 4 drop-off locations, then called V-cars to make sure that the booking was made correctly so I know I definitely made the booking correctly. When we told him this, he called the VCars HQ and argued with them about this in the cab, at which point, we weren't sure whether he was going to drop us off at all. He then put the fee up from the agreed fee, on the instruction of VCars HQ to cover the 'extra' drop-offs. Really bad system - for both customers and the driver.

I found V Cars reliable. I don't understand how there are these negative reviews. I chose V Cars to do a long distance move today of some of my late brother's possessions (Bristol to London). This was based on many journeys I made over 8 mths with V Cars both before, during and after the lockdown - to & from Southmead hospital, and then the Nursing Home in Bristol where my brother was being cared for till he died. For all the journeys I received text updates re my bookings, and the drivers were all so kind to a very upset customer, which made me feel a bit better despite it being a sad time. So that is why I chose V Cars to help me bring some things from my brother's home in Bristol today. And I am glad I did. The driver arrived on schefule, helped me with loading and unloading , and was very nice.

Friendly taxi driver & prompt pickup but terrible experience re the fee. Booking was easy but taxi driver charged me a late fee because his booking was earlier than I'd asked for, then in order for me to get a link to pay online they needed to cancel and rebook and then charged me £9 more than the agreed fee. The driver kept insisting this was the usual fee, & when I called the office they said the same, saying "I can't comment on what you were told last night, this has always been the fee" (bearing in the mind the new fee they were claiming to be the usual one was inclusive of the late charge I was not even due to pay, so obviously just making "set" fees up on the spot), but when I asked to speak to a manager I heard him calling the driver and telling him the fee is always the one I was quoted originally (which it also says clearly on the app). I ended up paying the increased late fee. Feel totally ripped off and lied to. Their story kept changing, I kept being put on hold then cut off, then finally I was charged an increased fee to allow for lateness that was due to their own booking error. Worst experience ever. Only saving grace was the driver was friendly and at least we got home safely.
V Cars have taken over every decent taxi firm in Bristol and they are expensive and terrible customer service. It's so frustrating.

Absolutely awful service - if you can call it that. We had pre booked taxis from our accommodation, into Bath (about 35 min drive) . We were in the middle of nowhere by the way , this was all for my daughters hen weekend and they completely spoiled it !! We had a pre biked bottomless brunch at Aqua and these bloody taxis decided to cancel on us at the last minute so we had to drive ourselves in and we’re an hour late getting to Aqua !! Absolutely shocking - anybody reading this , don’t give them the time of day !!

An absolute disgrace of a company. We booked 3 days in advance for a journey to the airport and they did not show despite a confirmation text. After ringing them they very bluntly said there were no cars dispatched and there was nothing they could do. Do not go with this company, terrible experience

DO NOT USE V CARS. I would hate for anyone to have their night/weekend ruined by this company. They totally ruined my husband’s surprise birthday. I pre-booked 4 cars (or so I thought… but later I learned they don’t book drivers until 15 minutes before they are expected to arrive) for two return journeys Friday and Saturday in Bath and only 2 arrived both days. Half my guests were at the restaurant and the other half had to wait over an hour for the next two cars. We only had just over an hour to eat before needing to arrive back for a surprise party which again we were so late for. The whole evening was ruined. Saturday night I spent £280 on Komedia Comedy club tickets and the doors close at 7:30pm. As only half our party arrived on time, we arrived too late to gain entry and I lost my money. I can’t stress enough, if you’re making plans DO NOT EVEN CONSIDER USING V CARS.

My taxi 45 mins late making me late for work - will not be using v cars again

Ps. Constantly being told my taxi in 9 minutes away didn’t help either. Had I have known that 9 minutes actually meant 30 minutes I obviously would have called another taxi firm. If the pre-booked taxi is going to be late then let your customer know an accurate eta

Unbelievelably disorganised, unreliable and refuse to change. They have no respect for people waiting, write the bookings wrong and have turned up late so many times for pre bookings for young people that v cars probably should be paying all the people they have let down. Appalling. They should not have any contracts with schools or local authorities. Do not use them.

My friends and I had a taxi booked at 3:15am from Bath to Bristol on November 1st, we prebooked and pre payed before even getting to our event.

We then left at 3;15am to meet the driver (who we assumed would be waiting for us) but we were wrong. We then phoned the company and they assured us the driver was only 20 minutes away.
So we waited around in the rain for the driver to arrive (and they never did) so we called back only to be told the driver was 30 minutes away.

We were repeatedly LIED TO, being told the driver would be with us every 20 minutes.

