Disgusting service. DO NOT use. Was quoted a price online, paid the deposit. Then received an email stating to call to validate insurance. Premium then went up £300. I stated I did not wish to proceed... Ver más
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Consulta las opiniones de los clientes
Alex Burgess gave a 5 star service. Asking every detail to get the correct price and then getting an amazing discount applied to make the yearly price over £600 cheaper than the existing insurer rene... Ver más
I left a review last week that said this business was shocking. However, I was stunned by the brilliant service I received to put things right. This matters since things sometimes go wrong. When the... Ver más
La empresa ha respondido
My premium is due shortly and having been satisfied with van line direct for the past 12 yes, I was surprised to find it increased substantial. Having spent a long telephone call with advisor Max, he... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Información de contacto
Reino Unido
- vanlinedirect.co.uk
4,1
Muy bueno
12 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 94% de las opiniones negativas
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Respuesta de Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found our information clear and our advice helpful. Thank you for choosing us, and we look forward to looking after you!
Helpful and sorted me out
Helpful and sorted me out. Maybe read the script a little slower so I can understand. Otherwise great.
4 de julio de 2026
Respuesta de Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that everything was sorted for you, and we appreciate you taking the time to share your feedback about the pace of the call. That is really useful to know, and we will make sure it is passed on so that we can keep improving. Thank you for choosing us, and we look forward to looking after you!
Really nice gentleman
Really nice gentleman, made it really easy to get through everything and was very polite.
4 de julio de 2026
Respuesta de Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you had such a pleasant and easy experience with us. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
I had a great experience with Van…
I had a great experience with Van LineDirect. The whole process was straightforward, and everything was explained clearly. The customer service team was friendly, professional, and quick to respond to any questions I had. The price was competitive, and arranging my insurance was simple and hassle-free. Overall, I’m very happy with the service and would definitely recommend Van LineDirect to anyone looking for reliable van insurance.
2 de julio de 2026
Respuesta de Van LineDirect
Thank you so much for your wonderful review and for your recommendation, it truly means a lot to us! It is really lovely to hear that the whole process was so straightforward, clear and hassle-free, and that our team were friendly, professional and quick to respond throughout. We are also really pleased to hear that you found the price competitive. That is exactly the kind of experience we want every one of our customers to have. Thank you for choosing Van LineDirect, and we look forward to looking after you!
I spoke to a gentleman named Ben and…
I spoke to a gentleman named Ben and his service was faultless. Polite and very professional, made everything very easy.
1 de julio de 2026
Respuesta de Van LineDirect
Thank you so much for your lovely review! It is really great to hear that Ben provided such faultless service and made everything so easy. Polite and professional is exactly the standard we strive for. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Respuesta de Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found us easy to deal with and that our staff were friendly. Thank you for choosing us, and we look forward to looking after you!
Great customer service from Sam
Great customer service from Sam, would recommend 100%!!
29 de junio de 2026
Respuesta de Van LineDirect
Thank you so much for your lovely review and for your recommendation, it truly means a lot to us! It is really great to hear that Sam provided you with such great customer service. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Respuesta de Van LineDirect
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you found our service quick and easy. Thank you for choosing us, and we look forward to looking after you!
Respuesta de Van LineDirect
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you received very good service from us. Thank you for choosing us, and we look forward to looking after you!
It is great experience to receive…
It is great experience to receive support from your organisation.
25 de junio de 2026
Respuesta de Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you had such a great experience with us. Thank you for choosing us, and we look forward to looking after you!
Harry Semperr was very helpful.
28 de junio de 2026
Respuesta de Van LineDirect
Thank you so much for your lovely review! It is really great to hear that Harry was so helpful. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Respuesta de Van LineDirect
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you had a good experience with us. Thank you for choosing us, and we look forward to looking after you!