We didn’t end up being picked up till 8:30am, after standing in the rain for hours, freezing cold and soaking wet, with no apology.

Then when we finally got home, they tried to charge us extra for taking us home (even though we had already payed AND they were over 5 hours late)

I would NEVER use v cars again and I would recommend everyone looking for a taxi company to look elsewhere.

We felt over charged the driver said after 8 it was extra 5 pounds so when we got in taxi at 9 it was over 10 pound before we started our journey which was about 3 miles and paid over 16 pounds. When in Bristol again will use uber

Book taxi via the app on the Thursday evening to be picked up at 7.45 on Friday morning to meet coach at 8.00 to go on trip to London but the taxi was a no show and if it was not for the coach driver who contacted us and said he would meet us by our local bus stop we would have missed our trip which cost us £106, no apology and totally unreliable DO NOT USE THIS TAXI FIRM.

Terrible. Terrible. Terrible. Pre- Booked a taxi after a wedding in the middle of nowhere (between Bath and Bristol). Were waiting on time in the right place. Had to phone to be told it would be 40 minutes late. Waited, nothing. After 2 hours and no availability of taxis anywhere else, they cancelled. We were stranded and started to walk the 5 miles home. Ridiculous. No apology or explanation since. DO NOT USE THIS FIRM.

Pre-booked a taxi to Bristol airport on 15/10/2021 had the booking confirmation, I rang to confirm the booking and 30 mins before rang to check all was ok. The office replied saying all was ok and on schedule, the taxi never turned up, I then rang a further 3 times trying to resolve this issue yet nobody could help. The company is an absolute shambles and a disgrace to the industry in early missed my flight will never use them again

Very unsafe company. Left a family including a child stranded for an hour. Pre booked and pre paid for a 5 seater taxi for after a wedding. Over an hour late to pick us up. This was way past midnight. We had a 12 year old child with us and were cold. When the taxi finally arrived it wasn’t a 5 seater, had to have the child on adults lap. The poor taxi driver had to break the law and Covid rules by having someone in the front seat and a child on an adults lap, only because he refused to leave us in an isolated place in the cold. During this time of waiting we were on the phone trying to find out where the taxi was, and the man on the phone was so rude. He hung up 3 times. He said this was because he was stressed and irate. He didn’t even care that we had a child with us.

For the second time I have booked on the app and followed up with a phone call to confirm and still the taxi was a no show. First time was booked the day before my first day of work with a new employer, where of course I was late and had to phone a family member. Second time (in the same month) is today.

Once again I am late for work because of a late taxi.. journey booked for 7:15 I was picked up at 7:46.. Its disgusting how long I am having to wait every morning, trying to get to work and look after the vulnerable. I have complained numerous times and nothing seems to be done. An apology is not going to get me to work on time!

Rip off !! Was our regular taxi ,but will never use again. Pre booked car which was on time . Meter started off at £4 but was at £12.50 before the end of the Road . West bury on Trym to Bristol centre £26.00 !! Driver said they add £5.0 to the starting fare . Beware!

I cannot believe how shabbily I was treated. Pre-booked a taxi at 11:30 this morning for a 120 pick up. At 1:25 I phoned to find out where it was. I was told it hadn’t been allocated. I asked “why not” given I had pre-booked it and had received confirmation of the booking. I was told they were always shortstaffed at this time of day on a Friday because of Friday prayers. Long story short, I waited until 1.50, and therefore missed my 1. 45 appointment. I asked them if they would waive my fair, at least, given that I would be charged for my missed appointment. They said they couldn’t do that. I bet you they could if they wanted to.
Please don’t use them. I won’t - ever again.

They sent a dustbin on wheels. It smelled awful. The seats were covered in stains, god knows what? Do they not have standards? If you had nice clothes on you would send it away. Truly awful! V cars swindon.

Absolute joke of a taxi company. I booked and paid in advance for VCars Bristol to take myself and wedding party to my wedding. The company knew the booking was for a wedding and accepted my booking and money weeks in advance. Come the day of my wedding, the first taxi turned up on time, we waited for the second taxi so we could travel as one wedding party, however, it didn't show. I was unable to speak to anyone at VCars as noone was answering the phone. We ended up booking an uber for my bridesmaids who nearly missed the wedding. The result of my request for a refund and complaint - apparently they're allowed to be late, they don't accept liability nor do they guarantee you a taxi on time despite you paying in advance for it. They can't refund me because the driver completed his journey - apparently it turned up at 3pm, my booking was for 1.45pm and I was getting married at 2.30pm. To say this caused stress on my wedding day is an understatement. Please avoid them like the plague!!