Happy with Alex that was the person…
Happy with Alex that was the person that helped me get a good quote for van insurance
27 de junio de 2026
Respuesta de Van LineDirect
Thank you so much for your lovely review! It is really great to hear that Alex was able to help you get a good quote for your van insurance. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Respuesta de Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you had such an amazing experience with us. Thank you for choosing us, and we look forward to looking after you!
Spent 2 hours on the phone trying to…
Spent 2 hours on the phone trying to change some policy details, cannot get through to anybody whatsoever. Sat in a dealership waiting to change my insurance details so I can drive away and im completely stranded. Why is it so damn hard to speak to a helpful human person these days?
26 de junio de 2026
Opinión espontánea
Respuesta de Van LineDirect
Dear Mr. Colley,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience. Two hours trying to get through whilst waiting at a dealership is an incredibly frustrating situation to be in, and I sincerely apologise that we were not able to get to you promptly when you needed us most. That is simply not good enough, and I completely understand your frustration.
You are absolutely right that you should be able to reach us quickly for a mid-term adjustment or a new policy, and I am sorry that we fell so far short on this occasion. We are actively working to improve our response times, and your feedback is genuinely valuable in helping us do that.
I have submitted a request through Trustpilot for your contact details, and I do hope you will allow us the opportunity to put things right for you. We are keen to make amends, and I look forward to hearing from you.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Max is the man.
Had various issues with my policy as my case as pretty complexed, spoke to a pleasant young chap by the the name of Max, he fixed all my issues in a very timely fashion and was professional throughout, it was refreshing to deal with someone like Max, who was more than helpful and reassuring. Thank you. 👍
26 de junio de 2026
Opinión espontánea
Respuesta de Van LineDirect
Thank you so much for your wonderful review! It is really great to hear that Max was able to work through your complex situation so efficiently and professionally, and that his reassuring manner made such a positive difference. Max is the man indeed! I will make sure your kind words are passed on to him. I am sure he will be really pleased to read this. Thank you for choosing us, and we look forward to looking after you!
Guy was quick and efficent very polite
26 de junio de 2026
Respuesta de Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found our team quick, efficient and polite. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Useless service
The person I spoke with refused to accept the fact that gardeners work in the horticulture industry. After several minutes of attempting to explain this, they then incorrectly listened my industry as agriculture.
Also for some unknown reason, they wouldn't accept that I have the right to park on my own driveway, despite me offering to send a copy of my title deeds (which confirms this) and a copy of the statutory declaration signed by the previous owner confirming that the owner of my house has had uninterrupted right to park on that land since the 1940's.
With each discussion, the price of the policy increased.
I am frankly disgusted.
24 de junio de 2026
Respuesta de Van LineDirect
Dear Mr. Lawton,
Thank you for taking the time to speak with me last week about your experience. It was a pleasure speaking with you, although I am sorry that it was under the circumstances described in your review.
I am really sorry that we were unable to reach a resolution that you were fully satisfied with, but I genuinely appreciate your understanding with regard to my personal efforts to help you within my remit, and to explain why a revised quotation was necessary to account for a more accurate occupation and overnight parking location. I do hope that I was at least able to demonstrate our commitment to resolving your concerns fairly and reasonably.
If you ever need anything from Van LineDirect going forward, please do not hesitate to get in touch. I am here to support you, and I do hope that we have another opportunity to look after you in the future, hopefully under much smoother circumstances.
Wishing you a pleasant evening ahead.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Very happy with the service and Ryan…
Very happy with the service and Ryan personally went above and beyond to get me the best deal! Happy customer and thank you again Ryan!
23 de junio de 2026
Respuesta de Van LineDirect
Thank you so much for your wonderful review! It is really great to hear that Ryan went above and beyond to find you the best deal and left you such a happy customer. That is exactly the kind of service we are truly proud of. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
great service
22 de junio de 2026
Respuesta de Van LineDirect
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you received great service from us. Thank you for choosing us, and we look forward to looking after you!
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